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What do I do when my computer has been hacked?


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#1 Jemshads

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Posted 30 November 2011 - 01:01 PM

How do I restore my computer (HP, not a mac) back to factory settings & everything after a hack? it is not my email i am talking about, it's my whole computer!! I have tried to restore it back to normal/erase everything, but that isn't working. Please help!!

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#2 Animal

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Posted 30 November 2011 - 01:06 PM

What version of Windows are you running so that we can move you to the proper forum?

Are you interested in trying to repair your OS with malware help or not? We can assist with that if you want to go that route, before losing everything.

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#3 quietman7

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Posted 30 November 2011 - 01:11 PM

I have tried to restore it back to normal/erase everything, but that isn't working

Also advise us exactly what steps you took to do that.
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#4 alijayadv

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Posted 08 December 2011 - 03:59 PM

Watch for trolls in these answers and check everything out first!!

Delete System32 is a popular trolling scheme used to hoax inexperienced PC users into deleting the Windows system directory called System32. It is essential to the running of Windows OS and without it, the computer would not work at all.

I would try and back-up whatever you still can (files, pictures, e-mails etc.), then delete all of your own files, and then, provided you have all the original disks, clean your disc completely. Check here:
ehow.com/how_5754254_clean-erase-hard-drive-hp.html
computerhope.com/issues/ch000186.htm

if not sure, have someone who knows do it for you.

#5 Animal

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Posted 08 December 2011 - 06:06 PM

Watch for trolls in these answers and check everything out first!!

Thank you for that suggestion. We as a staff along with our regular membership monitor post reply content. We remove and or correct unsafe or risky suggestions when it has been identified and or reported. The quality and accuracy of our information and content, is of paramount importance to the overall integrity of Bleeping Computer as a help site.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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