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Blue screen of death please help!


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39 replies to this topic

#1 sam_man

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Posted 06 December 2011 - 12:56 AM

I'm not sure if this is the right topic to post in please move me to the correct topic if this one isn't the right one but... I really would like some help because I have a brand new ASUS G74SX-BBK8 and I just received a BSOD while doing windows updates. I will attach the BSOD .dmp files on here.

Thank you very much, Sam.

Attached Files

  • Attached File  BSOD.zip   469.39KB   3 downloads


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#2 AustrAlien

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Posted 06 December 2011 - 01:34 AM

==================================================
Dump File : 120611-27424-01.dmp
Crash Time : 6/12/2011 5:03:21 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`071dd060
Parameter 3 : fffff800`00b9c3d8
Parameter 4 : fffffa80`0b588e10
Caused By Driver : FLxHCIc.sys
Caused By Address : FLxHCIc.sys+2579
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Documents and Settings\GEOFF\Desktop\sam_man BC\BSOD\BSOD\120611-27424-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
==================================================

==================================================
Dump File : 120111-34741-01.dmp
Crash Time : 6/12/2011 5:03:21 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`070f0060
Parameter 3 : fffff800`00ba2748
Parameter 4 : fffffa80`096bd680
Caused By Driver : FLxHCIc.sys
Caused By Address : FLxHCIc.sys+2579
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Documents and Settings\GEOFF\Desktop\sam_man BC\BSOD\BSOD\120111-34741-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
==================================================

==================================================
Dump File : 112911-32947-01.dmp
Crash Time : 6/12/2011 5:03:21 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`071d1a10
Parameter 3 : fffff800`049673d8
Parameter 4 : fffffa80`0cd8a010
Caused By Driver : FLxHCIc.sys
Caused By Address : FLxHCIc.sys+2579
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Documents and Settings\GEOFF\Desktop\sam_man BC\BSOD\BSOD\112911-32947-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
==================================================

FLxHCIc.sys Fresco Logic xHCI (USB3) Device Driver OEM - none at: http://www.frescologic.com/support.php
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#3 sam_man

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Posted 06 December 2011 - 01:39 AM

I don't want to sound stupid, but what does that mean? Are those even my dump files?

Edited by sam_man, 06 December 2011 - 01:41 AM.


#4 AustrAlien

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Posted 06 December 2011 - 01:44 AM

Don't panic: I was simply posting the BlueScreenView output from your minidumps for others to see, before anybody asks you to post that information.

There seems to be an issue with the driver FLxHCIc.sys for the Fresco Logic xHCI (USB3) Device on your system. I will get around to posting more info for you when I can. At the moment I am having trouble accessing the Asus support site to find out what drivers are available there for your particular system.

Edited by AustrAlien, 06 December 2011 - 01:45 AM.

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#5 sam_man

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Posted 06 December 2011 - 01:45 AM

Ok thank very much! Just tell me whenever you find something out please!

#6 sam_man

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Posted 06 December 2011 - 01:48 AM

Also I forgot to add this but... Whenever I shut my laptop or try to hibernate it I will go to open/turn it back on from hibernate and I will receive the message windows improperly shut down would you like to reboot normaly.

#7 sam_man

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Posted 06 December 2011 - 01:55 AM

I found these in the eventvwr they appear to be the same that you posted:

"- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2011-12-07T05:29:06.138836200Z

EventRecordID 7735

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer TheGamingBeast

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 159
BugcheckParameter1 0x3
BugcheckParameter2 0xfffffa80071dd060
BugcheckParameter3 0xfffff80000b9c3d8
BugcheckParameter4 0xfffffa800b588e10
SleepInProgress false
PowerButtonTimestamp 0"





"- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2011-12-02T02:53:01.942811300Z

EventRecordID 6204

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer TheGamingBeast

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 159
BugcheckParameter1 0x3
BugcheckParameter2 0xfffffa80070f0060
BugcheckParameter3 0xfffff80000ba2748
BugcheckParameter4 0xfffffa80096bd680
SleepInProgress false
PowerButtonTimestamp 0"





"- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2011-11-30T02:00:29.095615100Z

EventRecordID 5377

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer TheGamingBeast

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 159
BugcheckParameter1 0x3
BugcheckParameter2 0xfffffa80071d1a10
BugcheckParameter3 0xfffff800049673d8
BugcheckParameter4 0xfffffa800cd8a010
SleepInProgress true
PowerButtonTimestamp 0"

Those are the only critical errors on there, there are also a few normal 'errors' and 'warnings'

#8 AustrAlien

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Posted 06 December 2011 - 01:55 AM

That's all an unexpected bother to be having with a new laptop purchase! It doesn't sound too promising for a trouble-free future ....

