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Shutting down get error message program failure to close


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#1 D3Badger

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Posted 01 December 2011 - 12:36 PM

When shutting down laptop, get Program Failure to Close windows. When I hit end process, it does shut down. I looked up some of the various ones I get (not same every time) and they appear to be part of system32 driver strings - I searched on 2 of them and they were in one of the blogs. 4e8 and 8d8 were 2 of the recent "programs that failed to close. Happens most every time I shut down. Any suggestions?

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#2 Allan

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Posted 01 December 2011 - 12:49 PM

Let's find out which specific programs are the problem

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.


#3 Eyesee

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Posted 01 December 2011 - 01:09 PM

4e8 and 8d8 almost smack of a virus to me.

What Antivirus/antimalware programs do you have and when was the last time you checked the system?
In the beginning there was the command line.

#4 D3Badger

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Posted 01 December 2011 - 03:25 PM

Use both Malwarebytes and Spybot and have been checking several times a week. No issues found.




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