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Need to restore system - HELP!


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#1 ArthurSpooner

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Posted 04 December 2011 - 10:18 AM

It all started from a virus problem, but now I cannot open up any exe files, including Internet Explorer, Command Prompt, or even Registry Edit, along with not being able to do a System Restore being that its an exe file as well. Every time I try to open an exe file, even if Safe Mode, it gives a suggested program list to open something. Usually when I click one of those programs, it freezes.

I have everything backed up, and am ready to do an entire re-boot of my system. A few problems. I can't find my system disk, so I'd need to get ahold of a new one, right? If so, what kind do I need to get? - I use Windows 7 Home Edition on an HP dv6 laptop.

Now, say I do get ahold of the disk, if that's what is needed, what do I do from there? I only have done a reboot once, and it was a long time ago.

Thank you for your help in advance.

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#2 Queen-Evie

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Posted 04 December 2011 - 11:33 AM

Most manufacturers do not include disks with their systems. Instead they now have a recovery partition which takes the place of disks.

To find out if there is a recovery partition on your computer

Start>All Programs>HP Tools>HP PC System Recovery.

You could also tap the F10 key repeatedly when booting the PC.

Follow the on screen instructons.

After you get your computer set up with all the Microsoft updates and security programs MAKE RECOVERY DISKS.

Instructions for this can be found here http://www.pctechbytes.com/hp/recovery-creation/

It will probably take more than one disk so make sure you number each disk when you take it out of the cd tray.

Put the disks in a safe place, do not lose them. You can only make 1 set of the disks. What I suggest is that you copy the disks at least one time. If the original disks become scratched, broken or unusable you will have a back up to use.

Edited by Queen-Evie, 04 December 2011 - 11:41 AM.


#3 SYates

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Posted 04 December 2011 - 04:23 PM

I have seen this before and the following kb has been very useful.

I hope it helps you too!

http://support.microsoft.com/kb/555067

SYates




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