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mbam-setup.exe - access is denied - system restore virus


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35 replies to this topic

#1 detredwings

detredwings

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Posted 30 November 2011 - 10:50 PM

hi,
long time browser, 1st time poster. my inlaw's computer is infected with the system restore virus, and my failed attempts to remove it has me here to get help. i'll start by saying in SAFE mode WITH networking i did run rkill, tdsskiller, and combobox, however, still could not complete the setup of malwarebytes - access is denied message. ran superantispyware, configured as detailed in topic 370726, still no luck. more searching brought me back to you and specifically the topic http://www.bleepingcomputer.com/virus-removal/remove-system-restore. i followed each steps, but still getting the access is denied message from mbam-setup. i also tried changing the name of mbam-setup, as well as the extension (to .bat), but still no luck. so step 5 of the remove-system-restore guide is to post a new topic if you continue to encounter the access is denied issue. please help.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_19
Run by Owner at 22:06:42 on 2011-11-29
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.766.511 [GMT -5:00]
.
AV: Rogers Online Protection Anti-Virus *Enabled/Updated* {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: Rogers Online Protection Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe
C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\ServicepointService.exe
C:\WINDOWS\system32\LVComsX.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Owner\Desktop\Defogger.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Search_URL = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/
mSearch Bar = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html
mSearchMigratedDefaultURL = hxxp://www.google.com/
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/su/*http://www.yahoo.com
mSearchURL = hxxp://www.google.com/
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Updater For ooVoo Toolbar: {442ae524-eba5-4b17-82f3-888d68bc999a} - c:\program files\oovootb\auxi\oovooAu.dll
BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: IYBookmarkHO Class: {8b11a219-80c8-4b42-b558-b8c14d1aa8c4} - c:\program files\yahoo!\browser\ybmho.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: ooVoo Toolbar: {a1fb2f9a-d35e-11dd-8935-e46a56d89593} - c:\program files\oovootb\oovoodx.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
BHO: : {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: ooVoo Toolbar: {a1fb2f9a-d35e-11dd-8935-e46a56d89593} - c:\program files\oovootb\oovoodx.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\BackWeb-8876480.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [Rogers SHS] c:\program files\rogers\selfhealing\shs.exe
mRun: [fssui] "c:\program files\windows live\family safety\fsui.exe" -autorun
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RogersServicepointAgent.exe] "c:\program files\rogers online protection\rogers servicepoint agent\RogersServicepointAgent.exe" /AUTORUN
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [RunNarrator] Narrator.exe
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537}
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1262682556437
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D47CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{DB3593FA-92A5-4418-A898-51C32AF19803} : DhcpNameServer = 192.168.0.1
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.ca
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=CS2&o=15669&locale=en_US&apn_uid=13DFAC04-05BA-458F-A24C-1CD635BA9FBF&apn_ptnrs=HK&apn_sauid=D975926A-AC30-4B6E-B414-AC234F1A0E9A&apn_dtid=&q=
