Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Redirect Problem and Reboot Problem

  • This topic is locked This topic is locked
2 replies to this topic

#1 micomp


  • Members
  • 5 posts
  • Gender:Male
  • Location:Santa Rosa, CA
  • Local time:04:42 AM

Posted 05 December 2011 - 08:31 PM

My computer is an HP Pavillion DV9500 laptop with 2GB RAM and a 130GB WD hard drive:

The last thing I remember doing to my computer is installing a SanDisk Sansa Clip MP3 player with software. Now my computer will only run in SAFE mode. Otherwise while in standard startup, the computer either keeps rebooting or will stop responding while still having the lights on. There is no response to either the keyboard or mouse and the only thing I can do is hold down the power button until the computer shuts off. The computer will also boot from a BART PE Boot CD or Ultimate Boot CD or Active Boot CD for Windows and run all programs okay but still find no problems. I thought it might be a hardware problem as I replaced the Hard Drive recently but the laptop runs fine in SAFE mode and also from boot CDs. I have Microsoft Security Essentials for an antivirus program and a NetDefense Firewall from SystemSuite 11 Professional. I am enclsing the Malwarebyte's scan results and the GMER log file.

Malwarebytes' Anti-Malware

Database version: 8319

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 9.0.8112.16421

12/5/2011 3:18:47 PM
mbam-log-2011-12-05 (15-18-47).txt

Scan type: Quick scan
Objects scanned: 204779
Time elapsed: 7 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I have attached the malwarebytes log file and the GMER log file (ark.txt). I could not get the DDS.scr file to run but maybe that is becuase I am only running in Safe mode right now.Please let me know what I need to remove in order to get my laptop to run normally. I have tried using msconfig and eliminating all the extra startup servies but that still doesn't seem to help/ I have also checked my systme with MS Security Essentials and it has not found any virus programs. I used to build computers for a living and frankly I am stumped - or maybe my brain doesn't work as well as it used to.
Thank you for your assistance and any suggestions as to how to proceed.

David Lenchner

Santa Rosa, CA

p.s. finally got DDS.scr to run and have attached the dds.txt and the attach.txt files. Hope this helps explain my unruly computer and helps find a solution to my errors and hopefully a way to get it working in regular mode again. Also did I menmtion that the GimmeAnswers redirect is now on my computer, also? How Fun!!!

Attached Files

Edited by micomp, 05 December 2011 - 09:56 PM.

BC AdBot (Login to Remove)


#2 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,760 posts
  • Gender:Male
  • Local time:08:42 AM

Posted 10 December 2011 - 08:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/430951 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot


    Bleepin' Binary Bot

  • Bots
  • 12,760 posts
  • Gender:Male
  • Local time:08:42 AM

Posted 10 December 2011 - 09:46 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users