Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Privacy Protection cleanup


  • This topic is locked This topic is locked
2 replies to this topic

#1 JinjooHat

JinjooHat

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:08 PM

Posted 29 November 2011 - 12:40 AM

On Nov 26, 2011, Privacy Protect infected my computer and I used this tutorial found here to remove it: http://deletemalware.blogspot.com/2011/11/remove-privacy-protection-uninstall.html. Unfortunately, the Kaspersky TDSSkiller did not detect any rootkit and I also tried the FixTDSS from Symantec. My computer doesn't show any symptoms of Privacy Protect, but I want to be 100% sure that the rootkit's not on my computer.

I don't know how I got the program in the first place. From memory, these were the sites I visited: www.deviantart.com, www.facebook.com, www.snafu-comics.com, crayons.ucoz.com. The most recent things I downloaded before the attack started was +Separate (GIMP plugin) and Little CMS. This is all I can gather from memory and I wish I wrote it down or did a screenshot.

A side note though. Since I didn't know how to get on to safe mode, I logged in to a secondary account on my computer and there was no issue with Privacy Protect. In fact, Microsoft Security Essentials instantly detected Win64/Sirefef.B. It also removed a couple of others:

Posted Image

Today I noticed Backdoor:Win32/Cycbot.B. I think this is the rootkit, but again, I just want a 100% confirmation my computer is clean (and I didn't know Microsoft Security Essentials detects rootkits, I assumed it was almost impossible to do so by regular free-to-use scanners)

There are a couple other quarantined items STOPzilla picked up (3), and one spybot that STOPzilla wouldn't remove unless I have the full version (though it did gave me the location of the spybot and I deleted it manually, but now in hindsight, I don't think that was a good idea). I wish I kept the log of this, but I didn't do that. :(

Thank you for taking the time to review and help me with this in advanced. I don't know any extensive details on computers so I request that you reply as if you're explaining this to a 5th grader lol. Once again, I apologize for not giving enough information. If you need any more, please ask.

Thanks,
Jinjoo

The only changes I made to the log was in regard to my full name. I'm not comfortable showing my name so I replaced it with (User1).

