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very slow, blue screens


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#1 noah.dalton123

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Posted 04 December 2011 - 12:10 AM

hello! i just started experiencing very slow running with vista and a blue screen occasionally. while running flash videos in chrome or firefox, after about ten minutes everything goes green and freezes for about 5 seconds, then it goes black with the mouse still visable and the audio still playing. after this all occurs i get a blue screen that says at the bottom something about clearing memory, i have no idea what this is but im currently running in safe mode to post this...

PLEASE HELP!!

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#2 AustrAlien

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Posted 04 December 2011 - 01:05 AM

Please download BlueScreenView (in zip file)
Extract (right-click > Extract all) the contents of bluescreenview.zip.
Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
When scanning is done (usually complete by the time the interface appears), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
Close the BlueScreenView window.
Open BSOD.txt using Notepad and go ...
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.
(Let us know if no information is reported in the BlueScreenView interface: This means that there are no minidumps saved in the default location.)
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#3 noah.dalton123

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Posted 04 December 2011 - 12:19 PM

==================================================
Dump File : Mini120311-02.dmp
Crash Time : 12/3/2011 11:53:05 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84c2e008
Parameter 2 : 0x8cc1bd00
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+16d00
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows XP®
Company : Intel Corporation
File Version : 8.15.10.2202
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini120311-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 208,552
==================================================

==================================================
Dump File : Mini120311-01.dmp
Crash Time : 12/3/2011 11:07:40 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x86176008
Parameter 2 : 0x8c61ed00
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+16d00
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows XP®
Company : Intel Corporation
File Version : 8.15.10.2202
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini120311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 212,120
==================================================

==================================================
Dump File : Mini111311-01.dmp
Crash Time : 11/13/2011 4:27:52 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x861c1008
Parameter 2 : 0x8cc1cd00
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+16d00
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows XP®
Company : Intel Corporation
File Version : 8.15.10.2202
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini111311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 212,688
==================================================

thanks for your reply!

#4 AustrAlien

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Posted 05 December 2011 - 01:33 AM

STOP 0x00000116: VIDEO_TDR_ERROR

Have a look at the information provided about the STOP 0x00000116 error at the following link:
  • http://www.carrona.org/bsodindx.html#0x00000116
... and especially the two posts linked under the heading "Significant posts:"
  • http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172
  • http://forums.amd.com/game/messageview.cfm?catid=260&threadid=104677&enterthread=y
    (if the text in the above link's first post is hard to read ... as it is for me ... drag your mouse over it to select it all, and copy/paste into a text editor such as Notepad.)
... and links provided in the second link above:
  • http://www.driverheaven.net/vista-radeon-display-drivers/133188-vista-7-3-display-driver-atikmdag-stopped-responding-error.html
  • http://www.repairyourpcnow.com/resources/atikmdag-has-stopped-responding.php
Something that straight-away jumps out and hits me is ...
  • You are running VISTA, and your minidumps report:
    Product Name : Intel Graphics Accelerator Drivers for Windows XP®
I think we have a good case for collecting some more information about what might be going on here.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

Edited by AustrAlien, 05 December 2011 - 01:35 AM.

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#5 noah.dalton123

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Posted 06 December 2011 - 08:12 PM

output folder + PERFMON zip folder: http://www.mediafire.com/download.php?a0g50aftalb6uk5

Speccy snapshot: http://speccy.piriform.com/results/q7V7GxSWxzj50b28t3WrUBf

thanks for your time i really appreciate this. another thing about this issue; it tends to go to bsod while playing flash media, i dont know if thats inportant, just thought i would tell you. also i found on the dell driver download site what appears to be the graphics driver that's causing the trouble, yet the info still says its for xp. here's the link to it, hope it helps. http://www.dell.com/support/drivers/us/en/08w/DriverDetails/DriverFileFormats?DriverId=GHJH9&FileId=2731105301

Edited by noah.dalton123, 06 December 2011 - 08:31 PM.


#6 AustrAlien

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Posted 06 December 2011 - 08:26 PM

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)

What happened with autoruns.exe? The output is missing. Did you forget to download it or perhaps have it in the wrong location?

Tue 12/06/2011 19:19:32.64 -- Check for AutoRuns file in documents folder . . .
Volume in drive C is OS
Volume Serial Number is 1A55-F96C

Directory of C:\Users\John\documents

Tue 12/06/2011 19:19:32.66 -- Check for AutoRuns file in documents folder . . . Done
Tue 12/06/2011 19:19:32.66 Skipping autoruns, file not found


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#7 noah.dalton123

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Posted 07 December 2011 - 02:58 PM

I noticed autorun didnt open, its in the same folder too; i'll run it again

Edited by noah.dalton123, 07 December 2011 - 02:59 PM.


#8 AustrAlien

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Posted 07 December 2011 - 03:42 PM

i found on the dell driver download site what appears to be the graphics driver that's causing the trouble, yet the info still says its for xp. here's the link to it, hope it helps. http://www.dell.com/support/drivers/us/en/08w/DriverDetails/DriverFileFormats?DriverId=GHJH9&FileId=2731105301

I think perhaps you are looking at the driver for a Windows XP system instead of a Vista system.

Here are links for the ...

System Manufacturer: Dell Inc.
System Model: Vostro 220s Series
MS Windows Vista Home Basic 32-bit SP2
DELL Drivers and Downloads:

Edited by AustrAlien, 07 December 2011 - 03:42 PM.

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#9 noah.dalton123

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Posted 07 December 2011 - 04:57 PM

thanks for the link, i'll give the new driver a shot. also im still having trouble with the autouns it's not opening with the bsod scanner. so what i did is i opened it manually and the scanner keeps saying that it's waiting for autoruns to complete when its already been done scanning.

#10 AustrAlien

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Posted 07 December 2011 - 05:47 PM

Interesting about the AutoRuns issue: Thanks. Don't bother any more with it for now.

I'll be away for the rest of the day but hope to have a look at your info this evening.
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#11 noah.dalton123

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Posted 11 December 2011 - 08:23 PM

thanks for your help, also it hasnt seemed to be crashing at all during the weekend




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