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No Internet (no TCIP)


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16 replies to this topic

#1 a2daron

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Posted 30 November 2011 - 09:58 PM

Right now, my internet is not working. I'm running Windows XP Media Center. I tried reseting the router, uninstalling the network adaptor and rebooting, and tried to renew the ip address in cmd. Right now I suspect its a virus but avast is unable to detect nor malawarebytes. (The internet connection is through a lan connection and I was able to connect to the internet through another computer).

Edited by hamluis, 01 December 2011 - 08:37 AM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 01 December 2011 - 12:52 AM

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 a2daron

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Posted 14 December 2011 - 08:48 AM

Farbar Service Scanner
Ran by Arun Bhattacharya (administrator) on 14-12-2011 at 08:47:09
Microsoft Windows XP Professional Service Pack 3 (X86)
********************************************************

Service Check:
==============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to retrieve start type of NetBt. The value does not exist.
Checking ImagePath: Attention! Unable to retrieve ImagePath of NetBt. The value does not exist.


File Check:
===========
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable

**** End of log ****

#4 Broni

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Posted 14 December 2011 - 05:37 PM

It looks like one of your registry key may be messed up.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:
    :reg
    HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#5 a2daron

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Posted 14 December 2011 - 09:09 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 21:07 on 14/12/2011 by Arun Bhattacharya
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt]
(No values found)

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt\Parameters]
"TransportBindName"="\Device\"

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt\Enum]
"0"="Root\LEGACY_NETBT\0000"
"Count"= 0x0000000001 (1)
"NextInstance"= 0x0000000001 (1)


-= EOF =-

#6 Broni

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Posted 14 December 2011 - 09:14 PM

Yeah, it's messed up.

Following steps involve registry editing. Please create new restore point before proceeding!!!

Download XP.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
Unzip the file.
You'll find three files inside.
Right click on netbt.reg file, click "Merge".
Allow registry merge.
Restart computer and see if internet works.

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#7 a2daron

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Posted 14 December 2011 - 09:26 PM

Completed steps above: internet does not work.

#8 Broni

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Posted 14 December 2011 - 09:38 PM

Post new Farbar Service Scanner log.

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#9 a2daron

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Posted 14 December 2011 - 09:40 PM

Farbar Service Scanner
Ran by Arun Bhattacharya (administrator) on 14-12-2011 at 21:39:08
Microsoft Windows XP Professional Service Pack 3 (X86)
********************************************************

Service Check:
==============

File Check:
===========
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable

**** End of log ****

#10 Broni

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Posted 14 December 2011 - 09:42 PM

Ok, that part is fixed.

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Devices
  • List Users, Partitions and Memory size
Click Go and post the result.

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#11 a2daron

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Posted 14 December 2011 - 09:47 PM

MiniToolBox by Farbar
Ran by Arun Bhattacharya (administrator) on 14-12-2011 at 21:46:11
Microsoft Windows XP Professional Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
NVIDIA nForce 10/100/1000 Mbps Ethernet = Local Area Connection 8 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/14/2011 09:23:40 PM) (Source: Media Center Scheduler) (User: )
Description: Failed to write backup file.

Error: (12/14/2011 09:22:29 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 09:22:29 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 09:09:45 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 08:04:46 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 07:29:45 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 06:33:46 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 05:34:45 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 05:03:46 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (12/14/2011 03:39:45 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot query DllName registry entry for {7933F41E-56F8-41d6-A31C-4148A711EE93} and it will not be loaded. This is most likely caused by a faulty registration.


System errors:
=============
Error: (12/14/2011 09:23:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd
nvraid
TfFsMon
TfSysMon

Error: (12/14/2011 09:23:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%2

Error: (12/14/2011 09:23:37 PM) (Source: Service Control Manager) (User: )
Description: The Ventrilo service failed to start due to the following error:
%%2

Error: (12/14/2011 00:13:00 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd
nvraid
TfFsMon
TfSysMon

Error: (12/14/2011 00:13:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%2

Error: (12/14/2011 00:13:00 PM) (Source: Service Control Manager) (User: )
Description: The Ventrilo service failed to start due to the following error:
%%2

Error: (12/14/2011 00:13:00 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: NetBT

Error: (12/14/2011 00:13:00 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the following nonexistent service: NetBT

Error: (12/14/2011 07:49:29 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd
nvraid
TfFsMon
TfSysMon

Error: (12/14/2011 07:49:29 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (03/25/2011 00:20:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 1492 seconds with 60 seconds of active time. This session ended with a crash.

Error: (01/11/2011 03:13:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2838 seconds with 120 seconds of active time. This session ended with a crash.

Error: (10/04/2010 08:36:30 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 299286 seconds with 16320 seconds of active time. This session ended with a crash.

Error: (09/28/2010 08:03:29 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6535.5002, Microsoft Office Version: 12.0.6425.1000. This session lasted 124803 seconds with 2640 seconds of active time. This session ended with a crash.

Error: (09/22/2010 09:25:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6541.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 15549 seconds with 1260 seconds of active time. This session ended with a crash.


========================= Devices: ================================

Name: PHILIPS DVD+-RW DVD8801
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Resolution: A driver was loaded but Windows cannot find the device. This happens when Windows does not detect a non-Plug and Play device.
If the device was removed, uninstall the driver, install the device, and then click "Scan for hardware changes" to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.
If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard.
Click "Performance and Maintenance" on "Control Panel", click "System", and on the "Hardware" tab, click "Add Hardware Wizard".


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2045.46 MB
Available physical RAM: 1223.83 MB
Total Pagefile: 3427.37 MB
Available Pagefile: 2782.56 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.78 GB) (Free:98.05 GB) NTFS
2 Drive e: (9-311-701) (CDROM) (Total:0.19 GB) (Free:0 GB) CDFS
3 Drive f: (NachoArenas) (Fixed) (Total:931.51 GB) (Free:320.32 GB) NTFS
4 Drive g: () (Removable) (Total:7.39 GB) (Free:5.26 GB) FAT32

========================= Users: ========================================

User accounts for \\CHEESYPOOFS

Administrator Arun Bhattacharya Guest
HelpAssistant MCX1 SUPPORT_388945a0


**** End of log ****

#12 Broni

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Posted 14 December 2011 - 09:59 PM

No IP configuration is set.

Make sure, your settings are correct.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
Posted Image
Make sure "DNS" tab looks like this:
Posted Image
Make sure "WINS" tab looks like this:
Posted Image
8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
If you made any changes OK your way out.
Restart computer.

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#13 a2daron

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Posted 14 December 2011 - 10:06 PM

The settings were correct; so did not make changes.

#14 Broni

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Posted 14 December 2011 - 10:10 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#15 a2daron

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Posted 15 December 2011 - 09:11 AM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 20
Java™ 7
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Java™ SE Development Kit 7
Java 2 Runtime Environment, SE v1.4.2_03
Out of date Java installed!
Adobe Flash Player 11.1.102.55
Mozilla Thunderbird (3.0.3) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 avastUI.exe
``````````End of Log````````````

SystemLook 30.07.11 by jpshortstuff
Log created at 21:07 on 14/12/2011 by Arun Bhattacharya
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt]
(No values found)

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt\Parameters]
"TransportBindName"="\Device\"

[HKEY_LOCAL_MACHINE\system\CurrentControlSet\Services\netbt\Enum]
"0"="Root\LEGACY_NETBT\0000"
"Count"= 0x0000000001 (1)
"NextInstance"= 0x0000000001 (1)


-= EOF =-




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