Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Warning! Spyware detected


  • This topic is locked This topic is locked
43 replies to this topic

#1 librarylady1

librarylady1

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 05 December 2011 - 07:39 AM

First--I am assisting a friend and the machine is several miles away from me and currently without Internet access! I have had some computer training, but very little in this field!! That said, here is the situation:
--HP machine, Windows XP-Service Pack 2
--Nothing has been updated on the machine
--All systems locked up--couldn't run any exe files or get into anything!
--Hughsnet installed Internet access (they live in the country) and installer couldn't get it to run in normal mode so they installed it in Safe Mode--and that was the ONLY thing that worked on the machine!!!
--When asked to look at it, I found the yellow, Warning! Spyware detected on your machine banner!
--I followed information found on this site and did the following:
------Ran RKill
------Ran quick scan Malwarebytes--found 190 infected files--saved logs (Trojan dropper, Rogue.Antispy)
------Ran full scan and found 127 more--(Backdoor.Gbot,, Rojan.Agent, Adware, etc.)
--Rebooted--still issues--could not load or run HP_Admin.\Locals`\\Temp|csrss.exe--specified in registry
--Logged on as HP Admin and did above scans all over
------Found 30 more infected files (including rootkit.agent)
Problem:
--Although I have cleaned all these items off, it seems to have deleted all settings for their Internet access--I will contact Hughsnet to see about resetting all of those
--Warning--Spyware banner still on destop!!! Is it still infected or can the banner be removed manually?

I would appreciate any help you could give me! Since the machine is so far away, it is difficult for me to run back and forth with information!

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,011 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:08:12 AM

Posted 05 December 2011 - 11:36 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 08 December 2011 - 02:43 PM

I downloaded and ran the following: DeFogger, DDS and Gmer and I am attaching the resulting logs.

I also contacted Hughsnet about the Internet issue and they said the modem is plug and play and that the issue is something from the deletion of the virus using Malwarebytes. I know the modem works as I am using it with a laptop right now.

Any help you could give me would be greatly appreciated!! Thanks!!!

Attached Files



#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:12 AM

Posted 10 December 2011 - 07:40 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/430852 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 12 December 2011 - 09:24 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Please open MBAM and copy any of the logs that you have told me had infections to your next reply.
Posted Image
m0le is a proud member of UNITE

#6 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 13 December 2011 - 07:22 AM

m0le,
Thank you for your response. I am here but suffered a quick bought of Antivirus 2012 myself. Got that cleared up yesterday, so now back to my friend's problem listed at the top. I will try to get to her house tonight and post the needed logs then. Thank you for your time!

#7 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 13 December 2011 - 05:44 PM

:thumbup2:
Posted Image
m0le is a proud member of UNITE

#8 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 13 December 2011 - 08:41 PM

Here are the logs from her machine as requested. Thanks!!

Attached Files



#9 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 14 December 2011 - 06:05 PM

First we must try and repair Your Internet Connection
  • Please download WinsockXPFix from a working machine and copy it to a CD or flash media.
  • Copy the file to the desktop on the non working machine.
  • Double Click on Posted Image on your desktop.
  • Push the Posted Image button.
  • Allow your system to reboot.

Please let me know if your connection is restored in your next reply
Posted Image
m0le is a proud member of UNITE

#10 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 16 December 2011 - 10:02 AM

m0le,
The Internet connection is now restored (using the infected machine right now to post this). However, upon connecting, it took me directly to the following web page for the anitvirus subscription (store.trendmicro.com) to purchase!! It did allow me to change web addresses, but the Yellow and blue "Warning! Spyware detected on your machine" is still on the desktop and things are running slowly!

What are the additional things I need to do to rid this machine of this nasty infection? Just to let you know, I will be leaving next week (Christmas day) for a week and won't be back until after New Year's Day (planned 6 months ago--long before this problem!). I am in no means rushing you in any way, I just wanted you to know that in advance--so you wouldn't think I abandoned you if we get that far ;~) Your help is so greatly appreciated!!

#11 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 16 December 2011 - 08:16 PM

There's some good news and that is that the connection can be restored so we have a good chance of getting rid of this fairly quickly.

Please run Combofix next

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image
m0le is a proud member of UNITE

#12 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 18 December 2011 - 07:14 PM

m0le,
I went out to their house to download the Combofix file (using the infected machine) only to find that I couldn't access the file at Bleepingcomputer (error message web acceleration client error 509.2 Upstream TCP receive failure) and the other location locks up everytime I try it. I connected the laptop to the Internet and tried again with the exact same response. I am going back home and try to download it on a different laptop to bring back. Maybe I have infected the laptop I was working on, but didn't find anything. I will let you know if I can download it from home!

#13 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 18 December 2011 - 07:21 PM

Okay, it is possible that the rootkit is blocking Combofix. Does happen.
Posted Image
m0le is a proud member of UNITE

#14 librarylady1

librarylady1
  • Topic Starter

  • Members
  • 46 posts
  • OFFLINE
  •  
  • Local time:08:12 AM

Posted 18 December 2011 - 09:02 PM

At home and I'm able to download it so rootkit must have been blocking it and now I'm worried about my laptop having the same thing!! Will post again when I get a chance to go back out and run it! Thanks!

#15 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:12 PM

Posted 18 December 2011 - 09:04 PM

Keep the laptop switched off and disconnected from the internet and when we're done with this machine we'll check that one out afterwards :)
Posted Image
m0le is a proud member of UNITE




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users