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hard disk problem


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#1 danzkin

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Posted 29 November 2011 - 02:45 PM

I keep getting a warning that "windows detected a hard disk problem". It's prompting me to backup my system, however, it will not let me back it up. I'm not sure if this is a legitimate warning or not. I've run the following:
Malwarebytes
SuperAntiSpyware
TDSS rootkit removal

If this is legitimate, is there any way I can backup?

Thanks for your help.

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#2 danzkin

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Posted 29 November 2011 - 03:16 PM

I just had a bluescreen mini dump. Here is the record.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: C0403E28
BCP2: C0000185
BCP3: 6990D860
BCP4: 807C5A9A
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini112911-01.dmp
C:\Users\arrons\AppData\Local\Temp\WER-89513-0.sysdata.xml
C:\Users\arrons\AppData\Local\Temp\WER8D31.tmp.version.txt

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#3 hamluis

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Posted 29 November 2011 - 03:48 PM

Post the exact wording of the warning...or a screenshot, if possible.

Louis

#4 danzkin

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Posted 29 November 2011 - 05:07 PM

This is the popup, and it occurs randomly.

Attached Files



#5 hamluis

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Posted 29 November 2011 - 05:29 PM

From what I see, the warning appears to be legit and not malware doing a masquerade :).

<<...it will not let me back it up...>>

Not sure what you mean, please be specific describing what takes place...we don't have access to your system, the screens, etc. unless you provide the information to us in narrative form.

Louis

#6 danzkin

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Posted 29 November 2011 - 05:46 PM

I'm sorry. I'm not good at giving details. When I press the "start the backup process" button, it will let me start the backup process. About 75% of he way through the process, I get another warning that says it cannot finish the backup because there is a hard disk problem. I don't have the exact wording. Thank you for your help. I had a feeling it was legit, but I didn't really want to accept that outcome. I have been successful in copying my important documents, pictures, and videos.

#7 hamluis

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Posted 29 November 2011 - 06:59 PM

If you have safely removed desired data files...I suggest running the appropriate hard drive diagnostic on the drive, to determine it's status with a higher degree of certitude.

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

Diagnostic utilities are generally available at the websites of the major hard drive manufacturers.

Louis

#8 danzkin

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Posted 30 November 2011 - 12:45 PM

I ran the Seagate windows diagnostic. I'm out of cds, so after I get some I'll run the DOS diagnostic. I'm not happy with my results so far. Here is my report.

--------------- SeaTools for Windows v1.2.0.5 ---------------
11/30/2011 10:00:42 AM
Model: SAMSUNG HM160HI
Serial Number: S14QJD0Q657000
Firmware Revision: HH100-11
SMART - FAIL 11/30/2011 10:00:42 AM
Short DST - Started 11/30/2011 10:01:18 AM
Short DST - FAIL 11/30/2011 10:01:34 AM
Identify - Started 11/30/2011 10:04:29 AM
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 312581807
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: Supported not enabled
Advanced Power Managment: Supported not enabled
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 37/99
Power-On Hours: 3113
Short Generic - Started 11/30/2011 10:06:37 AM
Short Generic - Pass 11/30/2011 10:08:50 AM
Long Generic - Started 11/30/2011 10:09:53 AM
Long Generic - FAIL 11/30/2011 10:10:49 AM
SMART - FAIL 11/30/2011 10:54:41 AM

#9 hamluis

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Posted 30 November 2011 - 02:37 PM

Yes...failure of SMART is usually an indicator of current/future problems.

I still would run the SeaTools for DOS, I prefer it. I used to think that a diagnostic could not be counted on if it ran within Windows, but I've changed my mind after trying/buying a few HD utilities that run within Windows. The ST for DOS results should confirm what is reflected.

Louis




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