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Infected with possible rootkit &/or backdoor Trojan


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32 replies to this topic

#1 Imgran25

Imgran25

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Posted 02 December 2011 - 12:14 PM

I suspect more than one nasty is in my computer. Iíve been trying to figure out whatís going on since Oct. After I did an Avast update, I was unable to start Windows normally. I would just get the continual restart loop. I was able to start in safe mode by tapping F8 key.I ran Avast - nothing was foundthen ran Malwarebytes - nothing found.Tried to use restore - no restore points and cannot turn on in safe mode.Tried last know good configuration - back to continual restart.Back to safe mode & chose disable auto restart & got BSOD.with DRIVER_IROL_NOT_LESS_OR_EQUAL at top and*** STOP:0x000000D1 (0x804730E4, 0x000000FF, 0x00000000, 0xF4AAD3D9) under technical information.Went back to safe mode again and checked running programs. I was going to print out a list and discovered I couldnít print. Checked printers and none are installed. (should have both an HP and a Canon printer installed)I have had problems after HP updates have been done in the passed, so I tried to uninstall HP PSC All in one & HP Image Zone. It looked like it did, but after ďmust restart to finishĒ screen I was back to the continual restart loop. I could not remove hpcmpmgr or HP ha because ďInstaller could not be accessed.ĒBack to safe mode & tried to uninstall any other HP program thru add/remove, but wasnít able to.I downloaded newest MalwareBytes, but canít install it. I downloaded newest Avast, it looks like it installed, but I canít start it or turn any of the protections on.I discovered permissions arenít right, but if I try to change them I get a warning message. If I change them they revert back.I have not tried to go online with this computer since this all started. (Too chicken) so Idownloaded DDS to flashdrive & ran. No black box, but seemed to run. Saved dds.txt & attach.txt to flashdrive. Downloaded Gymer to flash drive and desktop. Couldnít extract from desktop, but did on flash drive. When I double click on file I get the Gymer window, but scan just starts running without asking if I want to run full scan. Click on cancel to stop scan. Then unchecked IAT/EAT, the only drive is c:\ and the show all box was not checked. Started scan and after it finished I saved to flash drive.I've printed the logs out from the flash drive, but I don't know exactly what I'm looking for. Did notice a few things that look suspicious, including red.clientapps, but didn't want to remove anything until I get more information. I have given up several times, but after a few days come back to it. 11/28, In wandering around my computer today, I discovered that my BSOD has changed a little. I still get the Driver_IROL_ etc message, but if in selective startup the Stop line now has 0xF0F843D9 for the last string. If in normal startup the last string is 0xF0F5E3D9. Played around a little and managed to get windows firewall turned on I think? Woní know until I try to restart again, but Iím brainfried so not now.12/2. Restarted computer, and guess Iíve made things worse. BSOD shows new end string on stop message now 0xF0F5E3D9. After which I shut down & did F8 restart again. Took me several attempts to get the computer to start & now BSOD shows 0xF0F613D9 as last string. F8 restart again. Started in safe mode without network to check firewall, but I get a message it canít be displayed because the associated service is not running. Do I want to start ICS service? If I click on yes, I get a message that windows canít start the firewall/ICS. Really not sure where to go from here. I suspect whatever this nasty is, it has set itself up to start soon enough to keep any of my protection from running. Iím pretty lost now, so hoping someone will be kind enough to tell me what to do next. Hopefully I have done the beginning steps correctly and am submitting my request the way you want it. Thanks in advance for any help. Imgran25.DDS (Ver_2011-08-26.01) - NTFSx86 NETWORKInternet Explorer: 8.0.6001.18702Run by Administrator at 20:09:09 on 2011-10-09Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.249 [GMT -4:00].FW: Sunbelt Personal Firewall *Enabled* .============== Running Processes ===============.C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXE.============== Pseudo HJT Report ===============.uStart Page = hxxp://www.emachines.com/uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.htmluSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.comuSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7uInternet Connection Wizard,ShellNext = hxxp://www.lavasoftnews.com/ms/display_main.php?tac=AlexaBHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dllBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dllBHO: {46CC9D9D-7B6E-4019-B898-CAC0389C2CED} - No FileBHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dllBHO: {5d24af87-5f89-4512-9db9-befba982369d} - c:\windows\system32\xxyayYQk.dllBHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No FileBHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dllBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dllTB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dllTB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No FileTB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dllTB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dllEB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dllEB: {32683183-48a0-441b-a342-7c2a440a9478} - No FileuRun: [ctfmon.exe] c:\windows\system32\ctfmon.exemRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /automRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /noguimRunOnce: [aswAhAScr.dll] "c:\program files\alwil software\avast5\aswregsvr.exe" "c:\program files\alwil software\avast5\AhAScr.dll"dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -tStartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\seagat~1.lnk - c:\documents and settings\administrator\application data\leadertech\powerregister\Seagate 2GH10FV6 Product Registration.exeIE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTMLIE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exeIE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exeIE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dllIE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dllIE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dllIE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dllIE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dllDPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cabDPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204DPF: {49232000-16E4-426C-A231-62846947304B}DPF: {FB298ECE-4D17-414A-A5E8-FABC938796B2} - hxxp://www.kohlerplus.com/_bin/AWSDrawingViewer.cabHandler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dllNotify: jkkKedDT - jkkKedDT.dllSSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dllSEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dllSEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dllSecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,LSA: Authentication Packages = msv1_0 c:\windows\system32\xxyayYQk.============= SERVICES / DRIVERS ===============.R1 SbFw;SbFw;c:\windows\system32\drivers\SbFw.sys [2008-7-30 269736]R3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2008-7-30 65576]S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-9-24 442200]S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-9-24 320856]S1 sbhips;Sunbelt HIPS Driver;c:\windows\system32\drivers\sbhips.sys [2008-6-21 66600]S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-9-24 20568]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2003-1-3 14336]S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]S4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]S4 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-9-24 44768]S4 SbPF.Launcher;SbPF.Launcher;c:\program files\sunbelt software\personal firewall\SbPFLnch.exe [2008-7-1 95528]S4 SPF4;Sunbelt Personal Firewall 4;c:\program files\sunbelt software\personal firewall\SbPFSvc.exe [2008-7-1 1357096]S4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592].=============== File Associations ===============.regfile=regedit.exe "%1" %*.=============== Created Last 30 ================.2011-09-24 23:18:39 442200 ----a-w- c:\windows\system32\drivers\aswSnx.sys2011-09-24 23:17:51 41184 ----a-w- c:\windows\avastSS.scr2011-09-24 23:16:52 -------- d-----w- c:\program files\AVAST Software2011-09-24 23:16:52 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software2011-09-24 21:52:29 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE2011-09-24 16:17:15 -------- d-----w- c:\documents and settings\administrator\application data\Windows Search2011-09-24 15:50:02 -------- d-sh--w- c:\documents and settings\administrator\IETldCache.==================== Find3M ====================.2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys.============= FINISH: 20:10:20.57 ===============

