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limited or no internet connection


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21 replies to this topic

#1 KawaiiTea

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Posted 01 December 2011 - 09:23 PM

I've been having trouble with my computer for a couple of months now. I've gotten my computer fixed once but when I got my computer back, the internet worked but it was going really slow. I had avg installed as my anti virus at the time. After doimg a virus scan, I deleted the items that were quarantined and then after that, whenever I had an anti virus, it wouldn't load or said I didn't havve permission to open it.
For the past month, my internet browsing has been sometimes went fast and sometimes slow. I thought that it may be a virus or malware that was slowing it down so I used tds killer but it never got rid of anything. So then I used superanti spyware in safe mode and got rid of all the viruses and malware. But when I restarted my computer, there was a message saying "limited or no connectivity".
I tried to repair the connection but it says there's a problem renewing the ip address. I tried using command and putting ipconfig /renew but it says there's a problem with that too.
I tried other fixes from websites but known have worked. Some errors that I've gotten were "winsock error" and "error 10050: the socket encountered a dead network"
I have no internet connection so I can't download anything tp fix my computer.
Is there a way for my computer to be fixed?

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#2 Broni

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Posted 02 December 2011 - 01:26 AM

Welcome aboard Posted Image

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 KawaiiTea

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Posted 02 December 2011 - 06:30 PM

I'm not able to connect to the internet. I'm using my phone to write on this post ):

#4 Broni

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Posted 02 December 2011 - 09:01 PM

You'll need another working computer (family, friends...) to download the above file and USB flash drive to transfer the file to your computer.

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#5 KawaiiTea

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Posted 22 December 2011 - 04:27 PM

Sorry for the late reply. I am finally able to access another computer.

Farbar Service Scanner
Ran by Second Guest (administrator) on 22-12-2011 at 15:57:31
Microsoft Windows XP Home Edition Service Pack 3 (X86)
********************************************************

Internet Services:
=================
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.
Checking LEGACY_afd: Attention! Unable to open LEGACY_afd\0000 registry key. The key does not exist.


Connection Status:
=================
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
================
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


File Check:
==========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\afd.sys is missing.
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll
[2003-03-31 07:00] - [2008-04-14 04:42] - 0399360 ____A (Microsoft Corporation) 2589FE6015A316C0F5D5112B4DA7B509

C:\WINDOWS\system32\services.exe
[2003-03-31 07:00] - [2008-04-14 04:42] - 0108544 ____A (Microsoft Corporation) 0E776ED5F7CC9F94299E70461B7B8185


**** End of log ****

#6 Broni

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Posted 22 December 2011 - 09:56 PM

Cool :)

We have several issues there.

One question first...
Are you using Windows firewall, or the firewall comes from some other security program?
Are you behind a router?

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:
    :filefind
    afd.sys
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_afd /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#7 KawaiiTea

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Posted 22 December 2011 - 10:30 PM

I tried to enable windows firewall but i get an error. I am using a router.

========== filefind ==========

Searching for "afd.sys"
C:\WINDOWS\$hf_mig$\KB2509553\SP3QFE\afd.sys --a---- 138496 bytes [15:07 16/10/2008] [15:07 16/10/2008] 38D7B715504DA4741DF35E3594FE2099
C:\WINDOWS\$hf_mig$\KB951748\SP3QFE\afd.sys --a--c- 138496 bytes [11:48 20/06/2008] [11:48 20/06/2008] D6EE6014241D034E63C49A50CB2B442A
C:\WINDOWS\$hf_mig$\KB956803\SP3QFE\afd.sys --a--c- 138496 bytes [19:58 16/10/2009] [10:34 14/08/2008] 4D43E74F2A1239D53929B82600F1971C
C:\WINDOWS\$NtServicePackUninstall$\afd.sys -----c- 131968 bytes [23:52 18/09/2011] [12:00 31/03/2003] 51B1872B62D1C335BAC53313913C8D5B
C:\WINDOWS\ServicePackFiles\i386\afd.sys ------- 138112 bytes [00:00 19/09/2011] [04:49 14/04/2008] 322D0E36693D6E24A2398BEE62A268CD
C:\WINDOWS\system32\dllcache\afd.sys --a--c- 138112 bytes [12:00 31/03/2003] [04:49 14/04/2008] 322D0E36693D6E24A2398BEE62A268CD

Searching for "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_afd /s"
No files found.