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency.dll
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency3.5.dll
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency3.6.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.50917.0\npctrlui.dll
FF - plugin: c:\program files\rogers online protection\rogers servicepoint agent\nprpspa.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
.
============= SERVICES / DRIVERS ===============
.
R0 RadialpointIDSEH;RadialpointIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-3-24 25608]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 Radialpoint Security Services;Rogers Online Protection;c:\program files\rogers online protection\rogers online protection\RpsSecurityAwareR.exe [2010-6-7 166944]
R2 ServicepointService;ServicepointService;c:\program files\rogers online protection\rogers servicepoint agent\ServicepointService.exe [2011-3-24 689464]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 466f025e;466f025e;c:\windows\system32\drivers\466f025e.sys --> c:\windows\system32\drivers\466f025e.sys [?]
S1 467cc856;467cc856;c:\windows\system32\drivers\467cc856.sys [2008-7-23 0]
S1 47f300ff;47f300ff;c:\windows\system32\drivers\47f300ff.sys --> c:\windows\system32\drivers\47f300ff.sys [?]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-1-24 54752]
S2 gupdate1ca653a6ed0c6c;Google Update Service (gupdate1ca653a6ed0c6c);c:\program files\google\update\GoogleUpdate.exe [2009-11-14 133104]
S2 RadialpointIDSAgent;RadialpointIDSAgent;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\bin\AVGIDSAgent.exe [2011-3-24 5832712]
S2 RogersSelfHelpService;Rogers SHS Service;c:\program files\rogers\selfhealing\RogersSelfHelpService.exe [2010-6-3 139264]
S2 RogersUpdateManager;Rogers Update Manager;c:\program files\rogers\update manager\RogersUpdateManager.exe [2010-6-3 163840]
S2 VaultClientSRV;Rogers Backup Manager Service;c:\program files\rogers backup manager\VaultClientSRV.exe [2010-6-7 1053936]
S2 VaultClientUpgrade;Rogers Backup Manager Upgrade Service;c:\program files\rogers backup manager\VaultClientUpgrade.exe [2010-6-7 120048]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-11-14 133104]
S3 RadialpointIDSDriver;RadialpointIDSDriver;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSDriver.sys [2011-3-24 122376]
S3 RadialpointIDSFilter;RadialpointIDSFilter;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSfilter.sys [2011-3-24 30216]
S3 RadialpointIDSShim;RadialpointIDSShim;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSShim.sys [2011-3-24 25736]
.
=============== Created Last 30 ================
.
2011-11-29 04:36:13 -------- d-----w- c:\documents and settings\owner\application data\SUPERAntiSpyware.com
2011-11-29 04:35:48 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-11-29 04:35:48 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-11-27 03:02:40 514112 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2011-11-27 02:02:43 -------- d-sha-r- C:\cmdcons
2011-11-27 01:49:18 518144 ----a-w- c:\windows\SWREG.exe
2011-11-27 01:49:18 256000 ----a-w- c:\windows\PEV.exe
2011-11-27 01:49:18 208896 ----a-w- c:\windows\MBR.exe
2011-11-27 01:49:17 98816 ----a-w- c:\windows\sed.exe
.
==================== Find3M ====================
.
2011-09-05 20:42:55 0 ---ha-w- c:\documents and settings\all users\application data\mlcx.exe
2011-09-05 20:42:53 0 ---ha-w- c:\documents and settings\all users\application data\jixs.exe
2011-09-05 20:42:51 0 ---ha-w- c:\documents and settings\all users\application data\kdjc.exe
2011-09-05 20:42:48 0 ---ha-w- c:\documents and settings\all users\application data\sccp.exe
.
============= FINISH: 22:08:12.70 ===============

