I am running Windows XP 32-bit SP3, protected (I guess not ) with Avira Free Antivirus. I was browsing using Firefox and got an Avira virus warning, just as my computer task bar started giving me driver errors. Then a program called System Fix began scanning my computer. All my files became hidden and I realized that I just got a virus/malware. I tried to fix it myself using the bleeping computer guide but it didn't work. TDSS Killer wasn't able to run and Malwarebytes cannot update. I also tried running Combofix (before I discovered this forum), which seemed to help since I no longer get the System Fix pop up and no more system error from the taskbar. Unfortunately, Combofix froze as it was producing a log.
1. Google redirects in Firefox
2. Files hidden
3. Cannot run TDSS Killer
I began following the steps in preparation for starting this topic. I ran Defogger. I tried to run DSS.scr, but it froze 4 times, always in the same spot (screenshot 1)
I ran GMER, but as it opened it gave me the following error (screenshot 2) and my options in running the scan were limited (screenshot 3). Nonetheless, I have still attached the ark.txt log under these limited options.
A few questions:
1. Should I disable my antivirus while running scans?
2. Should I be doing all the scans, etc in regular windows mode or in safe mode?
3. I like to run process explorer while using scans, just so I can make sure they're running. Will it interfere in any way?
I appreciate any help. I will be as diligent as possible in following instructions.