Posted 04 November 2004 - 02:34 PM
Hello! I am trying to help an unfortunate nieghbor get his computer functional. You guys helped me so much that I spoke radiantly about the professionalism and quality of help one can get on this website to some friends, and thus began a long journey to eradicate viruses, trojan horses and spyware from this guy's PC, and to load some programs to keep him from getting re-infected. You folks have helped him gain control back on his PC, which is almost beginning to work normally. He and I are very thankful for the help so far!
The latest news is that Win XP SP2 is not loading. It gets partially through the process and announces "access is denied". Then it has you click a box to back out all the changes it made over the past half hour.
Do you have any suggestions as to what might be going on? It's frustrating. My latest attempt was to download the SP2 image to disk and to invoke it locally. It then unpacked the downloaded update and unpacked it into a directory. Then it started the update process, which aborted after a half hour! Is there some security settings that might be tightened down that I can look for?
Another question for the gurus: What executable file in the SP2 directory would I double-click on in order to restart the update more quickly? What filename do I look for?