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Computer Runs Slowly. Firefox Crashes Everything. Not sure if its a virus or what.


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14 replies to this topic

#1 knichols

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Posted 02 December 2011 - 08:48 PM

Hi, recently my computer began completely freezing whenever I try to open up firefox. In addition, it runs really slowly unless I run my computer in safe mode. I've run Malware-bytes, ad-aware, and superantispyware and none of them have found anything significant so I'm not sure if this is a virus or what. It seems like something is very wrong with my computer though. I am currently using internet explorer which works fine. I have Windows 7. Can somebody please help me?

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#2 Broni

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Posted 02 December 2011 - 09:29 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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#3 knichols

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Posted 02 December 2011 - 09:59 PM

(I'm running in safe mode so nothing is running)
Security Check:
Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
Java™ 6 Update 27
Java™ SE Development Kit 6 Update 27
Adobe Flash Player ( 10.2.152.32) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
``````````End of Log````````````

Edited by knichols, 02 December 2011 - 09:59 PM.


#4 knichols

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Posted 02 December 2011 - 10:20 PM

Sorry, I'm running minitoolbox and its taking a really long time finding application errors.Is it supposed to take this long?

#5 Broni

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Posted 02 December 2011 - 10:29 PM

Be patient.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 knichols

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Posted 03 December 2011 - 01:00 AM

MiniToolBox:
MiniToolBox by Farbar
Ran by Keith Nichols (administrator) on 03-12-2011 at 00:58:41
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: 200.75.42.67:3128

========================= FF Proxy Settings: ==============================

"network.proxy.backup.ftp", "151.9.233.6"
"network.proxy.backup.ftp_port", 80
"network.proxy.backup.gopher", "67.212.82.191"
"network.proxy.backup.gopher_port", 8080
"network.proxy.backup.socks", "151.9.233.6"
"network.proxy.backup.socks_port", 80
"network.proxy.backup.ssl", "151.9.233.6"
"network.proxy.backup.ssl_port", 80
"network.proxy.ftp", "173.35.242.223"
"network.proxy.ftp_port", 8123
"network.proxy.gopher", "151.9.233.6"
"network.proxy.gopher_port", 80
"network.proxy.http", "173.35.242.223"
"network.proxy.http_port", 8123
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "173.35.242.223"
"network.proxy.socks_port", 8123
"network.proxy.ssl", "173.35.242.223"
"network.proxy.ssl_port", 8123
"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : KeithNichols-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : C4-46-19-7E-79-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : C4-46-19-7E-79-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b913:eb92:96d2:da17%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 03, 2011 12:33:14 AM
Lease Expires . . . . . . . . . . : Tuesday, January 09, 2148 7:27:04 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 247744025
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E0-E1-3C-F0-4D-A2-41-0C-08
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : columbia.edu
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-41-0C-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4D815519-76CD-4C8F-A999-F76ABEA718DE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7A99A9A3-6F9B-472E-8784-49DF822DA0EB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.columbia.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server:
Address: 192.168.2.1

Name: google.com
Addresses: 74.125.226.112
74.125.226.113
74.125.226.114
74.125.226.115
74.125.226.116


Pinging google.com [74.125.226.116] with 32 bytes of data:
Reply from 74.125.226.116: bytes=32 time=4ms TTL=52
Reply from 74.125.226.116: bytes=32 time=2ms TTL=52

Ping statistics for 74.125.226.116:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 3ms
Server:
Address: 192.168.2.1

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=48ms TTL=49
Reply from 209.191.122.70: bytes=32 time=48ms TTL=49

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 48ms, Average = 48ms
Server:
Address: 192.168.2.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...c4 46 19 7e 79 04 ......Microsoft Virtual WiFi Miniport Adapter
13...c4 46 19 7e 79 04 ......DW1501 Wireless-N WLAN Half-Mini Card
11...f0 4d a2 41 0c 08 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
24...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.2 281
192.168.2.2 255.255.255.255 On-link 192.168.2.2 281
