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XP Home Security 2012 Problem


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#1 Wolfgang1756

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Posted 05 December 2011 - 06:42 PM

Hi. BC helped me tremendously with a similar problem about 1-1/2 years ago - same computer - XP. After fixing my computer back then, you had me load Malwarebytes, SuperAntiSpyware, and Avira. I've updated them every week and scanned with them every week for 1-1/2 years. A few days ago, I was attacked by "XP Home Security 2012 Firewall Alert". It disabled my ability to use my Malwarebytes, SAS, and Avira programs. I also cannot access the Internet from that computer through either of my browsers. I followed instructions from your site and loaded "FixNR" and "Iexplore". They allowed me to run my three programs - however, something was just not right, and I still couldn't access the Internet. I called an IT friend of mine, who's also a BC fan, and he told me to download fixes to a flash drive from another computer and then start up my infected computer in "Safe Mode" with Prompts and then copy executables from my Flash Drive to the C Drive of the infected computer. I've tried the following:

- TDSSKiller - found nothing
- ComboFix - found a lot of rootkit problems, but still no Internet access. In fact, it said that it was a rootkit problem called "ZeroAccess" if I remember correctly. (I have the log if you want it sent)
- GMER - everytime I run it, it stops scanning part way through (although it did find a bunch of problems in the rootkit/malware section. When I tried to get it going again, it just stops responding and that's it - I have to shut off the computer. Sometimes it would stop and I would get the "Blue Screen"!
- Malwarebytes - I think maybe the virus did something to Malwarebytes because, even though I removed the Program from the infected computer AND reloaded it in Safe Mode from my Flash Drive with a recent downloaded version of Malwarebytes, I get an error when it starts up - then they say the directory is 95 days old and needs to be updated, but I can't update it because of no internet connection - but i think this is the virus as this happened when it was loaded on the infected computer and I update EVERY WEEK. So, seems like the virus is maybe disabling Mawarebytes ability to destroy it? Who knows, but I really need your help - AGAIN. Thanks so much. You all are wonderful.

Edited by Budapest, 05 December 2011 - 06:48 PM.
Moved from XP ~Budapest


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#2 boopme

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Posted 05 December 2011 - 07:07 PM

Hello, with the probable Zeroaccess and having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
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#3 Wolfgang1756

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Posted 07 December 2011 - 08:41 AM

Hi Mr. Beepme. You were the one who helped me out a 1-1/2 years ago. Thanks again for your great help. I posted what you requested to the other forum. Please let me know next steps, and thanks.

#4 boopme

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Posted 07 December 2011 - 12:46 PM

Nice to see you again. Someone from our malware team will review the logs and reply.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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