Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Stop Error from Sleep Mode


  • Please log in to reply
33 replies to this topic

#1 ben79k

ben79k

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 04 December 2011 - 11:10 PM

I'm not at all experienced enough in computers to solve things like this by myself so please bare with me... Over the past few days my computer has had a rude awakening from sleep mode, making a loud revving noise and bluescreening. I've got a few minidump files but I have no idea what to do with them or how to extract any useful info from them. I can't say i've done anything major as far as new programs or setting changes recently so this is quite random. Please tell me what I need to attach or post to help get this resolved...
Thank you SO much in advance for your time and effort.
-Ben

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


BC AdBot (Login to Remove)

 


#2 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:29 PM

Posted 05 December 2011 - 01:08 AM

First thing is to disable sleep mode for a period of inactivity. Instead use turning monitor off for a certain duration.
Download BlueScreenView (in Zip file) then unzip(extract by right clicking) and run Bluescreenview.
Go to Edit -Select All, File and Saved Selected Item. Create a name for saved logs as Report.txt. Copy/Paste ALL the created report on your next post.

Tekken
 


#3 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 05 December 2011 - 06:47 PM

Sorry for the huge delay, I've had a super busy day. Here is what the application found for me. "DRIVER_POWER_STATE_FAILURE" sounds about right. :P


==================================================
Dump File : Mini120411-02.dmp
Crash Time : 04/12/2011 7:46:50 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x84479ad0
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a8266
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f38
Stack Address 2 : vuhub.sys+8212
Stack Address 3 : vuhub.sys+33ea
Computer Name :
Full Path : C:\Windows\Minidump\Mini120411-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,472
==================================================

==================================================
Dump File : Mini120411-01.dmp
Crash Time : 04/12/2011 4:43:21 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x84ce55e8
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a8266
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f38
Stack Address 2 : vuhub.sys+8212
Stack Address 3 : vuhub.sys+33ea
Computer Name :
Full Path : C:\Windows\Minidump\Mini120411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 160,896
==================================================

==================================================
Dump File : Mini101411-01.dmp
Crash Time : 14/10/2011 4:48:30 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x87b66030
Parameter 3 : 0x84620cb0
Parameter 4 : 0x849103e8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa32b
Computer Name :
Full Path : C:\Windows\Minidump\Mini101411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 149,080
==================================================

==================================================
Dump File : Mini091611-01.dmp
Crash Time : 16/09/2011 7:51:42 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x84085580
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a8266
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f38
Stack Address 2 : vuhub.sys+8212
Stack Address 3 : vuhub.sys+33ea
Computer Name :
Full Path : C:\Windows\Minidump\Mini091611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 158,248
==================================================

==================================================
Dump File : Mini091411-01.dmp
Crash Time : 13/09/2011 11:55:14 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84628c08
Parameter 3 : 0x86f229f8
Parameter 4 : 0x8496f3d0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa32b
Computer Name :
Full Path : C:\Windows\Minidump\Mini091411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,784
==================================================

==================================================
Dump File : Mini070611-01.dmp
Crash Time : 06/07/2011 7:41:57 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000047
Parameter 2 : 0x81eeee72
Parameter 3 : 0x81f337cc
Parameter 4 : 0x00000000
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+1706
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+b0e72
Stack Address 1 : Lycosa.sys+1000
Stack Address 2 : ntkrnlpa.exe+a721b
Stack Address 3 : USBPORT.SYS+8e0a
Computer Name :
Full Path : C:\Windows\Minidump\Mini070611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 190,064
==================================================

==================================================
Dump File : Mini052811-01.dmp
Crash Time : 28/05/2011 4:20:52 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000054
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x81c06fe9
Caused By Driver : hal.dll
Caused By Address : hal.dll+3fe9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : hal.dll+3fe9
Stack Address 2 : afd.sys+2293b
Stack Address 3 : afd.sys+22a80
Computer Name :
Full Path : C:\Windows\Minidump\Mini052811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,784
==================================================

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 56,277 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:29 AM

Posted 05 December 2011 - 06:57 PM

FWIW: If I remember correctly...some sleep mode problems relate to damaged video drivers. I would try uninstalling the current drivers, then reinstalling either same or current version for that system.

Louis

#5 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 05 December 2011 - 07:08 PM

Thanks for the suggestion, Louis. What would be the safest way to go about uninstalling my current driver and updating? As far as I know my NVIDIA driver has an autoupdate feature..? or am I missing the point?

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


#6 hamluis

hamluis

    Moderator


  • Moderator
  • 56,277 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:29 AM

Posted 05 December 2011 - 07:51 PM

I would not use the autoupdate feature.