-= EOF =-

#8 Broni

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Posted 22 December 2011 - 10:55 PM

1. Open Windows Explorer, navigate to C:\WINDOWS\ServicePackFiles\i386 folder, copy afd.sys file from there and paste it to C:\WINDOWS\system32\Drivers folder.

2. Please go to Start=>Run (alternatively use Windows key+R), type regedit and click OK.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root
Right-Click Root and select Permissions...
Under Security type while Everyone is selected put a check mark in the box under Allow next to Full Control.
Click Apply and OK.
Download XP.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
You'll find six files inside.
Double-click LEGACY_AFD.reg and confirm the prompt.
Please go back to the the Root key again while Everyone is selected remove check mark in the box under Allow next to Full Control and close the registry.
Restart computer.

3. Post new FSS log.

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#9 KawaiiTea

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Posted 23 December 2011 - 09:35 AM

Internet Services:
=================
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.


Connection Status:
=================
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
================
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
==============

System Restore Disabled Policy:
==============================


File Check:
==========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll
[2003-03-31 07:00] - [2008-04-14 04:42] - 0399360 ____A (Microsoft Corporation) 2589FE6015A316C0F5D5112B4DA7B509

C:\WINDOWS\system32\services.exe
[2003-03-31 07:00] - [2008-04-14 04:42] - 0108544 ____A (Microsoft Corporation) 0E776ED5F7CC9F94299E70461B7B8185


**** End of log ****

#10 Broni

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Posted 23 December 2011 - 12:45 PM

Looks better...

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Devices
  • List Users, Partitions and Memory size
Click Go and post the result.

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#11 KawaiiTea

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Posted 23 December 2011 - 04:09 PM

I am now able to get on the internet with my computer

MiniToolBox by Farbar
Ran by Second Guest (administrator) on 23-12-2011 at 15:59:41
Microsoft Windows XP Home Edition Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection 2 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : emachine-98e05c

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.pa.comcast.net.



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . : hsd1.pa.comcast.net.

Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking Controller

Physical Address. . . . . . . . . : 00-1D-72-BE-E4-1F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 98.237.109.226

Subnet Mask . . . . . . . . . . . : 255.255.248.0

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . : 98.237.104.1

DHCP Server . . . . . . . . . . . : 68.87.75.36

DNS Servers . . . . . . . . . . . : 75.75.76.76

75.75.75.75

?

?

?

Lease Obtained. . . . . . . . . . : Friday, December 23, 2011 3:59:29 PM

Lease Expires . . . . . . . . . . : Friday, December 23, 2011 4:59:29 PM



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 74.125.113.147, 74.125.113.99, 74.125.113.104, 74.125.113.106
74.125.113.105, 74.125.113.103



Pinging google.com [74.125.113.99] with 32 bytes of data:



Reply from 74.125.113.99: bytes=32 time=41ms TTL=51

Reply from 74.125.113.99: bytes=32 time=41ms TTL=51



Ping statistics for 74.125.113.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 41ms, Average = 41ms

Server: cdns02.comcast.net
Address: 75.75.76.76

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.2.43, 98.137.149.56, 98.139.180.149



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=102ms TTL=50

Reply from 72.30.2.43: bytes=32 time=98ms TTL=50



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 98ms, Maximum = 102ms, Average = 100ms

