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systemfix infection


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7 replies to this topic

#1 chrismw1

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Posted 04 December 2011 - 02:52 PM

Hi
I've run rkill and mbam (tdss did not find anything), and this appears to clear systemfix, but systemfix reappears shortly after I restart my pc.

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#2 Broni

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Posted 04 December 2011 - 05:07 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 chrismw1

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Posted 06 December 2011 - 04:31 PM

Hi Broni

checkup.txt

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
McAfee Uninstaller
McAfee SecurityCenter
Trend Micro RUBotted 2.0 Beta
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Java™ 6 Update 5
Java™ 6 Update 7
Java 2 Runtime Environment, SE v1.4.2_03
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (3.6.23) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
mcafee virusscan mcinsupd.exe
Trend Micro RUBotted RUBotSrv.exe
Trend Micro RUBotted RUBottedGUI.exe
``````````End of Log````````````

MiniToolBox results

MiniToolBox by Farbar
Ran by Chris (administrator) on 06-12-2011 at 20:26:36
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 4
Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® PRO/1000 PL Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : christopher3

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.virginmedia.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connection

Physical Address. . . . . . . . . : 00-12-3F-79-32-78

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

Lease Obtained. . . . . . . . . . : 06 December 2011 20:12:33

Lease Expires . . . . . . . . . . : 07 December 2011 20:12:33

Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Name: google.com.cable.virginmedia.net
Address: 81.200.64.50



Pinging google.com [209.85.147.106] with 32 bytes of data:



Reply from 209.85.147.106: bytes=32 time=53ms TTL=50

Reply from 209.85.147.106: bytes=32 time=53ms TTL=50



Ping statistics for 209.85.147.106:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 53ms, Maximum = 53ms, Average = 53ms

Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Name: yahoo.com.cable.virginmedia.net
Address: 81.200.64.50



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=157ms TTL=51

Reply from 98.137.149.56: bytes=32 time=187ms TTL=51



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 157ms, Maximum = 187ms, Average = 172ms

Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 12 3f 79 32 78 ...... Intel® PRO/1000 PL Network Connection - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.101 192.168.1.101 20
192.168.1.0 255.255.255.0 192.168.1.101 192.168.1.101 20
192.168.1.101 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.101 192.168.1.101 20
224.0.0.0 240.0.0.0 192.168.1.101 192.168.1.101 20
255.255.255.255 255.255.255.255 192.168.1.101 192.168.1.101 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/04/2011 00:28:26 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/03/2011 08:52:02 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 1.9.2.4324, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x0000100b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (12/02/2011 07:15:30 PM) (Source: Application Error) (User: )
Description: Faulting application McSvHost.exe, version 2.0.230.0, faulting module unknown, version 0.0.0.0, fault address 0x0531c448.
Processing media-specific event for [McSvHost.exe!ws!]

Error: (11/30/2011 10:12:28 PM) (Source: Application Error) (User: )
Description: Faulting application McSvHost.exe, version 2.0.230.0, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007095.
Processing media-specific event for [McSvHost.exe!ws!]

Error: (11/28/2011 07:37:22 AM) (Source: Application Error) (User: )
Description: Faulting application reader.exe, version 0.0.0.0, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [reader.exe!ws!]

Error: (11/28/2011 07:37:19 AM) (Source: Application Error) (User: )
Description: Faulting application reader.exe, version 0.0.0.0, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [reader.exe!ws!]

Error: (11/27/2011 06:00:53 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/27/2011 06:00:53 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/26/2011 09:20:25 AM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module mswsock.dll, version 0.0.0.0, fault address 0x00010000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (ping.exe!ld!)

