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Goggle Redirects, TDSS, PING.EXE?


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16 replies to this topic

#1 daydreamer2k

daydreamer2k

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Posted 01 December 2011 - 03:29 PM

Hello,

A few days ago Privacy.exe downloaded its self onto my laptop, with the fake antivirus screen + loads of pop ups saying my system was infected. I managed to clear that up & get control of the laptop again, and re-installed Norton (which had expired the day before & I hadn't got around to re-installing! Argh!). I thought this had fixed the problem, but then I noticed that google was re-directing me to random websites, such as A-Z search & some of which look exactly like ebay/facebook (but were obviously not as that wasn't the page I was trying to get to & the address was different), I also noticed a very high CPU usage, coming from 'PING.EXE', Norton keeps notifying me of this high useage, but cannot do anything about it as it is considered 'safe'. The laptop also keeps randomly crashing & getting the 'A problem has been detected & windows has been shut down to protect your computer' blue screen before restarting. I have run Norton several times, and it picks up nothing.

I turned to google & found alot of people were having this problem & downloaded TDSSKiller & Malwarebytes, as had been reccomended to others, both of these programmes found issues & trojans & quarantined / deleted them all, but they failed to get this 'PING.EXE', and failed to resolve any of the issues I'm having. I am out of ideas, I have no idea what else to try! So any help would be very much appriciated!

I tried to create a DDS log, but when I click run the error 'Not a valid win32 application' pops up. So not sure what to do about this?

Have attached the ark file from GMER, I had to run this in safe mode, as it kept crashing & going to blue screen when I tried to run it normally, so I hope this doesn't affect anything. Attached File  ark.txt   1.99KB   0 downloads

Thanks alot for your time / help!
Stephanie.

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#2 HelpBot

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Posted 06 December 2011 - 03:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/430271 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 daydreamer2k

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Posted 07 December 2011 - 06:19 AM

