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Infected with Antivirus 2011, Privacy Protection, Ping.exe, etc...


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#1 jswank1138

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Posted 29 November 2011 - 06:41 PM

Hello!

My father's computer is bogged down with malware, and I'm not sure what to do.

The trouble began when his searches on Google began being redirected. Then, a rogue program called "Privacy Protection" took control.

I followed instructions for similar problems on these forums, but there are still issues with this system. A program called 'ping.exe' continually runs and slows the computer down considerably (even after scans by Malwarebytes and TDSSKiller). Also, the Google redirects continue.

Any help would be much appreciate. You guys are the best.

- Jason

Edited by hamluis, 29 November 2011 - 06:51 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 29 November 2011 - 07:57 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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