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Is some malware causing my problem


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#1 healer

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Posted 30 November 2011 - 11:34 PM

I have a test computer that has two hard disks. One of them has multiple partitions where each partition has one Windows Operating system except two of them which have data and images. There are Windows 7, Windows Vista, Windows 2008 and Windows 2003. The other hard disk has one partition one operating system which is Windows 7.

The have been working fine. All of a sudden the other day I found a Windows 7 system ran out of disk space. Windows Explorer showed that all partitions from between 20GB and 90GB shrunk to 500MB except one partition where the Windows 2003 resides. One Windows 7 system even showed itself and the data and image partitions have zero free space left.

On the disk management, the top part shows exactly the same data of the Windows Explorer which is wrong but the bottom part show the correct values. Using the diskpart of the install disk and the Windows PowerSheel, both show correct values throughout.

On one Windows 7 system alone, there are following additional problems. It proves that it is not GUI or reporting problem. There is something more pernicious in the background.
-The "sfc /scannow" wouldn't run with an error message saying "Windows Resource Protection could not perform the requested operation."
-The security center reports the Windows Update is not turned on though it is set to automatically download and install.
-The Microsoft Security Essentials wouldn't start.
-I can't install any new application but I could remove. It reports no space left.
-I can't do a backup as the system thinks I don't have enough space at the target destination.

I did a 10-hour virus scan yesterday with Malwarebytes' Anti-Malwarez, and it found two infected objects which are PUM.Hijack.StartMenu and they have since been removed. However the problems remain.

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#2 healer

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Posted 02 December 2011 - 08:00 PM

I further found I can't start safe mode or disable any startup items or disable any service from MSConfig.

In addition to Malwarebytes' Anti-Malware, I have run Spybot - Search & Destroy and Advanced SystemCare 4 as well as Dr Web CureIt but problem remains.

#3 boopme

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Posted 05 December 2011 - 10:31 PM

Looks like a more serious infection that will require special treatment.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Include the GMER log you posted earlier.
Let me know if that went well.
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#4 Orange Blossom

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Posted 06 December 2011 - 04:54 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic430981.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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