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#2 HelpBot

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Posted 07 December 2011 - 12:15 PM

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#3 Imgran25

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Posted 09 December 2011 - 06:20 PM

Today when I started computer I got a new BSOD which had

BAD_POOL_HEADER with Stop: 0x00000019 (0x00000020, 0xE1F2A348, 0xE1F2A390, 0x0C09601) after shutting down and restarting in safe mode I ran DDS & Gymer again saving them to a flashdrive and I am attaching the logs to this. (I hope)

I do have my original CD available.





.
DDS (Ver_2011-08-26.01) - NTFSx86 MINIMAL
Internet Explorer: 8.0.6001.18702
Run by Administrator at 10:26:03 on 2011-12-09
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.263 [GMT -5:00]
.
FW: Sunbelt Personal Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.emachines.com/
uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
uSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uInternet Connection Wizard,ShellNext = hxxp://www.lavasoftnews.com/ms/display_main.php?tac=Alexa
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {46CC9D9D-7B6E-4019-B898-CAC0389C2CED} - No File
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
BHO: {5d24af87-5f89-4512-9db9-befba982369d} - c:\windows\system32\xxyayYQk.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol toolbar\toolbar.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [YBrowser] c:\progra~1\yahoo!\browser\ybrwicon.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [uda8t1tv] c:\windows\system32\uda8t1tv.exe
mRun: [SunKistEM] c:\program files\digital media reader\shwiconem.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
mRunOnce: [aswAhAScr.dll] "c:\program files\alwil software\avast5\aswregsvr.exe" "c:\program files\alwil software\avast5\AhAScr.dll"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - c:\program files\aol toolbar\toolbar.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {49232000-16E4-426C-A231-62846947304B}
DPF: {FB298ECE-4D17-414A-A5E8-FABC938796B2} - hxxp://www.kohlerplus.com/_bin/AWSDrawingViewer.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: jkkKedDT - jkkKedDT.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,
LSA: Authentication Packages = msv1_0 c:\windows\system32\xxyayYQk
.
============= SERVICES / DRIVERS ===============
.
R1 SbFw;SbFw;c:\windows\system32\drivers\SbFw.sys [2008-7-30 269736]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-9-24 442200]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-9-24 320856]
S1 sbhips;Sunbelt HIPS Driver;c:\windows\system32\drivers\sbhips.sys [2008-6-21 66600]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-9-24 20568]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2008-7-30 65576]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2003-1-3 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
S4 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-9-24 44768]
S4 SbPF.Launcher;SbPF.Launcher;c:\program files\sunbelt software\personal firewall\SbPFLnch.exe [2008-7-1 95528]
S4 SPF4;Sunbelt Personal Firewall 4;c:\program files\sunbelt software\personal firewall\SbPFSvc.exe [2008-7-1 1357096]
S4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
.
=============== File Associations ===============
.
regfile=regedit.exe "%1" %*
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
.
============= FINISH: 10:27:39.64 ===============

