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Infected and cant open normal programs


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7 replies to this topic

#1 Rekon12279

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Posted 29 November 2011 - 06:51 PM

Hello

i have some kind of infection that prevents me from opening programs like malwarebytes and windows defender. I have attached a link to the topic where i was getting help from before and am trying to fix these issues.


http://www.bleepingcomputer.com/forums/topic427712.html/page__p__2473285__fromsearch__1#entry2473285

I tried to run the DDS.src but it keeps associating itself as a autocad script file and it wont let me run it. Any ideas how to get past this?

I also tried the GMER but it keeps crashing the moment it opens. Any ideas?

Thanks

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#2 HelpBot

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Posted 04 December 2011 - 06:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/429946 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Rekon12279

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Posted 05 December 2011 - 09:47 AM

I am currently running Windows XP Professional Version 2002 Service pack 3 32-bit with the original windows CD and have a problem opening any of my antivirus software such as malwarebytes and windows defender. Every time i try to open one of these programs and a few other i get the message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item"

I tried to uninstall windows defender and install it again but then i received this error in the middle of the installation "The installer has insufficient privileges to modify this file: C:\Program Files\Windows Defender\MSASCui.exe."

I have attached a link to the topic where i was getting help from before and am trying to fix these issues.

http://www.bleepingcomputer.com/forums/topic427712.html/page__p__2473285__fromsearch__1#entry2473285Attached File  dds.txt   18.45KB   1 downloads

I also tried the GMER but it keeps crashing the moment it opens. Any ideas?

Thanks

#4 nasdaq

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Posted 06 December 2011 - 09:54 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Remove the proxy settings.

In Internet Explorer go to Tools - Internet Options - Connections Tab - Lan Settings and remove the reference to 127.0.0.1:51495 if found, then uncheck "Use a proxy server" and check "Automatically detect settings".
===

If you use Firefox in Tools Menu > Options... > Advanced Tab > Network Tab > Connection > Settings. Select the Auto-detect proxy settings for this network option. Or no proxy if you do not need it.
===

If you use Firefox remove the proxy settings also.
http://support.mozilla.com/en-US/kb/Firefox+cannot+load+websites+but+other+programs+can?s=proxy+settings&as=s
===

Lets find out what permisson you need to reset.

;
; Instructions: Copy and paste this text IN BOLD into a text editor such as Notepad.
; Include the quotes.


"cmd /c junction -s c:\ >log.txt&log.txt& del log.txt"


; Save this text as Junction.bat - Make sure the "Save as type:" is "All Files (*.*)" and save it to your desktop.

Double-click on Junction.bat file to run the file.

On a Vista or Windows 7 operating system, right click the Junction.bat and run as Administrator.

Post the content of the log.txt file?

Delete the Junction.bat file when done.

Wait for further instructions.

Edited by nasdaq, 06 December 2011 - 09:55 AM.


#5 Rekon12279

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Posted 07 December 2011 - 10:31 AM

I was able to run it and this is what the log had



C:\Documents and Settings\Rafael Rodriguez Jr\Desktop>"cmd /c junction -s c:\ >log.txt&log.txt& del log.txt"
C:\Documents and Settings\Rafael Rodriguez Jr\Desktop\log.txt

#6 nasdaq

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Posted 07 December 2011 - 11:29 AM

Make sure that Junction.exe in the Windows directory (C:\Windows).

Go to Start => Run... => Copy and paste the following command in the Run box and click OK:

cmd /c junction -s c:\ >log.txt&log.txt& del log.txt

No quotes this time.

Can you post the log.

#7 Rekon12279

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Posted 07 December 2011 - 02:03 PM

I did what you described in the previous step and i got this message


C:WINDOWS\system32\cmd.exe
The NTVDM CPU has encountered an illegal instruction.
CS:0593 IP:0106 OP:63 20 6a 75 6e choose 'close' to terminate the application.

when i choose ignore the message pops up again and when i choose ignore again it just gives me a blank text file

#8 nasdaq

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Posted 07 December 2011 - 02:22 PM

Execute the following attentively. If at any time you need help please ask.

You will need two new CD to complete the task.

Preferably from a clean computer, I need you to download: gparted-live-0.10.0-3.iso (115.1 MB) and
Windows XP Recovery Console rc.iso

Create a bootable CD, 1 for Gparted and 1 for the Windows XP Recovery Console, from the ISO images. You can use ImgBurn do this.

This may help burning the iso image(s) to a CD.
http://www.imgburn.com/index.php?act=screenshots#isowrite
===


Now boot off of the newly created Gparted CD.

Posted Image
You should be here...
Press ENTER

Posted Image
By default, "do not touch keymap" is highlighted. Leave this setting alone and just press ENTER.

Posted Image
Choose your language and press ENTER. English is default [33]

Posted Image
Once again, at this prompt, press ENTER

You will now be taken to the main GUI screen below
Posted Image

I would like to see that last screen.

To do print screen follow these steps:

* Press Alt and Print Screen button on your keyboard
* Open Paint program
* From the menu choose Edit then Paste
* Now save the picture and attach it here for me to review.

Exit all programs.




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