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#1 andrebeths

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Posted 02 December 2011 - 10:07 PM

Hello,

Please see the link to my orignal topic:

http://www.bleepingcomputer.com/forums/topic429337.html/page__gopid__2492520#entry2492520

Also, I am only able to run anything in Safe Mode. Most of my programs will not work otherwise and anything I've downloaded (e.g. DDS, TDSS, etc.) will only run in Safe Mode as well. Not sure if this has any effect on the outcome.

DDS log is attached.

Attached File  dds.txt   20.67KB   3 downloads

Thanks,
Beth

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#2 HelpBot

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Posted 07 December 2011 - 10:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/430464 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 andrebeths

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Posted 08 December 2011 - 01:21 PM

Please see orignal post for description of issue.

New DDS log:
Attached File  dds.txt   19.97KB   7 downloads

Thanks,
Beth

#4 Elise

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Posted 10 December 2011 - 06:17 AM

Hello, my name is Elise and I'll assist you with this issue.

TWO ANTIVIRUS PROGRAMS
---------------------------------------
I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
  • False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
  • System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either AVG or Avira.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 andrebeths

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Posted 12 December 2011 - 12:22 AM

Hello,

Thank you so much for your help.

Regarding AVG and Avira: neither are working properly and I have not been successful in trying to uninstall either of them. I have an error message from Avira when I start my computer with this code "CCPLG.XML:" I can't make any changes to AVG.

Here is the combo fix log:
Attached File  ComboFix.txt   65.95KB   1 downloads

Take Care,
Beth

#6 Elise

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Posted 12 December 2011 - 02:30 AM

In that case, run AVG remover

Try to download and reinstall Avira and see if that makes any difference.

At this point how are things running?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 andrebeths

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Posted 12 December 2011 - 04:27 PM

Hello,

I was able to get rid of AVG. Downloaded Avira again. I still have the error message, though.

Beth

#8 Elise

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Posted 12 December 2011 - 04:31 PM

Can you give me the exact error message as well as a description of when the error occurs (before/after your desktop comes up).

regards, Elise


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#9 andrebeths

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Posted 12 December 2011 - 05:32 PM

The error comes up with my desktop. The error I have right now says:
ONENOTEM.EXE - Bad Image
C:\Windows\system32\uxtheme.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. OK

If I click OK or try to exit, a message comes up with a new title, same message in body. After closing the above error message, the title now says:
YahooMessenger.exe - Bad Image

Then again and this is the new title:
VM30xSnap.exe - Bad Image

Etc.

Edited by andrebeths, 12 December 2011 - 08:59 PM.


#10 Elise

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Posted 13 December 2011 - 02:30 AM

Hi again,

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :filefind
    uxtheme.dll
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 andrebeths

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Posted 13 December 2011 - 11:15 AM

Hello,

Here is the SystemLook log:

SystemLook 30.07.11 by jpshortstuff
Log created at 08:05 on 13/12/2011 by Beth
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== filefind ==========

Searching for "uxtheme.dll"
C:\Windows\System32\uxtheme.dll --a---- 0 bytes [23:39 13/07/2009] [01:11 14/07/2009] D41D8CD98F00B204E9800998ECF8427E
C:\Windows\SysWOW64\uxtheme.dll --a---- 0 bytes [23:39 13/07/2009] [01:11 14/07/2009] D41D8CD98F00B204E9800998ECF8427E
C:\Windows\winsxs\amd64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_01d98c7b2040a1b9\uxtheme.dll --a---- 332288 bytes [23:55 13/07/2009] [01:41 14/07/2009] D29E998E8277666982B4F0303BF4E7AF
C:\Windows\winsxs\wow64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_0c2e36cd54a163b4\uxtheme.dll --a---- 0 bytes [23:39 13/07/2009] [01:11 14/07/2009] D41D8CD98F00B204E9800998ECF8427E

-= EOF =-

#12 Elise

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Posted 13 December 2011 - 11:43 AM

Sorry, I used the wrong version. Please download the following, and then rerun the script.

http://jpshortstuff.247fixes.com/SystemLook_x64.exe

regards, Elise


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#13 andrebeths

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Posted 13 December 2011 - 02:30 PM

New SystemLook log:

SystemLook 30.07.11 by jpshortstuff
Log created at 10:49 on 13/12/2011 by Beth
Administrator - Elevation successful

========== filefind ==========

Searching for "uxtheme.dll"
C:\Windows\System32\uxtheme.dll --a---- 332288 bytes [23:55 13/07/2009] [01:41 14/07/2009] D29E998E8277666982B4F0303BF4E7AF
C:\Windows\SysWOW64\uxtheme.dll --a---- 0 bytes [23:39 13/07/2009] [01:11 14/07/2009] D41D8CD98F00B204E9800998ECF8427E
C:\Windows\winsxs\amd64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_01d98c7b2040a1b9\uxtheme.dll --a---- 332288 bytes [23:55 13/07/2009] [01:41 14/07/2009] D29E998E8277666982B4F0303BF4E7AF
C:\Windows\winsxs\wow64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_0c2e36cd54a163b4\uxtheme.dll --a---- 0 bytes [23:39 13/07/2009] [01:11 14/07/2009] D41D8CD98F00B204E9800998ECF8427E

-= EOF =-

#14 Elise

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Posted 13 December 2011 - 02:36 PM

Hi again,

CF-SCRIPT
-------------
We need to execute a CF-script.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
FCopy::
C:\Windows\winsxs\amd64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_01d98c7b2040a1b9\uxtheme.dll | C:\Windows\System32\uxtheme.dll

Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


Please let me know if the pop ups/errors are gone after the scan.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#15 andrebeths

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Posted 13 December 2011 - 04:46 PM

The error message is gone!!! Thank you so much!!

I can open all my programs except Microsoft Office, Word, etc. Should I reinstall it? Also, I cannot find the C:\ComboFix.txt log. Do you need me to run it again?

Again, thank you. I can't put into words how appreciative I am.

Take Care,
Beth

Edited by andrebeths, 13 December 2011 - 04:49 PM.





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