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Screen Resolution went huge! RegSvr32 Error


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16 replies to this topic

#1 Psychlor

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Posted 04 December 2011 - 11:16 AM

Hello, Thanks in advance for taking the time to help. Here's what happened, I went to watch a video clip in media player. The screen went black with a blinking cursor then the settings in the display were changed and really big. I ran a scan on Avast and SuperAntiSpyware, they didn't pick up the entries I could see with HiJackThis v2.0.4. I didn't want to delete things before I got some advice. I ran a log analyzer with V2 and found a few entries that are no good. I deleted them but this error box RegSvr32 still comes up when windows loads up. Here's a screen shot.
Attached File  small shot.bmp   404.4KB   2 downloads

I'd like to know the right way to clear all this up. I have Windows XP home edition 2002 Service Pack 3. Here's a log file from HiJackThis.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:05:10 AM, on 12/4/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\IObit\Advanced SystemCare 4\ASCService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\regsvr32.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 4] C:\Program Files\IObit\Advanced SystemCare 4\ASCTray.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] "C:\WINDOWS\system32\regsvr32.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Advanced SystemCare Service (AdvancedSystemCareService) - IObit - C:\Program Files\IObit\Advanced SystemCare 4\ASCService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 7089 bytes

Hopefully I've done this correct and provided the necessary info. I look forward to eliminating this scum. Thanks again.

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#2 Blade81

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Posted 09 December 2011 - 04:22 AM

Hi,

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds file to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

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Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 Psychlor

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Posted 14 December 2011 - 03:06 AM

Hi.
Thank you very much for using your time to help me, it's much appreciated.
Sorry it took so long for me to reply, I'll try to be faster.
Here are the logs as you requested.
Attached File  dds.txt   14.43KB   1 downloads
Attached File  attach.txt   13.43KB   1 downloads

#4 Blade81

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Posted 14 December 2011 - 03:21 AM

Hi,

BitTorrent

Above listed ones are P2P file sharing programs. P2P downloads are nowadays one of those things that most likely bring infection into the system. My recommendation is to uninstall these (and other if present) P2P file sharing programs.


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 Psychlor

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Posted 15 December 2011 - 09:12 PM

Hello there, here are the logs.

Attached File  ComboFix.txt   18.49KB   1 downloads

Attached File  dds.txt   15.02KB   1 downloads

Thank you.

Attached Files



#6 Blade81

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Posted 16 December 2011 - 12:28 AM

Hi again,


Open notepad and copy/paste the text in the quotebox below into it:

Driver::
MpKsl0925b1af
MpKsl0d5dea11
MpKsl2161296e
MpKsl26a1641b
MpKsl4ca2d5a5
MpKsl4d80b7e4
MpKsl5fab3ad6
MpKsl847e2a25
MpKsl84ed50a7
MpKsl9ff65d6b
MpKsla1f90e9e
MpKsla9774b73
MpKslaffe58e1
MpKslc1b24b6a
MpKslc4061877
MpKslcae70916
MpKsld17f49e5
MpKsld465266b
SecCenter::
{BCF43643-A118-4432-AEDE-D861FCBCFCDF}


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe (let the tool to update itself if prompted).
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1 and separate 10.1.1 update for it) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.


Uninstall vulnerable Flash versions by following instructions here. Fresh version can be obtained here.


Uninstall this vulnerable Java:
Java™ 6 Update 20


* Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is UNchecked and the option Scan unwanted applications is checkmarked.
  • Click Scan
  • Wait for the scan to finish.

Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log. Are there still symptoms left?

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#7 Psychlor

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Posted 16 December 2011 - 03:49 AM

Howdy,

For some reason when I launched Internet Explorer that reg serv 32 window kept popping up that I gave a screenshot of in my original post. I hadn't noticed this particular problem with any other programs when I've been using the computer. But it does pop up every time I boot up when the desktop loads. So I had a hard time getting Explorer up and running to do the scan. It crashed several times and that window kept popping up. The computer seems pretty slow. I really don't have any other symptoms that I'm aware of. I've done those things that you asked. The online scan took awhile, I ran it then at the end it didn't produce a log and IE wasn't working good so the window I was viewing was getting overlapped by other windows from firefox in the background if that makes sense. it didn't work well there seems to be something interfering. It did find 5 threats. Some type of toolbar variants. Sorry it got scrambled before I could get it, so I might need to do that scan again let me know. Thank you tons for your help. You are very nice. Here are the other logs.