Server: cdns02.comcast.net
Address: 75.75.76.76

DNS request timed out.
timeout was 2 seconds.
Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 72 be e4 1f ...... NVIDIA nForce 10/100/1000 Mbps Networking Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 98.237.104.1 98.237.109.226 20
98.237.104.0 255.255.248.0 98.237.109.226 98.237.109.226 20
98.237.109.226 255.255.255.255 127.0.0.1 127.0.0.1 20
98.255.255.255 255.255.255.255 98.237.109.226 98.237.109.226 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 98.237.109.226 98.237.109.226 20
255.255.255.255 255.255.255.255 98.237.109.226 98.237.109.226 1
Default Gateway: 98.237.104.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/23/2011 09:04:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/23/2011 09:03:43 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x6605cc1a.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/22/2011 07:23:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (11/22/2011 07:23:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (11/22/2011 07:23:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (11/22/2011 07:23:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (11/22/2011 07:20:16 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (11/22/2011 05:36:18 PM) (Source: Application Hang) (User: )
Description: Hanging application sdsetup_revwire207.exe, version 1.0.0.58, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/20/2011 06:01:00 PM) (Source: ESENT) (User: )
Description: wuauclt (1420) An attempt to delete the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 5 (0x00000005): "Access is denied. ". The delete file operation will fail with error -1032 (0xfffffbf8).

Error: (11/19/2011 04:10:02 PM) (Source: MsiInstaller) (User: Second Guest)Second Guest
Description: Product: QuickTime -- Error 1500. Another installation is in progress. You must complete that installation before continuing this one.


System errors:
=============
Error: (12/23/2011 03:58:53 PM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error:
%%5

Error: (12/23/2011 03:58:53 PM) (Source: DCOM) (User: Second Guest)
Description: DCOM got error "%%5" attempting to start the service SeaPort with arguments "-Service"
in order to run the server:
{D6381B4A-D254-46EB-9018-A62E0F4BA6BA}

Error: (12/23/2011 03:58:52 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avgmfx86

Error: (12/23/2011 03:58:52 PM) (Source: Service Control Manager) (User: )
Description: The IPv6 Helper Service service hung on starting.

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service failed to start due to the following error:
%%5

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The iolo System Service service failed to start due to the following error:
%%3

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The Portable Media Serial Number service terminated with the following error:
%%126

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service failed to start due to the following error:
%%3

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error:
%%5

Error: (12/23/2011 03:58:51 PM) (Source: Service Control Manager) (User: )
Description: The Spyware Terminator Realtime Shield Service service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 894.42 MB
Available physical RAM: 377.09 MB
Total Pagefile: 2168.03 MB
Available Pagefile: 1743.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.45 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:139.04 GB) (Free:83.43 GB) NTFS
5 Drive g: () (Removable) (Total:0.12 GB) (Free:0.02 GB) FAT

========================= Users: ========================================

User accounts for \\EMACHINE-98E05C

Administrator breann Guest
HelpAssistant Mom Second Guest
SUPPORT_388945a0


**** End of log ****

#12 Broni

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Posted 23 December 2011 - 04:26 PM

Good news :)

Let's run couple more scans to make sure nothing is hiding...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#13 KawaiiTea