192.168.2.255 255.255.255.255 On-link 192.168.2.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::b913:eb92:96d2:da17/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/03/2011 00:36:59 AM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/03/2011 00:36:59 AM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (12/03/2011 00:34:21 AM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 16414. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/03/2011 00:34:18 AM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/03/2011 00:34:18 AM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 16414. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (12/02/2011 11:56:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/02/2011 11:56:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (12/02/2011 09:54:59 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/02/2011 09:54:59 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (12/02/2011 09:52:02 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.


System errors:
=============
Error: (12/03/2011 00:56:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:56:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:56:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:56:14 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:56:14 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:56:14 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:54:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:54:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:54:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/03/2011 00:54:12 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (12/03/2011 00:36:59 AM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (12/03/2011 00:36:59 AM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: Performance1637070000D04000000000000009030000

Error: (12/03/2011 00:34:21 AM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: 16414161E4000001C4000001D400000B8010000

Error: (12/03/2011 00:34:18 AM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (12/03/2011 00:34:18 AM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: 16414161E4000001C4000001D40000068010000

Error: (12/02/2011 11:56:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (12/02/2011 11:56:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: Performance1637070000743F00000000000009030000

Error: (12/02/2011 09:54:59 PM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (12/02/2011 09:54:59 PM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: Performance1637070000CC3E00000000000009030000

Error: (12/02/2011 09:52:02 PM) (Source: Microsoft-Windows-LoadPerf)(User: SYSTEM)SYSTEM
Description: WmiApRplWmiApRpl8F20300004D070000


=========================== Installed Programs ============================

Accelerometer (Version: 1.06.08.17)
Ad-Aware
Ad-Aware (Version: 8.3.0)
Adobe Flash Player 10 Plugin (Version: 10.2.152.32)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Reader 9.1.2 (Version: 9.1.2)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Advanced Audio FX Engine (Version: 1.12.05)
Akamai NetSession Interface
Amazon MP3 Downloader 1.0.10
AMD APP SDK Runtime (Version: 2.5.793.1)
AMD Catalyst Install Manager (Version: 3.0.851.0)
AMD Media Foundation Decoders (Version: 1.0.61025.2207)
Amnesia - The Dark Descent (Version: 1.0.0)
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 3.2.0.47)
Apple Software Update (Version: 2.1.2.120)
Application Profiles (Version: 2.0.4331.36041)
Banctec Service Agreement (Version: 2.0.0)
Belkin Setup and Router Monitor
Bonjour (Version: 2.0.3.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1025.2231.38573)
Catalyst Control Center Graphics Previews Common (Version: 2009.1118.1260.23275)
Catalyst Control Center Graphics Previews Common (Version: 2011.1025.2231.38573)
Catalyst Control Center InstallProxy (Version: 2009.1118.1260.23275)
Catalyst Control Center InstallProxy (Version: 2011.1025.2231.38573)
Catalyst Control Center Localization All (Version: 2009.1118.1260.23275)
Catalyst Control Center Localization All (Version: 2011.1025.2231.38573)
ccc-core-static (Version: 2009.1118.1260.23275)
ccc-utility64 (Version: 2009.1118.1260.23275)
ccc-utility64 (Version: 2011.1025.2231.38573)
CCC Help Chinese Standard (Version: 2009.1118.1259.23275)
CCC Help Chinese Traditional (Version: 2009.1118.1259.23275)
CCC Help Danish (Version: 2009.1118.1259.23275)
CCC Help Dutch (Version: 2009.1118.1259.23275)
CCC Help English (Version: 2009.1118.1259.23275)
CCC Help English (Version: 2011.1025.2230.38573)
CCC Help Finnish (Version: 2009.1118.1259.23275)
CCC Help French (Version: 2009.1118.1259.23275)
CCC Help German (Version: 2009.1118.1259.23275)
CCC Help Italian (Version: 2009.1118.1259.23275)
CCC Help Japanese (Version: 2009.1118.1259.23275)
CCC Help Korean (Version: 2009.1118.1259.23275)
CCC Help Norwegian (Version: 2009.1118.1259.23275)
CCC Help Portuguese (Version: 2009.1118.1259.23275)
CCC Help Russian (Version: 2009.1118.1259.23275)
CCC Help Spanish (Version: 2009.1118.1259.23275)
CCC Help Swedish (Version: 2009.1118.1259.23275)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
ComicRack v0.9.128 (Version: v0.9.128)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Cozi (Version: 1.0.4323.24051)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.48)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 14.0.2.0)
Dell Webcam Central (Version: 1.40.05)
DivX Setup (Version: 2.0.4.2)
DW WLAN Card Utility (Version: 5.60.48.18)
Fallout: New Vegas
Game Booster 3 (Version: 3.1)
Gargoyle
Google Talk Plugin (Version: 2.5.8.4958)
GoToAssist 8.0.0.514
Guitar Pro 5.2
Intel® Management Engine Components (Version: 6.0.0.1179)
iTunes (Version: 10.0.1.22)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 27 (Version: 6.0.270)