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24
Run by (User1) at 23:31:12 on 2011-11-28
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4057.2238 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\Freecorder\FLVSrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\lxctcoms.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\notepad.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\WinRAR\WinRAR.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
BHO: Complitly: {0fb6a909-6086-458f-bd92-1f8ee10042a0} - C:\Users\(User1)\AppData\Roaming\Complitly\Complitly.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - C:\Program Files\Lexmark Toolbar\toolband.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - C:\Program Files (x86)\Dell\BAE\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SMTTB2009 Class: {fcbccb87-9224-4b8d-b117-f56d924beb18} - C:\Program Files (x86)\HyperCam Toolbar\tbcore3.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - C:\Program Files\Lexmark Toolbar\toolband.dll
TB: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
mRun: [Freecorder FLV Service] "C:\Program Files (x86)\Freecorder\FLVSrvc.exe" /run
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer = 192.168.1.1 65.32.5.111 65.32.5.112
TCP: Interfaces\{7FFDCE05-C503-4257-8C97-BA75238C2544} : DhcpNameServer = 192.168.1.1 65.32.5.111 65.32.5.112
TCP: Interfaces\{9F9CD3E4-4900-4B13-B8BE-28A929D96907} : DhcpNameServer = 192.168.1.1 65.32.5.111 65.32.5.112
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\puresp4.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Complitly: {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\(User1)\AppData\Roaming\Complitly\Complitly.dll
BHO-X64: Complitly - No File
BHO-X64: Lexmark Toolbar: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll
BHO-X64: Freecorder Toolbar - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files (x86)\Dell\BAE\BAE.dll
BHO-X64: Browser Address Error Redirector - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SMTTB2009 Class: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\HyperCam Toolbar\tbcore3.dll
BHO-X64: SMTTB2009 - No File
TB-X64: Lexmark Toolbar: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
TB-X64: Freecorder Toolbar: {70dd86e8-b5bc-4e4a-9d5c-b6234c24323c} - C:\Program Files (x86)\freecordertoolbar\vmntemplateX.dll
mRun-x64: [Freecorder FLV Service] "C:\Program Files (x86)\Freecorder\FLVSrvc.exe" /run
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\(User1)\AppData\Roaming\Mozilla\Firefox\Profiles\bz4lkx47.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1060933&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.startup.homepage - www.google.com
FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1060933&q=
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npPandoWebInst.dll
FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]
R2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx64coinst,serviceStartProc --> RUNDLL32.EXE ykx64coinst,serviceStartProc [?]
R3 fssfltr;FssFltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
R3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2011-4-27 288272]
R3 OA009Ufd;Creative Camera OA009 Upper Filter Driver;C:\Windows\system32\DRIVERS\OA009Ufd.sys --> C:\Windows\system32\DRIVERS\OA009Ufd.sys [?]
R3 OA009Vid;Creative Camera OA009 Function Driver;C:\Windows\system32\DRIVERS\OA009Vid.sys --> C:\Windows\system32\DRIVERS\OA009Vid.sys [?]
R3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk60x64.sys --> C:\Windows\system32\DRIVERS\yk60x64.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_cce24a4c\AESTSr64.exe --> C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_cce24a4c\AESTSr64.exe [?]
S3 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2008-9-23 155648]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\system32\DRIVERS\MpNWMon.sys --> C:\Windows\system32\DRIVERS\MpNWMon.sys [?]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 TabletServicePen;TabletServicePen;C:\Program Files\Tablet\Pen\Pen_Tablet.exe [2011-6-7 5790064]
S3 TouchServicePen;Wacom Consumer Touch Service;C:\Program Files\Tablet\Pen\Pen_TouchService.exe [2011-6-7 487280]
S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\system32\DRIVERS\wacmoumonitor.sys --> C:\Windows\system32\DRIVERS\wacmoumonitor.sys [?]
S3 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-12-11 89920]
.
=============== File Associations ===============
.
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
2011-11-29 03:52:06 -------- d-----w- C:\Users\(User1)\AppData\Local\temp
2011-11-29 03:46:00 -------- d-sh--w- C:\$RECYCLE.BIN
2011-11-29 03:34:08 98816 ----a-w- C:\Windows\sed.exe
2011-11-29 03:34:08 518144 ----a-w- C:\Windows\SWREG.exe
2011-11-29 03:34:08 256000 ----a-w- C:\Windows\PEV.exe
2011-11-29 03:34:08 208896 ----a-w- C:\Windows\MBR.exe
2011-11-29 03:25:16 69000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{0C664FC5-A9C3-4E35-A2DF-98D1DDC9A32C}\offreg.dll
2011-11-29 03:24:58 8570192 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{0C664FC5-A9C3-4E35-A2DF-98D1DDC9A32C}\mpengine.dll
2011-11-26 19:04:26 -------- d-----w- C:\Users\(User1)\AppData\Local\Microsoft Games
2011-11-26 17:25:23 27256 ----a-w- C:\Windows\System32\drivers\FixTDSS.sys
2011-11-23 19:21:03 -------- d-----w- C:\Program Files (x86)\Cheng & Tsui Company
2011-11-20 20:28:19 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui
2011-11-20 20:28:18 654928 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
2011-11-20 20:28:18 42064 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys
2011-11-20 20:25:58 1721576 ----a-w- C:\Windows\System32\WdfCoInstaller01009.dll
2011-11-20 20:25:57 301688 ----a-w- C:\Windows\System32\drivers\Apfiltr.sys
2011-11-20 19:49:49 893440 ----a-w- C:\Program Files\Common Files\System\wab32.dll
2011-11-20 19:49:49 707584 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
2011-11-20 19:49:49 50688 ----a-w- C:\Program Files\Windows Mail\wabimp.dll
2011-11-20 19:49:47 2409784 ----a-w- C:\Program Files\Windows Mail\OESpamFilter.dat
2011-11-20 19:49:47 2409784 ----a-w- C:\Program Files (x86)\Windows Mail\OESpamFilter.dat
2011-11-20 19:49:44 1423744 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-11-20 19:49:43 40448 ----a-w- C:\Windows\System32\drivers\tcpipreg.sys
.
==================== Find3M ====================
.
2011-11-14 21:50:34 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-09-18 19:18:59 89088 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2011-09-06 13:56:50 2764288 ----a-w- C:\Windows\System32\win32k.sys
2011-09-01 05:24:07 2309120 ----a-w- C:\Windows\System32\jscript9.dll
2011-09-01 05:17:57 1389056 ----a-w- C:\Windows\System32\wininet.dll
2011-09-01 05:12:04 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-09-01 02:35:59 1798144 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-09-01 02:28:15 1126912 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-09-01 02:22:54 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 23:32:04.25 ===============

BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,700 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:08 PM

Posted 04 December 2011 - 12:45 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/429808 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,700 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:08 PM

Posted 09 December 2011 - 12:50 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users