Got the DDS to work this time, here is the new log, will post the GMER one in the next reply, as it's still not completing the scan before my computer crashes.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_29
Run by Steph at 11:14:08 on 2011-12-07
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2038.331 [GMT 0:00]
.
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\MySQL\MySQL Server 7.0\bin\mysqld.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\Windows\system32\NLSSRV32.EXE
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Windows\System32\wpcumi.exe
C:\Windows\V0230Mon.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\System32\mobsync.exe
C:\Windows\System32\ping.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
mDefault_Page_URL = hxxp://www.yahoo.com
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\19.2.0.10\ips\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers runtime\YontooIEClient_2.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - No File
TB: {66BD2442-241B-44CD-8C7A-B51037053CDB} - No File
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [V0230Mon.exe] c:\windows\V0230Mon.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\users\steph\appdata\roaming\micros~1\windows\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\widgets\YahooWidgets.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
LSP: mswsock.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: Interfaces\{D83D5627-FB49-437C-B3E7-C61C85550B27} : DhcpNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SSODL: IconPackager Repair - {1799460C-0BC8-4865-B9DF-4A36CD703FF0} - c:\program files\stardock\object desktop\iconpackager\iprepair.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\steph\appdata\roaming\mozilla\firefox\profiles\m0g3cm2v.steph\
FF - prefs.js: network.proxy.type - 0
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\np_IEGetPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: c:\program files\tabletplugins\npwacom.dll
FF - plugin: c:\users\steph\appdata\roaming\facebook\npfbplugin_1_0_3.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1302000.00a\symds.sys [2011-11-30 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1302000.00a\symefa.sys [2011-11-30 897656]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\bashdefs\20111123.001\BHDrvx86.sys [2011-11-23 819320]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys [2011-11-30 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\ipsdefs\20111203.001\IDSvix86.sys [2011-12-6 368248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys [2011-11-30 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1302000.00a\symtdiv.sys [2011-11-30 344184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-12-1 366152]
R2 MSSQL$VAIO_VEDB;SQL Server (VAIO_VEDB);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29262680]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.2.0.10\ccsvchst.exe [2011-11-30 138760]
R2 NitroDriverReadSpool;NitroPDFDriverCreatorReadSpool;c:\program files\nitro pdf\professional\NitroPDFDriverService.exe [2011-3-21 196928]
R2 nlsX86cc;NLS Service;c:\windows\system32\NLSSRV32.EXE [2011-3-21 68928]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-1-3 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-10 106104]
R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2011-9-4 73216]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-1 22216]
R3 R5U870FLx86;R5U870 UVC Lower Filter ;c:\windows\system32\drivers\R5U870FLx86.sys [2007-5-3 73472]
R3 R5U870FUx86;R5U870 UVC Upper Filter ;c:\windows\system32\drivers\R5U870FUx86.sys [2007-5-3 43904]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2007-5-3 31104]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2007-5-3 807424]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-6-23 136176]
S3 ew_usbenumfilter;huawei_CompositeFilter;c:\windows\system32\drivers\ew_usbenumfilter.sys [2011-9-4 11136]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys [2011-9-4 235392]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-6-23 136176]
S3 ICScsiSV;Image Converter SCSI Service;c:\program files\sony\image converter 3\ICScsiSV.exe [2007-9-18 75952]
S3 IcVzMonLauncher;IcVzMonLauncher;c:\program files\sony\image converter 3\IcVzMonLauncher.exe [2007-9-18 67760]
S3 V0230Vfx;V0230Vfx;c:\windows\system32\drivers\V0230Vfx.sys [2010-2-24 6272]
S3 V0230VID;Live! Cam Video IM Pro;c:\windows\system32\drivers\V0230VID.sys [2010-2-24 509760]
S3 VAIOMediaPlatform-UCLS-AppServer;VAIO Media Content Collection;c:\program files\sony\vaio media integrated server\UCLS.exe [2007-9-18 745472]
S3 VAIOMediaPlatform-UCLS-HTTP;VAIO Media Content Collection (HTTP);c:\program files\sony\vaio media integrated server\platform\SV_Httpd.exe [2007-9-18 397312]
S3 VAIOMediaPlatform-UCLS-UPnP;VAIO Media Content Collection (UPnP);c:\program files\sony\vaio media integrated server\platform\UPnPFramework.exe [2007-9-18 1089536]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-9-23 16168]
S4 TabletServiceWacom;TabletServiceWacom;c:\windows\system32\Wacom_Tablet.exe [2009-10-15 4463400]
.
=============== Created Last 30 ================
.
2011-12-01 18:14:18 100864 ----a-w- C:\fgloypoc.sys
2011-12-01 17:36:10 388096 ----a-r- c:\users\steph\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-12-01 17:36:10 -------- d-----w- c:\program files\Trend Micro
2011-12-01 11:50:03 -------- d-----w- c:\users\steph\appdata\roaming\Malwarebytes
2011-12-01 11:49:30 -------- d-----w- c:\programdata\Malwarebytes
2011-12-01 11:49:27 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-01 11:49:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-30 14:04:29 344184 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symtdiv.sys
2011-11-30 14:04:28 314488 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symnets.sys
2011-11-30 14:04:24 897656 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symefa.sys
2011-11-30 14:04:24 340088 ----a-r- c:\windows\system32\drivers\nis\1302000.00a\symds.sys
2011-11-30 14:04:23 31864 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtspx.sys
2011-11-30 14:04:22 566904 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtsp.sys
2011-11-30 14:04:20 149624 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys
2011-11-30 14:04:19 132744 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys
2011-11-30 14:01:41 -------- d-----w- c:\windows\system32\drivers\nis\1302000.00A
2011-11-29 15:07:20 -------- d-----w- c:\program files\GridinSoft Trojan Killer
.
==================== Find3M ====================
.
2011-11-30 13:26:50 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-11-14 14:33:01 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-03 05:06:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
.
============= FINISH: 11:16:30.21 ===============

Attached Files



#4 daydreamer2k

daydreamer2k
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Posted 07 December 2011 - 07:50 AM

Here is the GMER log also.
Oh, and also, I do not have the original Windows CD.

Thanks for your help, Stephanie.

Attached Files

  • Attached File  ark.txt   2.13KB   3 downloads

Edited by daydreamer2k, 07 December 2011 - 07:52 AM.


#5 HelpBot

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Posted 11 December 2011 - 03:35 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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#6 Orange Blossom

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Posted 11 December 2011 - 04:44 PM

Topic reopened at member's request.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 ratman

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Posted 11 December 2011 - 05:42 PM

Hello daydreamer2k,

Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:

  • Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
  • Please do not do anything or perform other steps unless I have asked you to do so.
  • Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.

====================================================================================

My name is ratman and and I will be helping you with your computer problems.

Please take note:
  • If you have since resolved the original problem you were having, I would appreciate you letting me know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and I will guide you.
  • Please tell me if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps I have recommended please try one more time and if unsuccessful alert us of such and I will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.


