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iexplorer opens up hidden and plays advertising on speakers


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#1 SewallH

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Posted 30 November 2011 - 02:00 PM

I am posting regarding a bad piece of malware on my system that I can not seem to locate and eradicate. I had a redirect virus and some other junk. I have used CC Cleaner, RegClean, Hitman Pro 3.5, UnHackMe, and Malwarebytes to clean up my system, but this nasty piece of malware seems to evade all, no doubt hiding in some dll file or god knows where. I have Process Explorer up, so I can see exactly when iexplorer is activated on a hidden basis. It usually takes a couple of minutes and then the advertising music/commentary starts to play from god knows what web address. To alleviate the problem, I immediately put iexplorer in "suspend" mode on the Process Explorer. This halts any activity, but does not solve the problem of the malware still being present.

I took care of the redirect virus by cleaning up my system32/drivers/etc/hosts file which possessed the nasty ::1 entry (now deleted).

I have not run Combofix, as it looks complicated to operate and dangerous and the manual indicates to not use it without the guidance of an expert.

Can anyone give me some assistance with this? My outside technical consultants came in and helped clean up my system, but did not get the job fully done. Now they say that they want to "rebuild" my PC, i.e. reinstall everything. What a headache that would be.

Can anyone help with this problem?

Thanks.

Edited by hamluis, 30 November 2011 - 02:28 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 01 December 2011 - 01:05 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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