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Cant access internet


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9 replies to this topic

#1 Lostintn

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Posted 03 December 2011 - 09:35 AM

Removed spybot as notifications were too numerous- used uninstall progams on Toshiba laptop. Now when try to access internet its says no internet access, although other wireless devices on same router work fine. Tried MS fix it 50203, as well as LSP fix, and mini tool box - no success. Any ideas what it could be?

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#2 frankp316

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Posted 03 December 2011 - 01:21 PM

Most security programs have their own uninstall tools and Spybot is no different. You'll find it at the link below. Using Add/Remove Programs alone doesn't work. Stuff is left behind.






http://www.safer-networking.org/minifiles.html

#3 Lostintn

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Posted 03 December 2011 - 03:03 PM

Thanks. Tried to open from zip drive but my computer says unable to download from safernetwork.org.

#4 Broni

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Posted 03 December 2011 - 04:50 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#5 Lostintn

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Posted 03 December 2011 - 06:35 PM

ok thanks for posting. Here are the results.192.168.1.1Farbar Service Scanner
Ran by Kevin (administrator) on 03-12-2011 at 18:21:04
Windows 7 Home Premium Service Pack 1 (X64)
********************************************************

Service Check:
==============

File Check:
===========
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

**** End of log ****

#6 Broni

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Posted 03 December 2011 - 07:01 PM

Looks good.

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

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#7 Lostintn

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Posted 04 December 2011 - 09:27 PM

ok, here are the results. Thanks for the help, its appreciated.
MiniToolBox by Farbar
Ran by Kevin (administrator) on 04-12-2011 at 21:18:38
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Kevin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : direcpath.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-5E-28-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : direcpath.net
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 70-1A-04-5E-28-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2607:f1e8:41b6:df00:f0b7:1e5c:d91c:c2df(Preferred)
Temporary IPv6 Address. . . . . . : 2607:f1e8:41b6:df00:294b:4275:a48b:7b8f(Preferred)
Link-local IPv6 Address . . . . . : fe80::f0b7:1e5c:d91c:c2df%12(Preferred)
IPv4 Address. . . . . . . . . . . : 65.182.58.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Saturday, December 03, 2011 9:30:05 AM
Lease Expires . . . . . . . . . . : Monday, December 05, 2011 1:41:27 AM
Default Gateway . . . . . . . . . : fe80::20f:35ff:fe6c:4c0a%12
65.182.58.1
DHCP Server . . . . . . . . . . . : 69.94.223.68
DNS Servers . . . . . . . . . . . : 65.182.32.35
65.182.32.146
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : direcpath.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-6C-33-07-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E5596A37-92CA-489F-AD86-F4C11E20957D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.direcpath.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : direcpath.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ns2.direcpath.net
Address: 65.182.32.35

Name: google.com
Addresses: 74.125.65.104
74.125.65.105
74.125.65.106
74.125.65.147
74.125.65.99
74.125.65.103

Ping request could not find host google.com. Please check the name and try again.
Server: ns2.direcpath.net
Address: 65.182.32.35

Name: yahoo.com
Addresses: 72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70

Ping request could not find host yahoo.com. Please check the name and try again.
Server: ns2.direcpath.net
Address: 65.182.32.35

Name: bleepingcomputer.com
Address: 208.43.87.2

Ping request could not find host bleepingcomputer.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...70 1a 04 5e 28 0d ......Microsoft Virtual WiFi Miniport Adapter
12...70 1a 04 5e 28 0d ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
10...00 26 6c 33 07 b9 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 65.182.58.1 65.182.58.106 25
65.182.58.0 255.255.254.0 On-link 65.182.58.106 281
65.182.58.106 255.255.255.255 On-link 65.182.58.106 281
65.182.59.255 255.255.255.255 On-link 65.182.58.106 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 65.182.58.106 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 65.182.58.106 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 281 ::/0 fe80::20f:35ff:fe6c:4c0a
1 306 ::1/128 On-link
12 33 2607:f1e8:41b6:df00::/64 On-link
12 281 2607:f1e8:41b6:df00:294b:4275:a48b:7b8f/128
On-link
12 281 2607:f1e8:41b6:df00:f0b7:1e5c:d91c:c2df/128
On-link
12 281 fe80::/64 On-link
12 281 fe80::f0b7:1e5c:d91c:c2df/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 04 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 10 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/04/2011 03:30:43 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/04/2011 01:36:18 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108

Error: (12/04/2011 09:30:43 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/04/2011 03:30:42 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/03/2011 09:30:42 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/03/2011 06:19:47 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/03/2011 03:30:41 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/03/2011 10:03:04 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (12/03/2011 09:30:41 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.

Error: (12/02/2011 06:32:20 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: The filename, directory name, or volume label syntax is incorrect. (0x8007007B).


System errors:
=============
Error: (12/04/2011 09:17:00 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR9.

Error: (12/04/2011 11:50:06 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.

Error: (12/04/2011 11:50:05 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.

Error: (12/04/2011 11:50:05 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.

Error: (12/04/2011 11:50:04 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR8.

Error: (12/03/2011 06:20:39 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/03/2011 06:20:38 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/03/2011 06:20:38 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/03/2011 06:20:37 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR7.

Error: (12/02/2011 04:22:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.


Microsoft Office Sessions:
=========================
Error: (12/04/2011 03:30:43 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/04/2011 01:36:18 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108

Error: (12/04/2011 09:30:43 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/04/2011 03:30:42 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/03/2011 09:30:42 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/03/2011 06:19:47 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/03/2011 03:30:41 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/03/2011 10:03:04 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (12/03/2011 09:30:41 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe data is invalid.

Error: (12/02/2011 06:32:20 PM) (Source: Windows Backup)(User: )
Description: The filename, directory name, or volume label syntax is incorrect. (0x8007007B)


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3963.98 MB
Available physical RAM: 2190.77 MB
Total Pagefile: 7926.16 MB
Available Pagefile: 5882.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.66 MB

========================= Partitions: =====================================

1 Drive c: (TI102782W0E) (Fixed) (Total:360.47 GB) (Free:267.95 GB) NTFS
2 Drive d: (W2PFPP_EN) (CDROM) (Total:0.35 GB) (Free:0 GB) CDFS
3 Drive e: (KINGSTON) (Removable) (Total:7.45 GB) (Free:6.35 GB) FAT32

========================= Users: ========================================

User accounts for \\KEVIN-PC

Administrator Guest Kevin
KevinA


**** End of log ****e the results. Appreciate the help.

#8 Broni

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Posted 04 December 2011 - 11:44 PM

This looks strange:

Default Gateway . . . . . . . . . : fe80::20f:35ff:fe6c:4c0a%12
65.182.58.1


Probably caused by an infection.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#9 Lostintn

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Posted 05 December 2011 - 07:41 AM

Thanks Broni
I have created new thread as instructed, under same heading, cant access internet. I was not able to create any logs.
Kevin

#10 Orange Blossom

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Posted 05 December 2011 - 11:35 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic430851.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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