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.kpk and Windows Security 2012 virus help


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9 replies to this topic

#1 kyris0

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Posted 04 December 2011 - 07:41 PM

I was recently infected with Windows Security 2012, and forcibly removed it by tracking it down and brute forcing until I could do a system restore. I did, but now all of my icons have a white border around them and no longer function, either all failing on boot or displaying the message
"This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
I also have no icons on my toolbar, and my start menu is blank aside from All Programs.

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#2 bloopie

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Posted 04 December 2011 - 08:43 PM

Hi kyris0!!

My name is bloopie, and I'll be helping you with your computer problems! :thumbsup:

Please post the next logs for review:

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reobot the computer, or you will need to run the application again!

Now, please download Malwarebytes' Anti-Malwareand save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

Finally, please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Please post logs from MBAM and GMER in your next reply. Or any problems you've had running the tools should be mentioned here as well.

bloopie

Edited by bloopie reborn, 04 December 2011 - 08:46 PM.


#3 kyris0

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Posted 04 December 2011 - 09:03 PM

Malware and Rkill have errors when they come up. And GMER stopped scanning after a bit

#4 bloopie

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Posted 04 December 2011 - 09:11 PM

Hi again,

Do you have access to a USB or flashdrive device?

You can copy the files from a clean computer to your flashdrive, then insert the flashdrive into the sick computer, and then run them (RKill and MBAM most importantly).

If you have problems accessing your flashdrive on your sick computer with no icons, please let me know!!!


bloopie

#5 kyris0

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Posted 04 December 2011 - 09:20 PM

I have them on my flash drive on my sick computer, but when I try to run them, they come up with the same message as the other programs. Except for the GMER one, it just stops after a bit and closes.

#6 kyris0

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Posted 04 December 2011 - 09:22 PM

Wait! GMER is working this time.

#7 kyris0

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Posted 04 December 2011 - 10:10 PM

I'm chugging through the opera sessions, is there anything I should be looking for in the error?

#8 bloopie

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Posted 04 December 2011 - 10:17 PM

Try and rename Rkill to bloopie.exe and see if it will run. If not, I'll suggest we go further.

bloopie

#9 kyris0

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Posted 04 December 2011 - 10:25 PM

Nope :<<< Nothing

#10 bloopie

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Posted 04 December 2011 - 10:29 PM

Hi kyris0,

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Please be patient, this staff is highly talented! You are in good hands! :thumbup2:

bloopie




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