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Google Redirect Virus? Trojan? More?


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4 replies to this topic

#1 techhatesme

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Posted 01 December 2011 - 07:31 AM

I'm pretty sure (99.9%) I have some kind of virus going on. I have run antispyware/antimalware/antirootkit (basically anything I could find that was free and safe) and some of the programs found problems and fixed them. But it didn't seem to fix the bigger problem.

My computer: Presario V5000 running Windows XP

Issues:
1. It turned off my firewall. I turned it back on, but now it's say my security center was turned off/disabled (can't change anything), so I'm not really sure it's on, even tho it says it is.
2. I kept getting error reports saying TCP/IP ping command needed to close. Then gave me the option of sending a report or not.
3. I kept hearing random dings like I'd hit a wrong key, but didn't.
4. New, I cannot connect to the internet. It says 'acquiring network address' but never does. If I try to load a browser window, it says 'server not found'.
5. AVG keeps popping up saying I have a trojan horse, but won't/can't fix it because it's attached to some important file. However, when I click the details, it says it's whatever antimalware program I was running.
6. If I searched something 'antimalware' in google and clicked a link, it would redirect me to another site, sometimes an antivirus site. Other times a new tab would randomly open by itself and it would be some random site.

Sorry, that's a lot of issues. I have no idea what to do next and am freaking out a little bit. I have turned off my connection to the internet (not sure that helps, but makes me feel better). I was going to run the programs you ask and display the logs, but cannot connect to the internet now. I think I made the virus angry. Any help would GREATLY appreciated.

Possibly Stupid Questions:
1. I used a thumb drive to download some antimalware from my work computer to use on my home computer (the one with issues). Is it now infected? Do I need to get a new one? I will, just in case, but a little afraid of using the possibly infected one now.

2. I plugged in my Ipod, not knowing I had a virus. Is it infected now?

Thank you in advance for any help you can give.

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#2 Broni

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Posted 02 December 2011 - 01:36 AM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 techhatesme

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Posted 02 December 2011 - 11:50 PM

I have started a new topic in the Malware Removal forum with the logs. Thanks again!

#4 Broni

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Posted 02 December 2011 - 11:52 PM

Cool :)

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#5 Orange Blossom

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Posted 03 December 2011 - 01:46 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic430478.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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