Error: (11/26/2011 09:17:37 AM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module mswsock.dll, version 0.0.0.0, fault address 0x00010000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (ping.exe!ld!)


System errors:
=============
Error: (12/06/2011 08:01:43 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (12/04/2011 09:27:08 AM) (Source: System Error) (User: )
Description: Error code 100000ea, parameter1 889dada8, parameter2 8a3b1a58, parameter3 ba4dbcbc, parameter4 00000001.

Error: (12/04/2011 09:26:19 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (12/04/2011 09:25:33 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.100 for the Network Card with network address 00123F793278 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (12/03/2011 09:54:25 PM) (Source: 0) (User: )
Description: 0xC0000044~DF4CDA.tmpHarddiskVolume2

Error: (12/03/2011 00:34:36 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.100 for the Network Card with network address 00123F793278 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (12/03/2011 08:58:58 AM) (Source: System Error) (User: )
Description: Error code 000000f4, parameter1 00000003, parameter2 89c11408, parameter3 89c1157c, parameter4 805d29b4.

Error: (12/03/2011 08:56:43 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.100 for the Network Card with network address 00123F793278 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (12/02/2011 07:15:36 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Spam Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (12/02/2011 07:15:36 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Proxy Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (12/04/2011 00:28:26 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/03/2011 08:52:02 AM) (Source: Application Error)(User: )
Description: plugin-container.exe1.9.2.4324ntdll.dll5.1.2600.60550000100b

Error: (12/02/2011 07:15:30 PM) (Source: Application Error)(User: )
Description: McSvHost.exe2.0.230.0unknown0.0.0.00531c448

Error: (11/30/2011 10:12:28 PM) (Source: Application Error)(User: )
Description: McSvHost.exe2.0.230.0shlwapi.dll6.0.2900.591200007095

Error: (11/28/2011 07:37:22 AM) (Source: Application Error)(User: )
Description: reader.exe0.0.0.00.0.0.000000000

Error: (11/28/2011 07:37:19 AM) (Source: Application Error)(User: )
Description: reader.exe0.0.0.00.0.0.000000000

Error: (11/27/2011 06:00:53 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/27/2011 06:00:53 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/26/2011 09:20:25 AM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512mswsock.dll0.0.0.000010000

Error: (11/26/2011 09:17:37 AM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512mswsock.dll0.0.0.000010000


=========================== Installed Programs ============================

4oD (Version: 2.0.23.0)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe Reader 9.4.6 (Version: 9.4.6)
Amazon MP3 Downloader 1.0.9
AOL Coach Version 1.0(Build:20040201.2 uk)
AOL Connectivity Services
AOL Spyware Protection (Version: 1.0.59)
AOL UK (Choose which version to remove)
AOL You've Got Pictures Screensaver
Apple Mobile Device Support (Version: 2.1.1.13)
Apple Software Update (Version: 2.1.1.116)
Arachnophilia 5.2
ARTEuro (Version: 1.00.0000)
AutoUpdate (Version: 1.1)
Belarc Advisor 8.2 (Version: 8.2.6.0)
Black & White® 2 (Version: 1.00.0000)
Bonjour (Version: 1.0.105)
BroadJump Client Foundation
Creative EAX Settings
Creative Jukebox Driver
Creative MediaSource
Creative Speaker Settings
Creative Zen Touch
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.00)
Dell Photo Printer 720
Dell Photo Printer 720 Logger (Version: 1.0)
Dell Picture Studio v3.0 (Version: 3.0.0)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell System Restore (Version: 2.00.0000)
DellSupport (Version: 6.0.3062)
Demand Five Player (Version: 1.0.0.11009)
Device Control
Diplomacy
DivX (Version: 6.1.1)
DivX Player (Version: 6.1.1)
DivX Web Player (Version: 1.0.0)
Dragon Age: Origins Character Creator (Version: 1.00)
EA Download Manager (Version: 4.0.0.396)
EA Download Manager (Version: 6.0.4.124)
EA Download Manager UI (Version: 6.0.4)
EA Download Manager UI (Version: 6.0.4.124)
Email Updater (Version: 1.0.4)
FoneSync
Freelancer
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
Heroes of Might and Magic® IV
