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Graphics Card Installing Help!!


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11 replies to this topic

#1 Ninja Chachi

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Posted 03 December 2011 - 01:06 AM

Hey guys I just tried installing the Radeon HD 4670 graphics card and the fan runs and everything but when I insert the disc to install it, it says that it doesn't detect any XFX product installed at the time! Can you guys help me quick?!?!

Here is my Speccy, I uninstalled my old onboard graphics card 
http://speccy.piriform.com/results/CuHBb2PBo4s0Kpqge4WlnlK

Edited by hamluis, 16 December 2011 - 04:31 PM.
Fixed link.


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#2 killerx525

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Posted 03 December 2011 - 08:40 AM

Your Speccy link is does not work. The drivers on the disc are usually outdated, you would want to get it from the AMD site.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
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#3 Ninja Chachi

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Posted 03 December 2011 - 11:34 AM

Ok I updated the Speccy link:SPECCY

The only kind of drivers I can find is just the Catalyst Control Center

Shouldn't my card be detected even without a driver?

Edited by Ninja Chachi, 03 December 2011 - 11:34 AM.


#4 Ninja Chachi

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Posted 03 December 2011 - 02:56 PM

I just noticed that it says 4650 on the card so I am sending it back to Newegg as defective and saying that it says 4650 instead of 4670. Wish me luck!

#5 killerx525

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Posted 03 December 2011 - 07:33 PM

So they sent you the wrong one, quite odd.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#6 Ninja Chachi

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Posted 15 December 2011 - 07:47 PM

Well just got the replacement and it's giving me the same issues!! My computer can't detect it!?!?!

#7 DJBPace07

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Posted 16 December 2011 - 06:44 PM

Have you had any PCI-Express card installed in that X16 slot? If so, is it working normally? Windows does provide basic drivers for the graphics card so you can at least get into the OS, so it should be working in at least a reduced state.

3939.png

 


#8 Ninja Chachi

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Posted 16 December 2011 - 09:44 PM

This is my first graphics card that I've installed in my computer so I just have the onboard one.

#9 Ninja Chachi

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Posted 18 December 2011 - 12:00 AM

I'm returning it. Why could it have done that? I want to get a different card but don't know if I should since this might happen again. Please help

#10 dpunisher

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Posted 18 December 2011 - 08:03 AM

You are doing something wrong.

What is the exact model of computer you are working on? When you are getting the "it doesn't detect any XFX product installed at the time!" message, which card is your monitor hooked to, your current onboard, or the new video card?

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#11 Ninja Chachi

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Posted 18 December 2011 - 10:04 AM

It is the Compaq Presario SR5130NX, I get that message with my onboard card disabled and my 4670 installed.

#12 Ninja Chachi

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Posted 18 December 2011 - 08:18 PM

On another forum they told me to do a fresh install of Windows and then install the graphics card. Should I try that or should I have the card in when I install Windows?




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