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Start menu and desktop blank, need help


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#1 TheRanger53

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Posted 04 December 2011 - 08:50 PM

I am working on a friends computer,it is running xp w/service pack 3. Has AVG paid antivirus installed but may no longer be up to date. On normal boot up none of the desktop icons or the start menu icons show up. The only way to access anything is to boot to safe mode which I did and downloaded malwarebytes and ran scan. There was approximately 300 infections that showed up and were cleaned. I also found a rootkit although I neglected to write down the name of it. I think I got it off but I still have no access through existing profiles except in safemode and then as administrator. Any help would be appreciated by myself and the owner of the computer.

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#2 Orange Blossom

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Posted 05 December 2011 - 01:53 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 TheRanger53

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Posted 05 December 2011 - 09:01 PM

he only access to any installed programs including windows xp is through safe mode. Here are the scan results.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702
Run by Administrator at 19:43:11 on 2011-12-05
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.363 [GMT -6:00]
.
AV: CyberDefender Internet Security *Enabled/Updated* {7EBA18CB-8286-47B2-AB0D-A53FCE2405A4}
FW: AVG Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=17
uSearch Page = hxxp://www.google.com/hws/sb/dell-inc-rel/en/side.html?channel=us
uSearch Bar = hxxp://www.google.com/hws/sb/dell-inc-rel/en/side.html?channel=us
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-inc-rel&channel=us
uURLSearchHooks: CyberDefender-TB Toolbar: {ffb11c0c-da90-4969-a995-8dca2e0fc10a} - c:\program files\cyberdefender-tb\prxtbCybe.dll
mURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: StartNow Toolbar Helper: {6e13d095-45c3-4271-9475-f3b48227dd9f} - c:\program files\startnow toolbar\Toolbar32.dll
BHO: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\david brasket\local settings\application data\cyberdefender\cdmyidd.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: CyberDefender-TB Toolbar: {ffb11c0c-da90-4969-a995-8dca2e0fc10a} - c:\program files\cyberdefender-tb\prxtbCybe.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\david brasket\local settings\application data\cyberdefender\cdmyidd.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: {95B7759C-8C7F-4BF1-B163-73684A933233} - No File
TB: StartNow Toolbar: {5911488e-9d1e-40ec-8cbb-06b231cc153f} - c:\program files\startnow toolbar\Toolbar32.dll
TB: CyberDefender-TB Toolbar: {ffb11c0c-da90-4969-a995-8dca2e0fc10a} - c:\program files\cyberdefender-tb\prxtbCybe.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar6.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [RDReminder] c:\program files\regclean pro\RegCleanPro.exe -rem
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
dRunOnce: [<NO NAME>]
mExplorerRun: [<NO NAME>] 1 (0x1)
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\program files\yahoo!\messenger\YahooMessenger.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://myvpn.utmb.edu/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer = 209.55.5.10 209.55.5.11
TCP: Interfaces\{590F773E-FD52-4D9A-A562-10170849CB17} : DhcpNameServer = 209.55.5.10 209.55.5.11
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\8.0.1\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
Notify: WRNotifier - WRLogonNTF.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, IcyuqzivVomd.dll
Hosts: 94.247.2.216 www.google.com
Hosts: 94.247.2.216 search.yahoo.com
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 295248]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2011-5-23 30944]
S0 3a2218be6069456d918bf19750d81532;3a2218be6069456d918bf19750d81532;c:\windows\system32\3a2218be6069456d918bf19750d81532.sys --> c:\windows\system32\3a2218be6069456d918bf19750d81532.sys [?]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 230608]
S1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 40016]
S2 avgfws;AVG Firewall;c:\program files\avg\avg2012\avgfws.exe [2011-10-24 2398512]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
