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Unknown virus and computer remotely controlled


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#1 gfaia

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Posted 04 December 2011 - 08:40 PM

This is for a laptop running Windows 7. A friend of mine installed McAfee a few days ago. Somewhere during that process or not long after, she got a message that she thought was from McAfee telling her that something wanted access to make changes and she selected yes. Two days ago, my friend powered up her laptop and launched facebook and immediately starting getting tons of pop-up windows. Then somebody who had remote control of her computer opened up notepad and told her that she should be careful about what clicks yes too. She told this person that she thought it was McAfee and this person told her that no, it wasn't and that he/she had installed a virus and removed all her programs. (The desktop is blank now). He then called her by name. At this point she immediately shut down her laptop and called me. I have been trying to find similar cases in order to know how to best resolve this issue but I have not found anything. I don't want to turn her computer on until I am sure that I won't be creating any more problems. I am not even sure what virus or trojan this computer might be infected with. I have my friend getting her restore disk for me in case I need to just reformat the hard drive but I wanted to see if there is anyway to fix this problem without having to do that. In the meantime, my friend has contacted her bank and credit card issuers (since she has all her financial information on her laptop) to prevent any possibility that this person can use her information to steal her money/identity.

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#2 gfaia

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Posted 04 December 2011 - 10:38 PM

I am sorry but I don't know how to delete the previous post. My friend has decided to pay for the computer manufacturer to provide tech support. Please disregard my request for help.

#3 Orange Blossom

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Posted 05 December 2011 - 01:52 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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