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blue screen after successful BIOS upgrade Acer Aspire


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#1 elves1111

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Posted 03 December 2011 - 06:41 PM

My laptop is an Acer Aspire 5740-5255

Acer Aspire AS5740-5255 Notebook PC [list]
[*] Display Type: HD Widescreen Acer CineCrystal™ LCD Display
[*] Screen Size: 15.6"
[*]
[*] Maximum Resolution: 1366 x 768
[*]
[*] Memory Type: DDR3
[*]
[*] Memory Speed: DDR3 1066
[*]
[*] Memory Size: 4GB
[*]
[*] Memory Slots (Total): 2
[*]
[*] Maximum Memory Supported: 8GB (Requires 64-bit Operating System)
[*]
[*] Memory Type: DDR3
[*]
[*] Memory Speed: DDR3 1066
[*]
[*] Memory Size: 4GB
[*]
[*] Memory Slots (Total): 2
[*]
[*] Maximum Memory Supported: 8GB (Requires 64-bit Operating System)
[*]
[*] Capacity: 320GB
[*]
[*] Drive Types: Hard Drive
[*]
[*] Hard Drive Speed: 5400 RPM
[*]
[*] Processor Brand: Intel
[*]
[*] Processor Class: Core i3
[*]
[*] Processor Type: Dual-Core
[*]
[*] Processor Speed: 2.13GHz
[*]
[*] Processor Number: i3-330M
[*]
[*] Graphics Description: Integrated Graphics
[*]
[*] GPU/VPU: Intel Graphics Media Accelerator HD
[*]
[*] Video Memory: 128MB of dedicated system memory
[*]
[*] Video Interface: HDMI
[*] VGA
[*]
[*] Lifestyle: Entertainment
[*] Home & Student
[*]
[*] Condition: New
[*]
[*] Operating Systems: Windows 7 Home Premium 64-Bit
[*]
[*] Startup Operating System: Windows 7 Home Premium 64-Bit
[*]
[*] Platform: Laptop
[*]
Optical Drive Type: DVD Super-Multi Dual Layer

So i updated the next available BIOS from the acer support site to v 1.28. Now it restarts and freezes at blue screen of death saying i should should do a chkdsk /F. I am still able to get in the BIOS setup utility which is a Phoenix Securecore and the BIOS listed is 1.28. I can get into system recovery/repair mode as well. tried a system restore which didn't work. Did a chkdsk because can open the command prompt, which listed no file errors. tried Acer customer support and they said there was something wrong with pc before BIOS update, and that caused the problem. but they won't help me without forking over another $150!! no thanks. if theres any advice or anything please let me know.

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#2 Lefty3120

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Posted 03 December 2011 - 07:33 PM

Greetings,

Boot the computer into Safe Mode w/ Networking by pressing the F8 key until you see the Advanced Options Menu. Download BlueScreen View. Copy & Paste the log file into your next post.

#3 elves1111

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Posted 03 December 2011 - 09:32 PM

will not go past "starting windows". have tried in safe modes and even tried ERD commander. still BSOD!! the error message is...
***STOP:0x0000007B (0xF789E640,0xC0000034,0x00000000,0x00000000)
could i run bluescreenview from a thumbstick or cd? i can get into DOS command prompt.

#4 elves1111

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Posted 03 December 2011 - 09:36 PM

oh yeah, the last command when trying to start in safe mode with networking is CLASSPNP.SYS, then it pauses for a moment then BSOD.

#5 Lefty3120

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Posted 03 December 2011 - 10:02 PM

Have you made any recent changes to the system? Besides the BIOS.

Try using Last Known Good Configuration.

#6 elves1111

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Posted 03 December 2011 - 10:18 PM

already tried that. i did however just got into edit boot option by pressing f10. from reading different posts, some people have got their system to boot back up after erasing /noexecute=optin . apparently since am running 64-bit anyway, it is always on so not sure if this will help.

#7 Lefty3120

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Posted 03 December 2011 - 11:24 PM

I see you opened a topic in the malware section. http://www.bleepingcomputer.com/forums/topic427636.html

You should finish over there first before we continue.

You might find this interesting http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm

#8 hamluis

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Posted 04 December 2011 - 05:23 PM

As suggested...you should finish your malware removal logs topic...before initiating new posts in another forum. I see that you have resumed that topic with your MRT Helper.

To prevent confusion, I am closing this topic.

Louis




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