Attached Files



#4 Blade81

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Posted 10 December 2011 - 05:13 AM

Hi


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 Imgran25

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Posted 10 December 2011 - 09:04 AM

Hi Blade81, Thanks for trying to help me. In case you didn't notice in my previous posts, I have not tried to connect to the internet since I discovered there was a problem. One of my concerns is that I do not seem to have any functioning AV or Firewall. Although I can boot in safe mode with networking, I am not sure I will actually be able to connect to internet. I have been using a MacBook with snow leopard for access. Then I have downloaded DDS & Gymer to flashdrive to run on my emachine. While reading thru the how to use ComboFix guide, I see it requests me to save it directly to my windows desktop. I wasn't sure whether to try connecting emachine to internet or to continue downloading to flashdrive and then running it from there. I'll hold off doing anything until I hear back from you. Imgran25

#6 Blade81

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Posted 10 December 2011 - 09:14 AM

Hi,

It's ok to plug in system to internet to run ComboFix.

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#7 Imgran25

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Posted 10 December 2011 - 06:29 PM

Hi Blade81, Took me a while,as I had to go away. I think I successfully ran ComboFix & also a new DDS which I'm attaching.

Attached Files



#8 Blade81

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Posted 11 December 2011 - 05:45 AM

Hi again,


Does the normal mode work now? If yes please do the following steps there.


Open notepad and copy/paste the text in the quotebox below into it:

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"68935640"=-
"BM6ba065dc"=-
DDS::
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe (let the tool to update itself if prompted).
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1 and separate 10.1.1 update for it) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.

Uninstall your current Adobe shockwave player and get the fresh one here if needed.

Uninstall vulnerable Flash versions by following instructions here. Fresh version can be obtained here.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 7 Update 1.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u1-windows-i586.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.


* Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is UNchecked and the option Scan unwanted applications is checkmarked.
  • Click Scan
  • Wait for the scan to finish.

Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.

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#9 Imgran25

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Posted 12 December 2011 - 06:27 PM

Hi Blade 81,
Haven't been able to get back to this computer until tonight. I still cannot start in normal mode, so I didn't continue with any of your last instructions. I can start in safe mode & can open Avast now. (I couldn't before) but I just get a warning box that I am unprotected-my Avast has been stopped. I did not click on the" try to fix" this option. I did check properties and noticed that before the Administrator account I have a "account unknown (S-1-5-32-547)". However if I go to User accounts the only ones that show up are Administrator & owner.
I'll wait to hear back from you before proceeding. Imgran25

#10 Blade81

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Posted 13 December 2011 - 01:05 AM

Hi,

Let's try something else before those steps in my previous post.

1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select skip and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)

Edited by Blade81, 13 December 2011 - 01:05 AM.

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#11 Imgran25

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Posted 13 December 2011 - 07:05 PM

Hi Blade 81,
I downloaded and ran TDSSKiller. It said no threats found. I noticed option to change parameter & checked it out. Under Objects the boxes for services & drives and boot sectors were checked. Under Additional Options the boxes for verify driver digital signatures and detect TDLFS file system were not checked. I did not make any changes, but did wonder if all boxes should have been checked. Hopefully I am attaching the log file you wanted. Gloria

Attached Files


Edited by Imgran25, 13 December 2011 - 07:06 PM.


#12 Blade81

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Posted 14 December 2011 - 12:41 AM

Looks ok. Next, try to do steps in post #8 in the mode you're currently running.

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#13 Imgran25

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Posted 14 December 2011 - 09:36 AM

Good morning Blade81.
I tried to do step one in post 8,I can open notepad, copy & past quotebox text, but am not able to save to my emachine. I was able to copy it on Macbook & save it on a flashdrive. (Actually ended up with 2 CFScript.txt's one with 4KB & one with 1KB?) I may just be loosing a little more sanity, so I'm taking a break and will try again later unless you tell me to try something else. Imgran25

#14 Blade81

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Posted 14 December 2011 - 11:39 AM

Hi,

I'm not sure why you couldn't save notepad contents but I've attached proper CFScript.txt into this post. You may use it.

Attached Files


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#15 Imgran25

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Posted 14 December 2011 - 07:00 PM

Blade81, I'm not sure what I was doing wrong this morning. Possibly just too much time at this BPcomputer.. anyway I managed to get it to save and will try to proceed to follow your instructions in post 8. I'm attaching the new log to this. Gloria

Attached Files


Edited by Imgran25, 14 December 2011 - 07:00 PM.





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