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Informed of bot, trying to find and remove


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2 replies to this topic

#1 IditoUser

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Posted 29 November 2011 - 07:31 PM

I am working to help my sister; she received the following:

<<< Constant Guard™ Alert
Dear XFINITY Customer,
Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance for important information on how to remove malicious software from your computer(s).
We appreciate your prompt attention to this important security notice.
Sincerely,
Constant Guard from XFINITY
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.

Copyright 2011. Comcast. All other trademarks are properties of their respective owners.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

Comcast
One Comcast Center, 10th Floor
1701 JFK Boulevard
Philadelphia, PA 19103-2838 >>>>

I performed the intiail steps in the Malware thread to obtain the DDS Report, but always want to wait until asked to put in the thread before posting.

Please let me know; appreciate the help.

BC AdBot (Login to Remove)

 


#2 Broni

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Posted 29 November 2011 - 07:54 PM

If you want your DDS logs to be reviewed....

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Orange Blossom

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Posted 30 November 2011 - 12:12 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429955.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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