I need to see some up to date information about what is happening in your machine. Please perform the following scan again:
  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


I also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log




In your next reply, please copy/paste the contents of the following:
  • DDS.txt
  • Attach.txt
  • GMER.Log

Edited by ratman, 11 December 2011 - 05:55 PM.

regards, ratman

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#8 daydreamer2k

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Posted 13 December 2011 - 06:09 AM

Hello,

Thanks for the reply! I do not have the Windows CD & I posted a preious GMER log, I had alot of trouble getting it it run all the way through last time, even in safe mode, I've tried to do another but it keeps crashing the computer half way through the scan, so is it possible to use the previous GMER log I posted? If not, I shall keep trying.

In my first posted I've listed the main problems & the steps I'd taken so far, since then I've taken no additional steps.

Thanks again for your help, Stephanie.

DDS----------
.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_29
Run by Steph at 10:52:23 on 2011-12-13
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2038.863 [GMT 0:00]
.
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\MySQL\MySQL Server 7.0\bin\mysqld.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\Windows\system32\NLSSRV32.EXE
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Service Utility\VAIO-SU.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Windows\System32\wpcumi.exe
C:\Windows\V0230Mon.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Windows\system32\wbem\WmiApSrv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
mDefault_Page_URL = hxxp://www.yahoo.com
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\19.2.0.10\ips\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers runtime\YontooIEClient_2.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\19.2.0.10\coIEPlg.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - No File
TB: {66BD2442-241B-44CD-8C7A-B51037053CDB} - No File
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [V0230Mon.exe] c:\windows\V0230Mon.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\users\steph\appdata\roaming\micros~1\windows\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\widgets\YahooWidgets.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~2.lnk - c:\program files\adobe\reader 8.0\reader\AdobeCollabSync.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
LSP: mswsock.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{D83D5627-FB49-437C-B3E7-C61C85550B27} : DhcpNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SSODL: IconPackager Repair - {1799460C-0BC8-4865-B9DF-4A36CD703FF0} - c:\program files\stardock\object desktop\iconpackager\iprepair.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\steph\appdata\roaming\mozilla\firefox\profiles\m0g3cm2v.steph\
FF - prefs.js: network.proxy.type - 0
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\np_IEGetPlugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: c:\program files\tabletplugins\npwacom.dll
FF - plugin: c:\users\steph\appdata\roaming\facebook\npfbplugin_1_0_3.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1302000.00a\symds.sys [2011-11-30 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1302000.00a\symefa.sys [2011-11-30 897656]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\bashdefs\20111123.001\BHDrvx86.sys [2011-11-23 819320]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys [2011-11-30 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.0.28\definitions\ipsdefs\20111209.002\IDSvix86.sys [2011-12-11 368248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys [2011-11-30 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1302000.00a\symtdiv.sys [2011-11-30 344184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-12-1 366152]
R2 MSSQL$VAIO_VEDB;SQL Server (VAIO_VEDB);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29262680]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.2.0.10\ccsvchst.exe [2011-11-30 138760]
R2 NitroDriverReadSpool;NitroPDFDriverCreatorReadSpool;c:\program files\nitro pdf\professional\NitroPDFDriverService.exe [2011-3-21 196928]
R2 nlsX86cc;NLS Service;c:\windows\system32\NLSSRV32.EXE [2011-3-21 68928]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-1-3 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-10 106104]
R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2011-9-4 73216]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-12-1 22216]
R3 R5U870FLx86;R5U870 UVC Lower Filter ;c:\windows\system32\drivers\R5U870FLx86.sys [2007-5-3 73472]
R3 R5U870FUx86;R5U870 UVC Upper Filter ;c:\windows\system32\drivers\R5U870FUx86.sys [2007-5-3 43904]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2007-5-3 31104]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2007-5-3 807424]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-6-23 136176]
S3 ew_usbenumfilter;huawei_CompositeFilter;c:\windows\system32\drivers\ew_usbenumfilter.sys [2011-9-4 11136]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys [2011-9-4 235392]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-6-23 136176]
S3 ICScsiSV;Image Converter SCSI Service;c:\program files\sony\image converter 3\ICScsiSV.exe [2007-9-18 75952]
S3 IcVzMonLauncher;IcVzMonLauncher;c:\program files\sony\image converter 3\IcVzMonLauncher.exe [2007-9-18 67760]
S3 V0230Vfx;V0230Vfx;c:\windows\system32\drivers\V0230Vfx.sys [2010-2-24 6272]
S3 V0230VID;Live! Cam Video IM Pro;c:\windows\system32\drivers\V0230VID.sys [2010-2-24 509760]
S3 VAIOMediaPlatform-UCLS-AppServer;VAIO Media Content Collection;c:\program files\sony\vaio media integrated server\UCLS.exe [2007-9-18 745472]
S3 VAIOMediaPlatform-UCLS-HTTP;VAIO Media Content Collection (HTTP);c:\program files\sony\vaio media integrated server\platform\SV_Httpd.exe [2007-9-18 397312]
S3 VAIOMediaPlatform-UCLS-UPnP;VAIO Media Content Collection (UPnP);c:\program files\sony\vaio media integrated server\platform\UPnPFramework.exe [2007-9-18 1089536]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-9-23 16168]
S4 TabletServiceWacom;TabletServiceWacom;c:\windows\system32\Wacom_Tablet.exe [2009-10-15 4463400]
.
=============== Created Last 30 ================
.
2011-12-01 18:14:18 100864 ----a-w- C:\fgloypoc.sys
2011-12-01 17:36:10 388096 ----a-r- c:\users\steph\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-12-01 17:36:10 -------- d-----w- c:\program files\Trend Micro
2011-12-01 11:50:03 -------- d-----w- c:\users\steph\appdata\roaming\Malwarebytes
2011-12-01 11:49:30 -------- d-----w- c:\programdata\Malwarebytes
2011-12-01 11:49:27 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-01 11:49:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-11-30 14:04:29 344184 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symtdiv.sys
2011-11-30 14:04:28 314488 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symnets.sys
2011-11-30 14:04:24 897656 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\symefa.sys
2011-11-30 14:04:24 340088 ----a-r- c:\windows\system32\drivers\nis\1302000.00a\symds.sys
2011-11-30 14:04:23 31864 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtspx.sys
2011-11-30 14:04:22 566904 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\srtsp.sys
2011-11-30 14:04:20 149624 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ironx86.sys
2011-11-30 14:04:19 132744 ----a-w- c:\windows\system32\drivers\nis\1302000.00a\ccsetx86.sys
2011-11-30 14:01:41 -------- d-----w- c:\windows\system32\drivers\nis\1302000.00A
2011-11-29 15:07:20 -------- d-----w- c:\program files\GridinSoft Trojan Killer
.
==================== Find3M ====================
.
2011-11-30 13:26:50 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-11-14 14:33:01 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-03 05:06:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
.
============= FINISH: 10:55:40.57 ===============