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Posted 05 December 2011 - 10:55 PM

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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 detredwings

detredwings
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  • Members
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  • Gender:Male
  • Location:bolton, on
  • Local time:07:34 AM

Posted 08 December 2011 - 09:47 PM

windows xp home, 32 bit. don't have original windows cd/dvd.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_19
Run by Owner at 22:18:16 on 2011-12-07
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.766.371 [GMT -5:00]
.
AV: Rogers Online Protection Anti-Virus *Enabled/Updated* {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: Rogers Online Protection Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe
C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\ServicepointService.exe
C:\WINDOWS\system32\LVComsX.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Owner\Desktop\Defogger.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Search_URL = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/
mSearch Bar = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html
mSearchMigratedDefaultURL = hxxp://www.google.com/
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/
uSearchURL,(Default) = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/su/*http://www.yahoo.com
mSearchURL = hxxp://www.google.com/
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Updater For ooVoo Toolbar: {442ae524-eba5-4b17-82f3-888d68bc999a} - c:\program files\oovootb\auxi\oovooAu.dll
BHO: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - c:\program files\windows live\family safety\fssbho.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: IYBookmarkHO Class: {8b11a219-80c8-4b42-b558-b8c14d1aa8c4} - c:\program files\yahoo!\browser\ybmho.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: ooVoo Toolbar: {a1fb2f9a-d35e-11dd-8935-e46a56d89593} - c:\program files\oovootb\oovoodx.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
BHO: : {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: ooVoo Toolbar: {a1fb2f9a-d35e-11dd-8935-e46a56d89593} - c:\program files\oovootb\oovoodx.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\BackWeb-8876480.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [Rogers SHS] c:\program files\rogers\selfhealing\shs.exe
mRun: [fssui] "c:\program files\windows live\family safety\fsui.exe" -autorun
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RogersServicepointAgent.exe] "c:\program files\rogers online protection\rogers servicepoint agent\RogersServicepointAgent.exe" /AUTORUN
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [RunNarrator] Narrator.exe
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537}
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1262682556437
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D47CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{DB3593FA-92A5-4418-A898-51C32AF19803} : DhcpNameServer = 192.168.0.1
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.ca
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=CS2&o=15669&locale=en_US&apn_uid=13DFAC04-05BA-458F-A24C-1CD635BA9FBF&apn_ptnrs=HK&apn_sauid=D975926A-AC30-4B6E-B414-AC234F1A0E9A&apn_dtid=&q=
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency.dll
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency3.5.dll
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\05wnx3gy.default\extensions\{99e00a4c-d35e-11dd-ba95-9b6a56d89593}\components\dtTransparency3.6.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.50917.0\npctrlui.dll
FF - plugin: c:\program files\rogers online protection\rogers servicepoint agent\nprpspa.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
.
============= SERVICES / DRIVERS ===============
.
R0 RadialpointIDSEH;RadialpointIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-3-24 25608]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 Radialpoint Security Services;Rogers Online Protection;c:\program files\rogers online protection\rogers online protection\RpsSecurityAwareR.exe [2010-6-7 166944]
R2 ServicepointService;ServicepointService;c:\program files\rogers online protection\rogers servicepoint agent\ServicepointService.exe [2011-3-24 689464]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 466f025e;466f025e;c:\windows\system32\drivers\466f025e.sys --> c:\windows\system32\drivers\466f025e.sys [?]
S1 467cc856;467cc856;c:\windows\system32\drivers\467cc856.sys [2008-7-23 0]
S1 47f300ff;47f300ff;c:\windows\system32\drivers\47f300ff.sys --> c:\windows\system32\drivers\47f300ff.sys [?]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-1-24 54752]
S2 gupdate1ca653a6ed0c6c;Google Update Service (gupdate1ca653a6ed0c6c);c:\program files\google\update\GoogleUpdate.exe [2009-11-14 133104]
S2 RadialpointIDSAgent;RadialpointIDSAgent;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\bin\AVGIDSAgent.exe [2011-3-24 5832712]
S2 RogersSelfHelpService;Rogers SHS Service;c:\program files\rogers\selfhealing\RogersSelfHelpService.exe [2010-6-3 139264]
S2 RogersUpdateManager;Rogers Update Manager;c:\program files\rogers\update manager\RogersUpdateManager.exe [2010-6-3 163840]
S2 VaultClientSRV;Rogers Backup Manager Service;c:\program files\rogers backup manager\VaultClientSRV.exe [2010-6-7 1053936]
S2 VaultClientUpgrade;Rogers Backup Manager Upgrade Service;c:\program files\rogers backup manager\VaultClientUpgrade.exe [2010-6-7 120048]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-11-14 133104]
S3 RadialpointIDSDriver;RadialpointIDSDriver;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSDriver.sys [2011-3-24 122376]
S3 RadialpointIDSFilter;RadialpointIDSFilter;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSfilter.sys [2011-3-24 30216]
S3 RadialpointIDSShim;RadialpointIDSShim;c:\program files\rogers online protection\rogers online protection\avg\identity protection\agent\drivers\AVGIDSShim.sys [2011-3-24 25736]
.
=============== Created Last 30 ================
.
2011-11-29 04:36:13 -------- d-----w- c:\documents and settings\owner\application data\SUPERAntiSpyware.com
2011-11-29 04:35:48 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-11-29 04:35:48 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-11-27 03:02:40 514112 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2011-11-27 02:02:43 -------- d-sha-r- C:\cmdcons
2011-11-27 01:49:18 518144 ----a-w- c:\windows\SWREG.exe
2011-11-27 01:49:18 256000 ----a-w- c:\windows\PEV.exe
2011-11-27 01:49:18 208896 ----a-w- c:\windows\MBR.exe
2011-11-27 01:49:17 98816 ----a-w- c:\windows\sed.exe
.
==================== Find3M ====================
.
.
============= FINISH: 22:19:38.46 ===============

#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,749 posts
  • ONLINE
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:34 AM

Posted 09 December 2011 - 10:24 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs and let me know if the problem persists.

Post the logs for my review.

