Posted 05 December 2011 - 11:34 AM
I don't know if this is the right forum to post this question. I have posted a question in the Security ''Am I infected' forum, but have received no responses.
I used Microsoft Security Essentials as antivirus, but caught the XP security 2012 virus anyway. The Microsoft program asked to clean the computer, I said yes, and it did. Then it asked me to restart the unit. That is when the problem occurred.
When I restart it I only get a blue screen saying that Windows has encountered a problem and is shutting down to protect the computer. It doesn't shut off, but just stays on that screen. I can shut the machine down, but on restart I can't go into any of the safe modes. So essentially I can do nothing.
I am hoping for some guidance here, before I just go out and buy a new unit.