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Removal of rogue anti-spyware program-Cloud AV 2011

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4 replies to this topic

#1 mego133


  • Members
  • 2 posts
  • Local time:01:22 PM

Posted 28 November 2011 - 10:50 PM

A couple days ago Cloud AV 2012 showed up on my computer and I can't seem to get rid of it. It has caused my computer a lot of issues.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_18
Run by Megan at 19:23:32 on 2011-11-28
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.2045.608 [GMT -7:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: AVG Internet Security 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Internet Security 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}
============== Running Processes ===============
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
C:\Windows\System32\svchost.exe -k Akamai
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\8.0.1\ToolbarUpdater.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Linksys\Linksys EasyLink Advisor\Linksys EasyLink Advisor.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Garmin\Lifetime Updater\GarminLifetime.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Logitech\Logitech Vid\Vid.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\AVG\AVG2012\avgscanx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.comcast.net/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.comcast.net/
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Professional&Br=GTW&Loc=ENG_US&Sys=PTB&M=M285-E
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Professional&Br=GTW&Loc=ENG_US&Sys=PTB&M=M285-E
uURLSearchHooks: N/A: {0579b4b6-0293-4d73-b02d-5ebb0ba0f0a2} - c:\program files\asksbar\srchastt\1.bin\A2SRCHAS.DLL
mURLSearchHooks: H - No File
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Ask Search Assistant BHO: {0579b4b1-0293-4d73-b02d-5ebb0ba0f0a2} - Ask Search Assistant BHO
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Updater For Comcast Toolbar 3.5: {164d3751-cac6-4a6d-becd-ea67df61d232} - c:\program files\comcasttb\auxi\comcastAu.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Comcast Toolbar 3.5: {4e77edad-9566-4089-88d1-c81498cee770} - c:\program files\comcasttb\comcasttb.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~3\office12\GRA8E1~1.DLL
BHO: Comcast Toolbar: {79ceea4e-c231-4614-9e3b-53b2a02f39b7} - c:\program files\comcasttb\comcastdx.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\google\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Ask Toolbar BHO: {f0d4b231-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL
TB: Ask Toolbar: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Comcast Toolbar: {79ceea4e-c231-4614-9e3b-53b2a02f39b7} - c:\program files\comcasttb\comcastdx.dll
TB: Comcast Toolbar 3.5: {4e77edad-9566-4089-88d1-c81498cee770} - c:\program files\comcasttb\comcasttb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [Aim6]
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ComcastAntispyClient] "c:\program files\comcasttb\comcastspywarescan\ComcastAntispy.exe" /hide
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [Logitech Vid] "c:\program files\logitech\logitech vid\vid.exe" -bootmode
uRun: [Akamai NetSession Interface] c:\users\megan\appdata\local\akamai\netsession_win.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [<NO NAME>]
mRun: [LELA] "c:\program files\linksys\linksys easylink advisor\Linksys EasyLink Advisor.exe" /minimized
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Garmin Lifetime Updater] c:\program files\garmin\lifetime updater\GarminLifetime.exe /StartMinimized
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
StartupFolder: c:\users\megan\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{ccbaa1f7-e5e1-48b2-9ed9-a79c6a37ce78}\Icon3E5562ED7.ico
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer =
TCP: Interfaces\{4ACF66EB-6805-4833-AB3C-9B6DAC15D95D} : DhcpNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~3\office12\GR99D3~1.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp3.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\8.0.1\ViProtocol.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~3\office12\GRA8E1~1.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\users\megan\appdata\roaming\mozilla\firefox\profiles\jd4ckirm.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.nytimes.com/
FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B10a08702-7fb8-4051-83b3-02f6051b09b9%7D&mid=37c836de092247d18bcfd1a9fe4b9364-be9630b90bde1b7ef809478f9870e86f9ba03676&ds=AVG&v=
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff8.dll
FF - component: c:\users\megan\appdata\roaming\mozilla\firefox\profiles\jd4ckirm.default\extensions\avg@toolbar\components\toolbarhomewmp.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPAskSBr.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\users\megan\appdata\local\yahoo!\browserplus\2.7.1\plugins\npybrowserplus_2.7.1.dll
FF - plugin: c:\users\megan\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\megan\appdata\roaming\mozilla\firefox\profiles\jd4ckirm.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - Ext: Skype extension for Firefox: {B13721C7-F507-4982-B2E5-502A71474FED} - c:\program files\mozilla firefox\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Garmin Communicator: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} - %profile%\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