I'll see what I can find out for you after dinner: No promises ... but I'll have a look. It is all very new by the sound of it.

Are you able to get to the Asus support site and find the support/downloads page for you particular model? If you can, would you please post me a link. I am having a bit of bother ... and I don't know if the problem is my end or with the Asus website.
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#9 AustrAlien

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Posted 06 December 2011 - 02:02 AM

... and I don't know if the problem is my end or with the Asus website.

The problem is with the main computer I happen to be using. No problem with a different computer (less security?).

Back after dinner ...
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#10 sam_man

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Posted 06 December 2011 - 02:09 AM

I'll post back tomorrow it's 1 am here going to go to bed. So again thank you for your help so far I hope you can find a little something to help me out.

Thanks, Sam.

Edited by sam_man, 06 December 2011 - 02:09 AM.


#11 AustrAlien

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Posted 06 December 2011 - 04:16 AM

Visit Support for Asus Notebook G74Sx

Verify that the details are correct, that this page in fact relates to your particular model, and that the Windows operating system selection is correct.

Download the latest drivers and install them: It would be wise to do all of them, but for now if you wish, perhaps you may just want to update the driver for your USB3 hardware and see if that fixes the BSOD problem you are having. There are two choices of driver download available:
  • Version: V3.0.119.1 Description: USB3.0 Driver Date: 2011.05.13
  • Version: V3.0.116.3 Description: USB3.0 Driver Date: 2011.03.23
Try the latest version: If that is problematic, try the earlier version.
Let us know the result of doing that and we will go from there.

Edit: Something else I should mention ... un-plug any devices you may have connected via USB for the time being. That may help?

Edited by AustrAlien, 06 December 2011 - 04:28 AM.

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#12 sam_man

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Posted 06 December 2011 - 04:56 PM

It appears that the "Version: V3.0.119.1 Description: USB3.0 Driver Date: 2011.05.13" is allready installed because when I try to install it says "Modify, Repair or Remove"

Edit: I also just called asus support and all they told me to do was to go to the boot menu and boot from "Last known good codition" Or w/e it's called. I don't really think that fixed anything though...

Edit: Also two more thing there have been like 1 or 2 times when my wifi/ethernet cord connect stopped working and I had to do a reboot to fix the problem.

And there are Quite a few "Errors" In the "eventvwr" should those be anything I should worry about?

Here's a screenie of the eventviewer errors:

Posted Image

Posted Image

Edited by sam_man, 06 December 2011 - 05:40 PM.


#13 AustrAlien

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Posted 06 December 2011 - 08:06 PM

I also just called asus support and all they told me to do was to go to the boot menu and boot from "Last known good codition" Or w/e it's called. I don't really think that fixed anything though...

I have no idea what may have prompted the suggestion to boot using "Last Known Good Configuration ... ".

Perhaps I had better take a closer look: I think we have a good case for collecting some more information about what might be going on here.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue, as well as the other matters you have mentioned.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

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#14 sam_man

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Posted 06 December 2011 - 09:52 PM

Here's my specs
http://speccy.piriform.com/results/gucARJa1P40NqJD42pSGnfA

I'm still working on step 1 I'll be done with that in a couple of mins.

Again, Thank you for your help your helping me out alot more than asus support did.

Edit: Hmm I can't figure out the

3. Run System Health Report -
START | type perfmon /report | save as HTML file

I tried just running it then it was just a white screen then I tried running it as Admin and it just pops up and if I try to do anything on it, it just goes says Not Responding.

Edited by sam_man, 06 December 2011 - 09:58 PM.


#15 sam_man

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Posted 06 December 2011 - 10:40 PM

OK, so I just restarted my computer to see if that would fix it and it was stuck on the "Shutting down..." screen for a little over 30 mins so I was forced to manually shut it down. But it's not like it was frozen or anything because the spinning circle thing was still moving around and around and around.




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