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Redirect, System Fix, Privacy Protection Virus


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51 replies to this topic

#1 Miked1978

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Posted 01 December 2011 - 04:34 PM

I posted in the "Am I infected? What do I do?" forum and was told to come here. I was told to do steps 6-9 of the Preparation Guide but am having trouble downloading the defrogger. It will let me download it but it will hide it to where I can't get to it. I've gone in the control panel to make sure I am enabled to see hidden files. Can anyone please help? Below is what I posted in the other forum:

I've been trying to kill this virus and I thought I finally got rid of it. It all started a few days ago I noticed i would get redirected to a different website everytime i searched for something. Then i got the privacy protection pop ups and the Vista 2012 Antivirus pop ups that tried to scan my PC.

Well after reading about it on the internet and then finding this lovely website I downloaded aswMBR, fixTDSS and Malwarebytes Anti-Malware which i thought got rid of the virus. I no longer get the popups or the redirects but now when I try to re-enable my virus protection (AVG) and Windows Firewall it will not let me. I also tried to download Microsoft Security Essentials but when I download it and go to the .exe I get an error saying it's not a valid Win32 application.

Also when i tried to view my System Info to try and determine if I had a 32 or 64 bit operating system there is nothing there. It just says Windows Management Files may be moved or missing.

Can anyone please help?

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#2 Miked1978

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Posted 01 December 2011 - 05:56 PM

***Update***

I was able to get the defrogger downloaded by saving it to a thumbdrive from another computer. I got it to work. I am attaching the 2 DDS logs from step 7 of the guide however when i run GMER (step 8) i get an error saying it stopped working. It runs for about a minute and stops. Not sure what to do now.

Attached Files



#3 gringo_pr

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Posted 03 December 2011 - 11:57 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Miked1978

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Posted 04 December 2011 - 03:18 PM

Thanks for the reply.

When i download items from the net it will not let me see them however i also have a laptop that isn't infected so i downloaded it on a thumbdrive and was able to transfer it to my PC. It ran for a few minutes but then I got an error from Microsoft Windows: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I'm leaving the combofix window still open in case it ignores the error but it does look like it has stopped.

#5 gringo_pr

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Posted 04 December 2011 - 03:56 PM

Hello

If it has not moved then stop it and try this

I want you to run this tool for me next.

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 Miked1978

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Posted 04 December 2011 - 04:20 PM

Attached is the log. The scan didn't come up with any threats.

Attached Files



#7 gringo_pr

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Posted 04 December 2011 - 05:36 PM

Hello

This is the tool I would like you to try and run next.

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Miked1978

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Posted 04 December 2011 - 06:15 PM

Attached is the log. It highlighted the "Service .tdx \* **LOCKED** 123" entry. Should i click the FixMBR button?

Attached Files



#9 gringo_pr

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Posted 04 December 2011 - 08:31 PM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 Miked1978

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Posted 05 December 2011 - 08:08 AM

I was able to run combofix in safemode and when it rebooted the computer I went back into safemode but nothing happened. Is that what is was supposed to do?

I guess we are making progress because earlier I couldn't run combofix. Before it rebooted a window came up from combofix and said the computer was infect by a rootkit virus.

#11 gringo_pr

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Posted 05 December 2011 - 02:36 PM

Hello

I would ike to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\ComboFix.txt
  • click ok

copy and paste the report into this topic for me to review

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 Miked1978

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Posted 05 December 2011 - 06:24 PM

I'm sorry I don't quite understand. When I paste that in the Run window I get the message "Windows can't find C:\ComboFix.txt. Make sure you typed the name correctly and please try again.

There is a ComboFic folder on the c:\ but no such text file. Maybe Combofix didn't "finish" when i rebooted in safe mode?

#13 gringo_pr

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Posted 06 December 2011 - 02:26 AM

Lets run it once more


gringo
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#14 Miked1978

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Posted 06 December 2011 - 06:07 PM

Ok i got it to work. Attached is the file.

Attached Files



#15 gringo_pr

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Posted 06 December 2011 - 10:07 PM

Greetings

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

KillAll::

AtJob::

File::
c:\windows\system32\58A5T.com_
c:\windows\system32\58A5T.com

Folder::
c:\programdata\qecyfjgilkfu
c:\users\Michael\AppData\Roaming\DC1ED
c:\users\Michael\AppData\Roaming\ED6E3

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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