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Netbook running slow


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#1 tgw11253

tgw11253

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Posted 29 November 2011 - 09:52 AM

Regards,

I was on the virus/malware thread and it was suggested that I post my problem here. For a few months my wife''s netbook has been running slowly when connected to the Internet. Pages frequently take a while to load or they will time out. In addition all other devices that are connected to my network are slow on the Internet when her netbook is connected. Here is the information on the netbook:


Make and model of computer: acer aspire one d250

How the computer is connected (wireless or wired): wireless

Make and model of Router: dlink 614+

Approximate Distance From the router the PC is if its a wireless connection: usually 10-15 ft

What type of internet you have (Dsl, Cable, T-1,etc..): cable.


Here is the log from Minitoolbox:

MiniToolBox by Farbar
Ran by Julie (administrator) on 28-11-2011 at 20:15:02
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : acer-399b23ec8f

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : rochester.rr.com



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller

Physical Address. . . . . . . . . : 00-26-22-5A-F7-24



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : rochester.rr.com

Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter

Physical Address. . . . . . . . . : 0C-60-76-17-29-63

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.106

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Monday, November 28, 2011 8:13:37 PM

Lease Expires . . . . . . . . . . : Monday, December 05, 2011 8:13:37 PM

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging google.com [72.14.204.105] with 32 bytes of data:



Reply from 72.14.204.105: bytes=32 time=53ms TTL=51

Reply from 72.14.204.105: bytes=32 time=44ms TTL=51



Ping statistics for 72.14.204.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 53ms, Average = 48ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 98.139.180.149, 209.191.122.70



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=77ms TTL=52

Reply from 98.137.149.56: bytes=32 time=78ms TTL=52



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 77ms, Maximum = 78ms, Average = 77ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 26 22 5a f7 24 ...... Atheros AR8132 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
0x3 ...0c 60 76 17 29 63 ...... Atheros AR5B93 Wireless Network Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.106 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.106 192.168.0.106 20
192.168.0.0 255.255.255.0 192.168.0.106 192.168.0.106 30
192.168.0.106 255.255.255.255 127.0.0.1 127.0.0.1 30
192.168.0.255 255.255.255.255 192.168.0.106 192.168.0.106 30
224.0.0.0 240.0.0.0 192.168.0.106 192.168.0.106 30
255.255.255.255 255.255.255.255 192.168.0.106 192.168.0.106 1
255.255.255.255 255.255.255.255 192.168.0.106 2 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/28/2011 03:07:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 26735

Error: (11/28/2011 03:07:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 26735

Error: (11/28/2011 03:07:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2011 03:07:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 24782

Error: (11/28/2011 03:07:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 24782

Error: (11/28/2011 03:07:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2011 03:06:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 22829

Error: (11/28/2011 03:06:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 22829

Error: (11/28/2011 03:06:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2011 03:06:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 20875


System errors:
=============
Error: (11/27/2011 09:05:49 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.100 for the Network Card with network address 0C6076172963 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (11/27/2011 05:34:31 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the ZuneBusEnum service.

Error: (11/26/2011 06:30:49 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:30:46 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:30:43 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:30:39 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:30:08 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:30:04 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:29:29 PM) (Source: 0) (User: )
Description: D:

Error: (11/26/2011 06:28:56 PM) (Source: 0) (User: )
Description: D:


Microsoft Office Sessions:
=========================
Error: (11/14/2011 07:14:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 8620 seconds with 5160 seconds of active time. This session ended with a crash.

Error: (10/26/2011 06:10:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6408 seconds with 1740 seconds of active time. This session ended with a crash.

Error: (10/23/2011 05:58:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 99699 seconds with 6120 seconds of active time. This session ended with a crash.

Error: (10/02/2011 05:53:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 7725 seconds with 2700 seconds of active time. This session ended with a crash.

Error: (10/02/2011 03:44:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 91736 seconds with 720 seconds of active time. This session ended with a crash.

Error: (05/02/2011 07:20:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14707 seconds with 7500 seconds of active time. This session ended with a crash.

Error: (04/30/2011 04:38:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6338 seconds with 3660 seconds of active time. This session ended with a crash.

Error: (04/17/2011 07:15:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3772 seconds with 240 seconds of active time. This session ended with a crash.

Error: (03/22/2011 11:50:14 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 1369 seconds with 600 seconds of active time. This session ended with a crash.

Error: (03/21/2011 07:05:38 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 1532 seconds with 0 seconds of active time. This session ended with a crash.


========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 2037.87 MB
Available physical RAM: 877.07 MB
Total Pagefile: 3409.48 MB
Available Pagefile: 2335 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967.84 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:139.04 GB) (Free:0.52 GB) NTFS

========================= Users: ========================================

User accounts for \\ACER-399B23EC8F

Administrator Guest HelpAssistant
Julie SUPPORT_388945a0


**** End of log ****


Please let me know if you have any questions or require further information.

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#2 jhayz

jhayz

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Posted 29 November 2011 - 09:31 PM

Have you checked protection softwares(Antivirus feature, Firewall)interfering from loading websites? Web scanner, Webshield, Netguard or 2 antivirus, firewall running?

Tekken
 





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