S2 CDLauncher;CyberDefender Launcher;c:\program files\cyberdefender\antispyware\CDLauncherWS.exe [2011-11-23 181760]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\sitead~1\mcsacore.exe [2011-4-17 94880]
S2 Updater Service for StartNow Toolbar;Updater Service for StartNow Toolbar;c:\program files\startnow toolbar\ToolbarUpdaterService.exe [2011-7-27 267488]
S2 vToolbarUpdater;vToolbarUpdater;c:\program files\common files\avg secure search\vtoolbarupdater\8.0.1\ToolbarUpdater.exe [2011-10-9 246600]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2011-5-23 30944]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134608]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24272]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 16720]
S3 CDAVFS;CDAVFS;c:\windows\system32\drivers\CDAVFS.sys [2011-11-23 96200]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 SetupNTGLM7X;SetupNTGLM7X;\??\f:\ntglm7x.sys --> f:\NTGLM7X.sys [?]
.
=============== Created Last 30 ================
.
2011-12-02 01:25:18 -------- d-----w- c:\program files\CCleaner
2011-12-01 14:51:28 -------- d-----w- C:\TDSSKiller_Quarantine
2011-11-30 01:53:22 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes
2011-11-30 01:53:18 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-11-30 01:53:15 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-30 01:53:15 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-30 01:43:03 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-11-23 14:54:54 -------- d--h--w- c:\documents and settings\administrator\application data\Sammsoft
2011-11-23 14:54:45 -------- d-----w- c:\program files\ARO 2011
2011-11-23 13:43:28 -------- d--h--w- c:\program files\Conduit
2011-11-23 13:43:27 -------- d--h--w- c:\documents and settings\administrator\local settings\application data\CyberDefender-TB
2011-11-23 13:43:26 -------- d--h--w- c:\documents and settings\administrator\local settings\application data\Temp
2011-11-23 13:43:26 -------- d--h--w- c:\documents and settings\administrator\local settings\application data\Conduit
2011-11-23 13:43:24 -------- d--h--w- c:\program files\CyberDefender-TB
2011-11-23 13:40:11 96200 ---ha-w- c:\windows\system32\drivers\CDAVFS.sys
2011-11-23 13:40:07 -------- d--h--w- c:\program files\CyberDefender
2011-11-23 13:30:57 -------- d--h--w- c:\program files\StartNow Toolbar
2011-11-23 13:30:45 -------- d--h--w- c:\program files\YTDSETUP
2011-11-23 13:30:41 -------- d--h--w- c:\documents and settings\administrator\application data\Systweak
2011-11-23 13:30:36 17280 ---ha-w- c:\windows\system32\roboot.exe
2011-11-23 13:30:34 -------- d--h--w- c:\program files\RegClean Pro
2011-11-22 01:43:12 -------- d-sh--w- c:\documents and settings\administrator\IECompatCache
2011-11-21 23:26:00 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2011-11-19 13:44:48 13824 ---ha-w- c:\windows\system32\IcyuqzivVomd.dll
2011-11-10 01:22:54 -------- d--h--w- c:\windows\system32\cache
.
==================== Find3M ====================
.
2011-11-06 15:33:20 56 -csh--r- c:\windows\system32\7E64D9B22B.sys
2011-11-06 15:33:20 4184 -csha-w- c:\windows\system32\KGyGaAvL.sys
2011-10-10 14:22:41 692736 ---ha-w- c:\windows\system32\inetcomm.dll
2011-10-07 11:23:48 230608 ---ha-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 11:21:42 16720 ---ha-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-09-28 07:06:50 599040 ---ha-w- c:\windows\system32\crypt32.dll
2011-09-26 16:41:20 611328 ---h--w- c:\windows\system32\uiautomationcore.dll
2011-09-26 16:41:20 220160 ---ha-w- c:\windows\system32\oleacc.dll
2011-09-26 16:41:14 20480 ---ha-w- c:\windows\system32\oleaccrc.dll
2011-09-13 11:30:10 32592 ---ha-w- c:\windows\system32\drivers\avgrkx86.sys
.
============= FINISH: 19:43:57.50 ===============

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-12-05 04:56:31
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17 HDS728080PLA380 rev.PF2OA63A
Running: gmer.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\kwlyapoc.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

---- EOF - GMER 1.0.15 ----

Edited by Orange Blossom, 06 December 2011 - 04:52 AM.
Merged topics. ~ OB


#4 TheRanger53

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Posted 05 December 2011 - 09:06 PM

Sorry forgot to attach the Attach.txt file so will do it here.

Attached Files



#5 HelpBot

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Posted 09 December 2011 - 08:55 PM

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#6 HelpBot

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Posted 13 December 2011 - 04:40 PM

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