Java™ SE Development Kit 6 Update 27 (Version: 1.6.0.270)
Junk Mail filter update (Version: 14.0.8089.726)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LoJack Factory Installer (Version: 1.0.0)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Security Suite (Version: 4.4.0.12)
NVIDIA PhysX v8.10.13 (Version: 8.10.13)
OpenAL
Pathologic
Penumbra Episode 1 (Version: 1.1)
PowerDVD DX (Version: 8.3.6029)
PowerISO (Version: 4.7)
PuTTY 0.60 (Version: 0.60)
Quickset64 (Version: 9.6.18)
QuickTime (Version: 7.68.75.0)
Roxio Burn (Version: 1.01)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.0.1136)
swMSM (Version: 12.0.0.1)
Syberia 1 1.00
The Elder Scrolls V: Skyrim
The Longest Journey
The Void
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VLC media player 1.1.7 (Version: 1.1.7)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver
WinSCP 4.2.8 (Version: 4.2.8)
Xming 6.9.0.31 (Version: 6.9.0.31)

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 3956.52 MB
Available physical RAM: 3312.21 MB
Total Pagefile: 7911.19 MB
Available Pagefile: 7324.99 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.28 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:448.14 GB) (Free:350.89 GB) NTFS

========================= Users: ========================================

User accounts for \\KEITHNICHOLS-PC

Administrator Guest Keith Nichols


**** End of log ****

#7 knichols

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Posted 03 December 2011 - 01:48 AM

MBAM:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8287

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

12/3/2011 1:04:29 AM
mbam-log-2011-12-03 (01-04-29).txt

Scan type: Quick scan
Objects scanned: 170465
Time elapsed: 3 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 knichols

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Posted 03 December 2011 - 02:46 AM

GMER:
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-03 02:45:43
Windows 6.1.7600
Running: h6jhwzn5.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 1
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x8A 0x08 0x77 0x0A ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x00 0x9D 0x62 0x5C ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xC1 0x65 0x81 0xDF ...
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0xA7 0x2D 0x1D 0xAB ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 1
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x8A 0x08 0x77 0x0A ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@p0 C:\Program Files (x86)\DAEMON Tools Lite\
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@u0 0x00 0x00 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@h0 0
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC@hdf12 0x00 0x9D 0x62 0x5C ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@a0 0x20 0x01 0x00 0x00 ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001@hdf12 0xC1 0x65 0x81 0xDF ...
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\14919EA49A8F3B4AA3CF1058D9A64CEC\00000001\gdq0@hdf12 0xA7 0x2D 0x1D 0xAB ...

---- EOF - GMER 1.0.15 ----

#9 Broni

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Posted 03 December 2011 - 11:18 AM

You're not running any AV program.
Install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
Update, run full scan, report on any findings.

Then....

Re-run MiniToolbox.

Checkmark following boxes:
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
Click Go and post the result.

Restart computer.

Re-run MiniToolbox.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
Click Go and post the result.

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#10 knichols

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Posted 03 December 2011 - 03:43 PM

I actually have Norton, its just that my computer is in safe mode so its not running.

#11 Broni

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Posted 03 December 2011 - 04:26 PM

Is Firefox the only issue you're facing?
I don't see anything malicious there.

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#12 knichols

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Posted 03 December 2011 - 04:36 PM

Well my entire computer seems to be running much slower than usual and crashes randomly. It may not be malware but something in my computer has definitely been corrupted. I was running Norton scan and I got this error message and I had to shut my computer down:
"The instruction at 0x0000000077359760 referenced memory at 0x0000000077359760. The required data was not placed into memory because of an I/O error status of 0xc0000185." My explorer then stopped working and I had to restart my computer. Any idea what this could all be?

#13 Broni

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Posted 03 December 2011 - 04:40 PM

That message may be a sign of some infection but it looks like more advanced tools will be needed.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#14 knichols

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Posted 04 December 2011 - 03:39 AM

Hey, I posted a topic in the logs section. Thanks alot for all your help!

#15 Broni

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Posted 04 December 2011 - 11:46 AM

You're very welcome Posted Image

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