FF - Ext: AVG Security Toolbar: avg@toolbar - %profile%\extensions\avg@toolbar
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - c:\program files\avg\avg2012\Firefox4
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\users\megan\appdata\roaming\Move Networks
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2011-5-23 47968]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R1 MpKsl55793cb4;MpKsl55793cb4;c:\programdata\microsoft\microsoft antimalware\definition updates\{14cbae3a-e93f-412c-adea-b88d0a4785ba}\MpKsl55793cb4.sys [2011-11-28 28752]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files\adobe\elements 9 organizer\PhotoshopElementsFileAgent.exe [2010-9-30 169408]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2008-9-12 21504]
R2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-5-5 616408]
R2 avgfws;AVG Firewall;c:\program files\avg\avg2012\avgfws.exe [2011-10-24 2398512]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-4-18 204800]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-30 24652]
R2 vToolbarUpdater;vToolbarUpdater;c:\program files\common files\avg secure search\vtoolbarupdater\8.0.1\ToolbarUpdater.exe [2011-11-26 246624]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
R3 FinePnt;FinePoint Innovations HID Driver;c:\windows\system32\drivers\FpHidDrv.sys [2007-8-20 24736]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2011-4-18 43392]
R3 MSTabBtn;Quanta Computer Tablet PC Buttons HID Driver;c:\windows\system32\drivers\mstabbtn.sys [2007-8-20 10368]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 65024]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
SUnknown brpcvreb;brpcvreb; [x]
=============== Created Last 30 ================
2011-11-29 01:28:09 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{14cbae3a-e93f-412c-adea-b88d0a4785ba}\MpKsl55793cb4.sys
2011-11-29 01:25:46 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{14cbae3a-e93f-412c-adea-b88d0a4785ba}\offreg.dll
2011-11-29 01:12:46 703824 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{56e76430-25cd-4f56-bc31-b33a22d1f928}\gapaengine.dll
2011-11-29 01:12:09 6668624 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{14cbae3a-e93f-412c-adea-b88d0a4785ba}\mpengine.dll
2011-11-29 00:51:00 -------- d-----w- c:\program files\Microsoft Security Client
2011-11-27 04:08:35 -------- d-----w- c:\users\megan\appdata\roaming\fQH6sWK7fLgXjCk
2011-11-27 04:08:33 -------- d-----w- c:\users\megan\appdata\roaming\gfEL9gTZqYeIrOy
2011-11-27 03:58:15 -------- d-----w- c:\users\megan\appdata\roaming\AVG2012
2011-11-27 03:56:58 -------- d-----w- c:\program files\AVG Secure Search
2011-11-27 03:54:50 -------- d-----w- c:\windows\system32\drivers\AVG
2011-11-27 03:26:24 -------- d-----w- c:\program files\CCleaner
2011-11-27 03:24:49 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{c710cb6d-ad17-40c2-b2cd-9b464cd189b6}\mpengine.dll
2011-11-27 03:18:12 -------- d-----w- c:\users\megan\appdata\roaming\uL99hTTXqjUe
2011-11-27 03:18:12 -------- d-----w- c:\users\megan\appdata\roaming\hdWWKK7fR
2011-11-27 03:13:35 141 ----a-w- c:\users\megan\appdata\roaming\microsoft\a973\bl231812_64.bat
2011-11-27 02:24:07 7168 ----a-w- c:\programdata\Z@!-5a47c53c-940e-446b-9496-0f58b0785742.tmp
2011-11-27 02:22:44 -------- d-----w- c:\programdata\bomgar-scc-4ED19EF4
2011-11-25 05:28:01 -------- d--h--w- C:\$AVG
2011-11-25 04:57:31 -------- d-----w- c:\program files\common files\AVG Secure Search
2011-11-25 04:56:22 -------- d-----w- c:\programdata\AVG2012
2011-11-25 04:42:29 -------- d--h--w- c:\programdata\Common Files
2011-11-25 04:40:55 -------- d-----w- c:\programdata\MFAData
2011-11-25 04:36:18 -------- d-----w- c:\users\megan\appdata\roaming\D9C4F
2011-11-25 04:35:41 -------- d-----w- c:\users\megan\appdata\roaming\386D9
2011-11-25 04:35:25 -------- d-----w- c:\users\megan\appdata\roaming\V9ggTTXqjYCe
2011-11-25 04:35:25 -------- d-----w- c:\users\megan\appdata\roaming\qIBBrzzONyx1uS2
2011-11-25 04:35:16 -------- d-----w- c:\users\megan\appdata\roaming\wnnF44amH5sW7EL
2011-11-25 04:35:16 -------- d-----w- c:\users\megan\appdata\roaming\n9hhYXXwjUVl
2011-11-25 04:35:15 -------- d-----w- c:\users\megan\appdata\roaming\DRRRL9hhTXjUClB
2011-11-11 02:09:47 -------- d-----w- c:\programdata\Garmin
2011-11-11 02:05:54 -------- d-----w- c:\program files\Garmin
2011-11-10 23:09:20 -------- d-----w- c:\users\megan\appdata\roaming\Garmin
2011-11-10 09:01:48 -------- d-----w- c:\users\megan\appdata\local\Akamai
==================== Find3M ====================
2011-11-29 01:26:13 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2011-11-29 01:26:08 58288 ----a-w- c:\windows\system32\rpcnet.dll
2011-10-07 13:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 13:21:16 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-09-13 13:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2011-08-31 03:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-08-31 03:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-08-31 03:05:04 178536 ----a-w- c:\windows\system32\dnssdX.dll
============= FINISH: 19:25:18.33 ===============