IME, when a driver becomes damaged, such proesses may encounter problems...further increasing my frustration :). So I routinely remove the old drivers (on the premise that they are now damaged, since they didnt' cause problems before)...then reboot and reinstall the drivers from either the CD which contains the original drivers or drivers which I have already downloaded from the system or motherboard manufacturer.

If the system is custom-built...I would get drivers from the motherboard manufacturer...or the video card manufacturer, if I have an actual, physical video card which I have installed (as opposed to onboard video).

If the system is a Dell, HP, etc. system...I would always get drivers from that respective website, if I didn't want to use the CD provided with system purchase.

This is only my way of doing this...others approach it differently :).

Louis

#7 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 05 December 2011 - 08:04 PM

Thanks Louis. I'll do that asap. I have an older computer how should I go about determining what other drivers may need updating? Just for future reference...

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 56,277 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:29 AM

Posted 06 December 2011 - 11:03 AM

Drivers don't need "updating", IMO...unless an update is issued to correct a fault in the previous version or add some new capability not previously available.

Drivers need to be uninstalled and replaced...when they cause problems in the system, with recognition that the reason problems now occur is probably due to the fact that the drivers have become damaged and cannot respond properly.

Louis

#9 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 06 December 2011 - 11:22 PM

Bump..?

What other things could cause the crash besides a video driver..? What should I try next..?

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


#10 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:29 PM

Posted 08 December 2011 - 12:25 AM

Do you still experience crash or bluescreen AFTER following the suggestions posted?

Tekken
 


#11 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 08 December 2011 - 10:19 PM

Yes with the exact same report.

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 


#12 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:29 AM

Posted 08 December 2011 - 10:42 PM

Please do the following. :)



1.Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.



2.Hit the start button in lower left hand corner. Then in the run box type msconfig (right click run as admin), then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

3.Please download MiniToolBox HERE http://download.bleepingcomputer.com/farbar/MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

4.What kind of computer do you have exactly desktop laptop?Make model?Example Compaq Presario C700

5. Download and run start up lite in the link below after running reboot and open msconfig and under startup tab what entries are still checked?
http://www.malwarebytes.org/products/startuplite

If a desktop unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.







Please read fully and post all information requested. :) :)

#13 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:29 AM

Posted 08 December 2011 - 10:50 PM

I would also like you to run sfc /scannow open command prompt by hitting start in the lower left hand corner and then typing cmd right click then run as admin and type sfc /scannow then hit enter.After that re open command prompt with same instructions and type chkdsk /r and hit enter it should ask you to schedule check disk on next reboot hit y to confirm then reboot. :)

#14 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:29 AM

Posted 08 December 2011 - 11:04 PM

Do you have anything connected to your computer via usb?The blue screen report tells me that your problems are usb related.You may also need to update your network driver.

Edited by InadequateInfirmity, 08 December 2011 - 11:08 PM.


#15 ben79k

ben79k
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:29 AM

Posted 09 December 2011 - 02:40 AM

I'll start working on those things immediately after I get home tomorrow. This is all I can really tell you without downloading programs (will do tomorrow):

My computer is a desktop. HP Media Centre m7747c but I've changed a lot of the parts that it came with many years ago. It's got Intel core 2 CPU 6400 @ 2.13 GHz (two of them), NVIDIA GeForce GTS 250, 2GB ram... new corsair power supply which is giving me way more than enough power... yeah... Is there a simple way of listing all specs of my computer without typing it?

as far as USB devices go, directly into my computer I've got my iPhone 30pin cable*** which is plugged into a dock which is plugged into some speakers and subs, I've got a Razer Lycosa keyboard, Razer Carcharius headset, and Razer Death Adder mouse, all USB and finally if you want to count it a network printer and network 1TB external HDD plugged into the router.

***Quick though on USB devices causing problems, only unusual thing I've noticed is that my iPhone isn't being detected when I plug it in.. Unusual.. Just thought of this while typing.. may be irrelevant.

Antivirus programs I've had in the past are Shaw Secure powered by F-Secure which was recently discontinued so they (in my opinion) downgraded me to Shaw Secure powered by McAfee (removed old one), and I used to have a copy of Malwarebytes installed for troubleshooting on the only virus I've ever had to deal with (MBR root kit). I've also got the windows firewall active but that's not really an AV.

Main Rig: FX4100@4.2Ghz, 16GB DDR3 1866, ASUS M5A99X EVO, 2x Radeon 6870, 128GB Vertex4 SSD, 1TB HDD, Thermaltake Chaser MK-2
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users