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windows XP shuts down computer


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#1 johnpsyc

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Posted 05 December 2011 - 11:34 AM

I don't know if this is the right forum to post this question. I have posted a question in the Security ''Am I infected' forum, but have received no responses.

I used Microsoft Security Essentials as antivirus, but caught the XP security 2012 virus anyway. The Microsoft program asked to clean the computer, I said yes, and it did. Then it asked me to restart the unit. That is when the problem occurred.

When I restart it I only get a blue screen saying that Windows has encountered a problem and is shutting down to protect the computer. It doesn't shut off, but just stays on that screen. I can shut the machine down, but on restart I can't go into any of the safe modes. So essentially I can do nothing.

I am hoping for some guidance here, before I just go out and buy a new unit.

Thanks.

John

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#2 hamluis

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Posted 05 December 2011 - 12:31 PM

Although it would be great if we could provide instantaneous responses to all members...life doesn't happen that way.

Your post in the Am I Infected forum will receive a response...in the meantime, please be patient.

I am closing this topic to prevent confusion.

Louis




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