#5 detredwings

detredwings
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  • Local time:07:34 AM

Posted 12 December 2011 - 10:03 AM

logs attached.

#6 nasdaq

nasdaq

  • Malware Response Team
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  • Local time:07:34 AM

Posted 13 December 2011 - 10:07 AM

.
Open notepad and copy/paste the text in the quote box below into it:



FireFox::
FF - ProfilePath - c:\documents and settings\Owner\Application Data\Mozilla\Firefox\Profiles\05wnx3gy.default\
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=CS2&o=15669&locale=en_US&apn_uid=13DFAC04-05BA-458F-A24C-1CD635BA9FBF&apn_ptnrs=HK&apn_sauid=D975926A-AC30-4B6E-B414-AC234F1A0E9A&apn_dtid=&q=

Driver::
466f025e
467cc856
47f300ff


Save this as CFScript on your desktop.

Posted Image

Referring to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
===

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.



Java™ 6 Update 16
Java™ 6 Update 19
Java™ 6 Update 18

===

Critical vulnerabilities have been identified in Adobe Flash Player 10.3.183.10 and earlier versions... being exploited in the wild in active targeted attacks... update to Adobe Adobe Flash Player 11.0.1.152

Flash Player 11.0.1.152

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

Please post the ComboFix log and let me know what problem persists.

#7 detredwings

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Posted 14 December 2011 - 12:10 AM

still no luck, can't access firefox and ie doesn't work. log attached.

#8 nasdaq

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Posted 14 December 2011 - 09:45 AM

My ComboFix Script in post No. 6 was not executed.
Please try again.
Let me know if you have any difficulties.
===

If the computer is connected via a Wireless router try to connect directly by by passing the router.
Try to run Firefox and or Internet Explorer.

Make sure you Roget AV and Firewall are not blocking the programs.
===


If you have access to Safe Mode with Internet Connectivity execute this.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

p.s. you can always use a good computer and download the file to a CD or Flash drive and copy the file to the problem computer.

#9 detredwings

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Posted 15 December 2011 - 12:20 PM

thanks for your all of your help so far, i think the problem with the last combofix log was that when it ran, it requested an update, which most likely overwrote your cfscript. i reran last night and attached are the results, unfortunately i did not have time to run otl.

#10 detredwings

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Posted 15 December 2011 - 11:11 PM

ran otl in safe mode, results attached. tried ie, but wouldn't open just straight to the Internet Explorer has encountered a problem....and i still can't see firefox anywhere.

#11 nasdaq

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Posted 16 December 2011 - 10:08 AM

Run OTL - Double-click OTL.exe Posted Image to start it

  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    IE - HKCU\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask)
    FF - prefs.js..browser.search.defaultengine: "Ask.com"
    FF - prefs.js..browser.search.defaultenginename: "Ask.com"
    FF - prefs.js..browser.search.defaulturl: "http://www.bing.com/search?FORM=IEFM1&q="
    FF - prefs.js..browser.search.order.1: "Ask.com"
    FF - prefs.js..browser.search.selectedEngine: "Ask.com"
    FF - prefs.js..extensions.enabledItems: toolbar@ask.com:3.6.6.117
    FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=:  File not found
    FF - HKCU\Software\MozillaPlugins\@real.com/RhapsodyPlayerEngine:  File not found
    O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask)
    O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask)
    O3 - HKCU\..\Toolbar\WebBrowser: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (Ask)
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 File not found
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} Reg Error: Value error. (Reg Error: Key error.)
    SRV - (AppMgmt) --  File not found
    
    :Commands
    [emptytemp]
    [resethosts]
    [Reboot]
    
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Try this to repair Internet Explorer

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.


Please post the ComboFix log and keep me posted.

#12 detredwings

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Posted 16 December 2011 - 10:11 AM

thanks will do. combofix log was run and attached in my post #9.

#13 nasdaq

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Posted 16 December 2011 - 11:27 AM

Please run ComboFix again and post a fresh log.

#14 detredwings

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Posted 19 December 2011 - 08:26 PM

followed the steps above, and logs are posted.

#15 detredwings

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Posted 19 December 2011 - 08:29 PM

also, i tried to repair ie as you suggested, but only a window flashed open then immediately closed - never got to the system file checker.




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