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Posted 23 December 2011 - 05:22 PM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
Trend Micro Internet Security Pro
McAfee Security Scan Plus
iolo technologies' System Shield
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 17
Java™ 6 Update 5
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (3.6.23) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgtray.exe
Common Files Authentium AntiVirus5 vsedsps.exe
Common Files Authentium AntiVirus5 vseamps.exe
``````````End of Log````````````





I am not able to use MalwareBytes; It started scanning for about 10 seconds then closed. I tried to open it again and it says I don't have permission to use it.
Also, I tried to use gmer but it closed after about 2 minutes of scanning. I opened it again and each time it would close after 2 minutes.

#14 Broni

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Posted 23 December 2011 - 05:49 PM

Please re-run MiniToolbox.

Checkmark following boxes:
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

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#15 KawaiiTea

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Posted 23 December 2011 - 06:03 PM

MiniToolBox by Farbar
Ran by Second Guest (administrator) on 23-12-2011 at 18:01:16
Microsoft Windows XP Home Edition Service Pack 3 (X86)

***************************************************************************

=========================== Installed Programs ============================

Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
ActiveX Download Control Trial Version
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 9 (Version: 9.0.0)
Advanced Registry Optimizer (Version: 6.0)
Agere Systems PCI-SV92EX Soft Modem
Apple Application Support (Version: 1.1.0)
Apple Software Update (Version: 2.1.1.116)
Ask Toolbar (Version: 1.9.1.0)
AVG 2012 (Version: 12.0.1809)
AVG 2012 (Version: 12.0.2085)
AVG 2012 (Version: 2012.0.1809)
AVSDK5 (Version: 5.2.4)
BlackBerry App World Browser Plugin (Version: 2.0.0)
BlackBerry Desktop Software 5.0.1 (Version: 5.0.1.28)
BlackBerryĆ Media Sync (Version: 2.0.28)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
CyberLink DVD Suite (Version: 6.0.2110)
CyberLink LabelPrint (Version: 2.0.3111)
CyberLink Power2Go (Version: 6.0.2115)
CyberLink PowerDVD (Version: 7.0.3409.a)
Diner Dash 5 - Boom! The Collector's Edition (Version: 2.2.0.95)
DivX Setup (Version: 2.5.0.8)
Dream Chronicles - The Book of Air Collector's Edition (Version: 2.2.0.95)
Drivers Install For Linksys Easylink Advisor (Version: 2.0.9)
eMachines Games (Version: 1.0.2.5)
eMachines Recovery Management (Version: 3.1.3005)
FrostWire 4.21.3 (Version: 4.21.3.0)
GoGear VIBE Device Manager (Version: 01.05)
Google Chrome (Version: 12.0.742.112)
Google Desktop (Version: 5.9.0911.03589)
Google Earth Plug-in (Version: 6.0.3.2197)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.57)
Hotel Dash - Suite Success (Version: 2.2.0.87)
iolo technologies' System Shield (Version: 4.2.2)
Java™ 6 Update 17 (Version: 6.0.170)
Java™ 6 Update 5 (Version: 1.6.0.50)
Jojo's Fashion Show World Tour (Version: 2.2.0.87)
Jojo's Fashion Show World Tour (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8117.416)
kikin plugin 2.9 (Version: 2.9)
Linksys EasyLink Advisor 1.6 (0032)
Mabinogi
Master Wu And The Glory Of The Ten Powers (Version: 2.2.0.95)
McAfee Security Scan Plus (Version: 2.0.181.2)
Media Converter for Philips (Version: 2.5.2.191)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Default Manager (Version: 2.1.54.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSN Toolbar (Version: 4.0.0396.0)
MSN Toolbar Platform (Version: 4.0.0379.0)
MSVCRT (Version: 14.0.1468.721)
NVIDIA Drivers
Pando Media Booster (Version: 2.3.5.9)
QuickTime (Version: 7.65.17.80)
Realtek High Definition Audio Driver (Version: 5.10.0.5628)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.550.0)
Segoe UI (Version: 14.0.4327.805)
Soap Opera Dash (Version: 2.2.0.97)
Times Reader (Version: 2.054)
Trend Micro Internet Security Pro (Version: 17.1)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Veoh Web Player (Version: 1.1.2.0000)
Verizon Wireless Software Upgrade Assistant - SAMSUNG (TL-PC) (Version: 1.11.0501)
ViiKii Desktop Plug-in (Version: 0.4)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
WebFldrs XP (Version: 9.50.7523)
WildTangent Games App (eMachines Games) (Version: 4.0.5.14)
WildTangent Games App (Version: 4.0.5.12)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live OneCare safety scanner
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 1)
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 894.42 MB
Available physical RAM: 345.86 MB
Total Pagefile: 2168.03 MB
Available Pagefile: 1733.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1981.45 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:139.04 GB) (Free:83.43 GB) NTFS
5 Drive g: () (Removable) (Total:0.12 GB) (Free:0.02 GB) FAT



**** End of log ****




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