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Possible Keylogger


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#1 Julian Strangepork

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Posted 05 December 2011 - 01:46 AM

According to Trusteer Rapport we have a keylogger on my Step-Daughters machine. Scans with Eset, Ad-Aware and Mbam (Mbam in Safe Mode) have turned up one Trojan (installmon.exe???) today (Sunday).

When PC was started up Saturday morning my pictures, music, FF bookmarks had all disappeared and the Recycle bin had been renamed sh*te bin. We believe whatever this was, was caught from Facebook ('Cos She's always bloody on there!!).

After the Mbam scan (Saturday) all those were back in their rightful places. But we still have this keylogger. It (according to Trusteer) is taking screenshots as well as trying to log key strokes.

I help on a couple of forums with blue screens which I'm OK with but I'll admit I haven't a clue about how to deal with keyloggers. We've run a system bsod diagnostics tool (SF Diagnostics) which has collected information about the system. This file appears too big to attach here though at 2.2mb so I've stuck it on Mediafire. http://www.mediafire.com/?10p40stbppt363b

I've downloaded dds and gmer to run when my Step-Daughter surfaces and I'll attach the logs here. Whether they are relevant to keyloggers though...

Aah, I hear you ask, what is it?? It's a Lenovo G550 (UK) laptop running Windows 7 32bit.

If I've posted this in the wrong area accept my apologies, move it and give me a slap on the wrist!!

Off Topic, I'd forgot my user password. To reclaim it the "I am human stuff" had me type in Old Codger. How did it know :D ??

Edited by Julian Strangepork, 05 December 2011 - 02:50 AM.


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#2 Orange Blossom

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Posted 05 December 2011 - 02:07 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Julian Strangepork

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Posted 06 December 2011 - 12:03 AM

This thread can be removed/closed. Decided to reset the laptop back to factory defaults. Now to remove all the crap again, but not as much as had been installed!

#4 HelpBot

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Posted 10 December 2011 - 01:50 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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    • Please do this even if you have previously posted logs for us.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#5 HelpBot

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Posted 15 December 2011 - 01:55 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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