Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

turn off firewall and disable ESET for combofix?


  • This topic is locked This topic is locked
6 replies to this topic

#1 Joedad

Joedad

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:04 AM

Posted 30 November 2011 - 03:32 PM

Hi,

I am about to run Combofix for the first time. I was sent to bleepingcomputer (great name, by the way) by ESET when I had a message from Comcast about a possible 'bot' virus, which doesn't show up on ESET's basic cleanup scan or with Microsoft's security scanner.

In reviewing the instructions, I see I am supposed to turn off my Windows firewall and disable ESET real time file protection. I'm concerned about doing this, even for a few minutes as I download and run Combofix, because I have heard that it only takes a short time to infect a computer that is unprotected.

I'd like to know if I can run Combofix with my hard wired internet cable disconnected. I will also turn off the firewall and ESET. This is what makes sense to me, but I don't know if Combofix requires an active internet connection while it is running.

Thanks,

Joe

BC AdBot (Login to Remove)

 


#2 Animal

Animal

    Bleepin' Animinion


  • Members
  • 35,905 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:09:04 AM

Posted 30 November 2011 - 03:38 PM

Before taking the radical step of running combofix which should only be run under supervision why not follow these directions:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

If combofix does indeed need to be run the person helping you will have a better idea of what they are facing.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


Follow BleepingComputer on: Facebook | Twitter | Google+


#3 Joedad

Joedad
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:04 AM

Posted 30 November 2011 - 03:53 PM

Okay Animal, will do.

I figured I was under the supervision of ESET, who told me to send the logs to them, but I understand it needs to be done your way.

Thanks,

Joe

#4 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:03:04 AM

Posted 30 November 2011 - 04:05 PM

Hi Joe -
It is always better to do it the way Animal has said, so we can keep a watch on your problems also.
You can always save those logs and send them to ESET after you finish up here.

Good luck with your problems :thumbup2:

Regards --

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 56,560 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:04 AM

Posted 30 November 2011 - 04:47 PM

<<I figured I was under the supervision of ESET, who told me to send the logs to them,...>>

Are you saying that someone in authority at Eset...told you to run ComboFix at this website...and provide them the log data...after getting guidance from this website?

Louis

#6 Joedad

Joedad
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:04 AM

Posted 30 November 2011 - 09:46 PM

It wasn't that formal, guess I took it too seriously, it was just my assumption. Sorry.

Here's the exact message:

Update for Case #782629 - "ESET 'bot' protection?"

An ESET Customer Care Representative has updated this case with the following information:

Hello Joseph,

Thank you for contacting ESET Customer Care.

After reviewing your logs we did not notice anything out of the ordinary, we would suggest running combofix to make sure nothing is hiding anywhere. Please proceed to run Combofix.
If this resolves your issue or if you need further assistance, please let us know by replying to this email.

Thank you for using ESET security products,
ESET Customer Care
North America
Manny

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,560 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:04 AM

Posted 01 December 2011 - 08:52 AM

Aaahhh...I think you've come to the right place for dealing with your situation.

IMO, it's somewhat irresponsible of any organization to suggest running ComboFix without proper direction/guidance. If you follow the instructions provided by Animal, you will be in good hands :).

Now that you have properly posted a malware log, HERE, you should NOT make further changes to your computer[/color][/b] (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis

Edited by hamluis, 01 December 2011 - 08:58 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users