I have a password on my wireless router.
Anytime you encounter a malware infection on your computer, especially if that computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, email, eBay, paypal and any online activities which require a username and password. You should consider them to be compromised
and change passwords as a precaution in case an attacker was able to steal your information when the computer was infected. If using a router
, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again.
Consult these links to find out the default username and password for your router
, and write down that information so it is available when doing the reset:
These are general instructions for how to reset a router
For more specific information on your particular model, check the owner's manual. If you do not have a manual, look for one on the vendor's web site which you can download and keep for future reference.
- Unplug or turn off your DSL/cable modem.
- Locate the router's reset button.
- Press, and hold, the Reset button down for 30 seconds.
- Wait for the Power, WLAN and Internet light to turn on (On the router).
- Plug in or turn on your modem (if it is separate from the router).
- Open your web browser to see if you have an Internet connection.
- If you don't have an Internet connection you may need to restart your computer.