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
Intel Matrix Storage Manager
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Connections Drivers
Intel® PROSet for Wired Connections (Version: 9.30.0000)
Internet Explorer Default Page (Version: 1.00.03)
iTunes (Version: 8.0.1.11)
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Jasc Paint Shop Photo Album 5 (Version: 5.22)
Jasc Paint Shop Pro Studio, Dell Editon (Version: 1.01.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
JOYTECH FFB Wheel (Version: 2.00.0000)
K-Lite Codec Pack 4.3.1 (Full) (Version: 4.3.1)
Learn2 Player (Uninstall Only)
Lemmings for Windows 95
Lemmings Paintball
Lexmark X74-X75
Macromedia Shockwave Player (Version: 10.1.0.11)
Magic Online
Magic Workstation 0.94f
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee SecurityCenter (Version: 11.0.623)
McAfee Uninstaller
MCU (Version: 1.00.0000)
Memorex 6136 U Scanner Driver
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Game Studios Common Redistributables Pack 1 (Version: 1.0.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2001 (Version: 9.0.0.0)
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003 (Version: 11.0.6361.0)
Microsoft Reader
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Works 2001 Setup Launcher
Microsoft Works 6.0 (Version: 06.00.1829)
Microsoft XML Parser (Version: 8.20.8730.4)
Mobipocket Reader 5.0 (Version: 5.1.528)
Modem Event Monitor
Modem Helper (Version: 2.40)
Modem On Hold (Version: 1.12)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSN
MSN Messenger 7.5 (Version: 7.5.0324.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MTG GamePack for Magic Workstation
Music Manager (Version: 10.01.0006)
MyWay Search Assistant (Version: 1.0.1)
NVIDIA Drivers
OneSwarm 0.7.5 (Version: 0.7.5)
Oolite Package
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
Palm Reader
PowerDVD 5.5
QuickTime (Version: 7.55.90.70)
Race Driver 3 (Version: 1.00.0000)
RealPlayer
Rome - Total War - Gold Edition (Version: 1.6)
Sonic DLA (Version: 4.98)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0.1)
Sonic RecordNow Data (Version: 2.0.0.1)
Sonic Update Manager (Version: 3.0.0)
Sound Blaster Live! 24-bit
SPORE™ (Version: 1.02.0000)
TeamSpeak 2 RC2 (Version: 2.0.32.60)
Tiscali Internet (Version: 1.0.0.25)
Trend Micro RUBotted 2.0 Beta (Version: 2.0.0.1030)
Uninstall Entriq MediaSphere (Version: 3.8.2.9)
USB FlatBed Scanner
VegaStrike 4.3
Ventrilo Client (Version: 2.3.0)
Viewpoint Media Player
VLC media player 0.9.6 (Version: 0.9.6)
Wanadoo Europe Installer (Version: 1.02.008)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPcap 4.1.1 (Version: 4.1.0.1753)
Works Suite OS Pack (Version: 1.0.0.0000)
Works Synchronization (Version: 1.0.0.0000)
yEd Graph Editor 2.3.1.02

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 3070.08 MB
Available physical RAM: 2367.39 MB
Total Pagefile: 5980.72 MB
Available Pagefile: 5160.21 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.64 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.95 GB) (Free:10.67 GB) NTFS

========================= Users: ========================================

User accounts for \\CHRISTOPHER3

Administrator Chris Guest
HelpAssistant Other SUPPORT_388945a0


**** End of log ****

Having problems running MBAM - when I try to install MBAM I get the message popup - Setup - Access is Denied, then a 2nd popup - Error - Setup was not completed, please correct the problem and run setup again.

#4 chrismw1

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Posted 06 December 2011 - 04:41 PM

PS - don't know if this is relevant but the Minitoolbox appears to be saying I have one C: drive - I actually have 2 drives running RAID 1

#5 Broni

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Posted 06 December 2011 - 09:02 PM

From what I can see you'll need to receive more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#6 chrismw1

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Posted 08 December 2011 - 10:52 AM

Hi Broni

I've now posted to malware removal

My link

thanks for your help

#7 Broni

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Posted 08 December 2011 - 08:14 PM

Cool :)

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#8 Orange Blossom

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Posted 09 December 2011 - 04:23 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic431335.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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