Attached File  ComboFixLog.txt   13.58KB   1 downloads

Attached File  dds.txt   8.28KB   1 downloads

Attached File  attach.zip   3.36KB   4 downloads

#8 Psychlor

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Posted 16 December 2011 - 03:55 AM

Attached File  log.txt   1.67KB   1 downloads

Nevermind I found it. I was reading in the help section and found the path for the log, wheh! that was a close one. So here ya go.

#9 Blade81

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Posted 16 December 2011 - 11:10 AM

Hi again,


Open notepad and copy/paste the text in the quotebox below into it:

File::
C:\Documents and Settings\Kyler.SORENSENPC\Desktop\softonic-us-silent.exe
C:\Documents and Settings\Kyler.SORENSENPC\My Documents\tvants.exe
C:\Documents and Settings\Kyler.SORENSENPC\My Documents\Downloads\SoftonicDownloader_for_microsoft-office-compatibility-pack.exe


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe (let the tool to update itself if prompted).
Then post the resultant log.


Reboot before doing the following.


Please download the Registry Search tool by clicking on the
hard drive icon halfway down this page:
http://www.billsway.com/vbspage/
Save it to the desktop and run it. If you get an alert from your antivirus about scripting, choose to allow the script to run. Search for regsvr32 and click OK. Post the logfile from the tool here for me.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#10 Psychlor

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Posted 20 December 2011 - 05:19 AM

Hi I had to go out of town so it took a few days to get back in action.

I followed your instructions so here are the logs.

Attached File  log.zip   4.48KB   1 downloads

Attached File  RegistrySearchToolLog.zip   832bytes   1 downloads

Thank You.

#11 Blade81

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Posted 20 December 2011 - 06:14 AM

Hi,

Uninstall these:
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper


You may reinstall those later.

Reboot the system and see if IE still throws error or if you get any at startup. If so, run the registry search tool again.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#12 Psychlor

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Posted 20 December 2011 - 07:13 AM

Hi
I uninstalled Google chrome and google toolbar for IE. I couldn't find google update helper in control panel add remove.
I don't know how to uninstall that. But I rebooted after uninstalled the first two and I have yet to see that pop up so I think that's good news. What should I do now?

#13 Psychlor

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Posted 20 December 2011 - 08:56 AM

Hello,

I was wondering if you could give me some advice on what a good combination of AntiVirus Malware spyware or whatever else programs would be good. I would like to set the computer up the best way that I could. Thanks again for putting in the time and effort to help me, I couldn't have done it without you.

#14 Blade81

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Posted 20 December 2011 - 08:59 AM

Hi,

I couldn't find google update helper in control panel add remove.

That's ok. It may not exist there.

But I rebooted after uninstalled the first two and I have yet to see that pop up so I think that's good news. What should I do now?

If IE error is also gone then I believe we can wrap this case up :)

I was wondering if you could give me some advice on what a good combination of AntiVirus Malware spyware or whatever else programs would be good. I would like to set the computer up the best way that I could.

I believe current protection software is enough. Please find below final steps including some recommendation about PSI product.


Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /uninstall in the runbox and click OK


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



Download and run Secunia Personal Software Inspector (PSI) and fix its findings. Leave the program installed so you'll stay alarmed about vulnerable components in future too.



Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade B)

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#15 Psychlor

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Posted 20 December 2011 - 11:05 AM

Its like testing out a new engine in your car it runs great. Finally! Well I did all that stuff in the last reply. It runs fast just like brand new. Question, should I uninstall Registry Search tool and dds? I think that's my last question. You're awesome Blade thank you :thumbup2:




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