Attached Files



#9 ratman

ratman

    Bleepin' gnawing at it!


  • Malware Response Team
  • 1,799 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:11:11 PM

Posted 14 December 2011 - 05:36 AM

Hello daydreamer2k,

Backdoor Warning

One or more of the identified infections (ZeroAccess) is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.

===================================================================================



Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop.
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

In your next reply, please copy/paste the contents of the following:
  • C:\Combofix.txt


How is your machine running now?
regards, ratman

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#10 daydreamer2k

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Posted 15 December 2011 - 04:07 AM

Hello,
Thanks so much for your reply & help. I really appreciate the advice & I think to be on the safe side, as I do banking .etc online, I will just re-format it instead. We've got a 2nd computer, that we know is fine, so I've changed all passwords on there, as advised.
As far as backing up is concerned, as I have alot of uni work on there, if I backup to an external hard drive & then put it all back once re-formatted, is there any chance this could re-infect the laptop again? This has happened before, so just want to double check, save wasting time.

Thanks again for the help, Stephanie.

#11 ratman

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Posted 15 December 2011 - 05:43 AM

Hi Stephanie,

Backing up and re-installing data {text files, image files etc) should be fine. Do not backup .exe, .scr .com files.

We can still clean this machine from malware if you wish.

Please let me know how you want to proceed.
regards, ratman

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#12 daydreamer2k

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Posted 15 December 2011 - 05:58 AM

Hi again,
Would .com files include those in favourites? I was going to export & re-install them to Firefox afterwards.
Would it still need cleaning of malware after being re-formatted?

Thanks, Stephanie.

#13 ratman

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Posted 15 December 2011 - 08:10 PM

Hi,

Would .com files include those in favourites? I was going to export & re-install them to Firefox afterwards.

I would not copy such from an infected machine as we could not be sure they would not direct you to sites containing malware. Also, do not save any Firefox or Internet Explorer add-ons!

Would it still need cleaning of malware after being re-formatted?

No, after a complete re-format your machine will be free of all malware.

We can still clean your machine of malware if you wish.
regards, ratman

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#14 ratman

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Posted 19 December 2011 - 05:59 AM

Hello daydreamer2k,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.
regards, ratman

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#15 daydreamer2k

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Posted 19 December 2011 - 06:10 AM

Hello,
Sorry for the delayed reply, the laptop has now been completly reformatted & is fine :)
Thanks so much for your help & advice, really appreciate you taking the time to help!
Thanks again, Stephanie.




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