Hello, I am uncertain you ran them in the proper order.
It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
Please follow our Removal Guide here (Uninstall Guide)
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions
After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs
tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.