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Microsoft Security Hole


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#1 fyzzx4phun

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Posted 05 December 2011 - 05:34 PM

The Malware is not on the System --- It IS the System

My computer was infected by a device driver I will call HarlanHugo Hack since nobody has ever heard of it. On 2011-10-25, approx 05:49 Central America Time, a malicious device driver installed on my computer (newly purchased) when I plugged my LAN cable into my router (NETGEAR Wireless-G WGR614) to set up it's configuration. At the time, the router was physically disconnected from the DSL modem (TENDA D840R)., which was powered down.

The computer is in Spanish and the hacked files are in English.

The WindowsUpdate.log in the Windows folder captures the sequence of events:

1. Identifies whether Windows Update access is disabled and enables it, then it installs it's own Windows Update package.
2. Identifies the operating system, computer brand/model, and BIOS.
3. Enables remote services, auto play, and firewall rules.
4. Reboots with replaced Windows system files.
5. Sends it's report home (after I connected to the internet the next day.)
6. Continues downloading it's "Windows Updates" until the entire operating system and Acer OEM programs are replaced.
7. Downloads and installs replacement BIOS.
8. Changes IP freely, secretly enables WiFi so it looks like it's off.
9. Installs malicious driver code to every device connected by USB and network.
10. Remote Desktop stays enabled and once all the Windows files are replaced, they are in complete control.

Troubleshooting:
I Used every brand of AV software, scans reveal nothing wrong because everything passes as authentic Microsoft.


During the time I was troubleshooting, the hackers made it apparent that they were paying attention and changed locations of their files.
They watch and listen through the camera and microphone even when no user is logged in. Their BIOS installs a permanent X Boot
drive, which won't even be DBAN'd away.

I sent a sample of their explorer.exe file to Microsoft months ago. (It downloads updates from it's own server.)

That's not all, since I have been trying to upload their files for analysis, the hackers track my moves and corrupt my friend's computers immediately
without any downloading by us at all. Apparently they have the ability to hack any computer they want, hack any phone, tap my calls and drop and reroute them, etc.

Please, somebody track these hackers because they seriously interfere with my life. I am on my 3rd replacement computer, and have lost other devices
by WiFi corruption (Vivitar camera), OTA downloads to my HP Veer, which unfortunately, I could not pull the battery from. All law enforcement agencies
say they won't help because I'm not being threatened, and nothing was stolen from me.

Please somebody out there, help me.

Sincerely,
Tina

P.S. Find the note "Microsoft Security Hole" on Facebook

Edited by Andrew, 05 December 2011 - 07:34 PM.
Mod Edit: Moved From Breaking Security News To AII - AA


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#2 cryptodan

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Posted 05 December 2011 - 07:31 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 fyzzx4phun

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Posted 05 December 2011 - 07:38 PM

The malware is not on the system, it is the system. I was a Control Systems Designer until 7 years ago.

I tried everything you posted and more, LIVE CD's the works... Nothing will detect device drivers or Windows Updates

#4 cryptodan

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Posted 05 December 2011 - 07:44 PM

Can you please run the scans, because what you are describing quite frankly is impossible to happen. I am quite confident that all the programmers in the world and with the vast amount of talent that they have would be unable to perform the actions that you are describing. What you are describing sounds more like science fiction and not SCIENCE FACT, because this sounds to much like a movie with Artificial Intelligence is at play. We in the technologically advanced world we live in are no where close to developing self-aware systems that are capable of what you are claiming.

#5 fyzzx4phun

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Posted 05 December 2011 - 07:49 PM

People seem to be oblivious to the fact that China has all our designs, software, and schematics and a bunch of geniuses, so impossible is possible

#6 cryptodan

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Posted 05 December 2011 - 07:53 PM

Even China with all their smarts and talent are unable to develop what you claim. If they were able to develop what you claim our world would be forever changed. What you are describing sounds more like something you would see in a movie like Transformers or The Terminator.

#7 fyzzx4phun

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Posted 05 December 2011 - 07:56 PM

Will no one actually look at my computer first before telling me what took me two months to troubleshoot is not real

#8 cryptodan

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Posted 05 December 2011 - 08:01 PM

Well run the scans and post the logs as requested in my post.

You came here to request assistance, and I offering it.

#9 fyzzx4phun

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Posted 05 December 2011 - 08:02 PM

I can no longer download any scan software to the infected computer

#10 cryptodan

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Posted 05 December 2011 - 08:09 PM

Do you have a USB device like a flash drive. You can download it on a non-infected computer and move the files needed to the infected computer install them run a scan transfer the log to the flash drive and post the log here.

You can also use safe mode via hitting F8 after the BIOS Post screen.

#11 fyzzx4phun

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Posted 05 December 2011 - 08:17 PM

I went to the NSA to file a report, and learned that they already have the capability to do everything I described, but they would not help me because it is considered to be a domestic situation and government is not affected (yet.)

#12 cryptodan

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Posted 05 December 2011 - 08:23 PM

I am sorry to inform you, but the National Security Agency does not deal with malware related issues in the domestic sector. The responsible agencies that do are the Federal Bureau of Investigations and the United States Secret Service.

#13 fyzzx4phun

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Posted 05 December 2011 - 08:29 PM

I have contacted FBI, CIA, CERT, and Homeland Security. Where do I go next?

If I posted my problem in the wrong place, I am sorry. I am already done troubleshooting. I just need these files to be blocked by Microsoft and other AV agencies. Please direct me to the place where my computer and devices can be analyzed. I will gladly travel wherever needed.

#14 cryptodan

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Posted 05 December 2011 - 08:30 PM

Please perform the tasks that I have outlined.

#15 Elise

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Posted 06 December 2011 - 03:09 AM

During the time I was troubleshooting, the hackers made it apparent that they were paying attention and changed locations of their files.
They watch and listen through the camera and microphone even when no user is logged in. Their BIOS installs a permanent X Boot
drive, which won't even be DBAN'd away.

This far you have made a lot of statements, without even showing one piece of evidence for what you claim.

If no single tool can detect anything, don't you think "they" would have made it impossible for you to detect it also?

Bottom line, if you want us to help you here, you will need to give us information from your computer to work with, for example as created by the tools cryptodan asked you to run.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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