Attached Files

Edited by mego133, 28 November 2011 - 11:39 PM.

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#2 SweetTech


    Agent ST

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Posted 29 November 2011 - 12:59 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.


Running OTM

We need to execute an OTM script
  • Please download OTM by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c
    ipconfig /flushdns /c
  • Push the large Posted Image button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Running TDSSKiller

Download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    Posted Image
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    Posted Image
  • Click the Start Scan button.

    Posted Image
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    Posted Image
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

    Posted Image
  • Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


OTS Scan
Download OTS to your Desktop
  • Double-click on OTS.exe to start the program. Make sure you close all other programs.
  • Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Use the Add Reply button and post the information back here as an attachment. I will review it when it comes in. The last line is < End of Report >, so make sure that is the last line in the attached report.

Make sure you attach the report in your reply. If it is too big to upload, then zip the text file and upload it that way.


What issues are you currently experiencing with your computer?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#3 mego133

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Posted 29 November 2011 - 07:59 PM


I think I got my problem fixed today. I tried a couple more things and I'm pretty sure I figured it out. Thanks for your help.

#4 SweetTech


    Agent ST

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Posted 30 November 2011 - 12:54 AM

Okay. Glad to hear that! I appreciate you posting back to let me know that the issues you were experiencing have been resolved.

I'm going to go ahead and close this thread out, and if you should need it re-opened, please feel free to send me a private message asking me to re-open it.

Kindest Regards,

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#5 SweetTech


    Agent ST

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  • Local time:04:22 PM

Posted 30 November 2011 - 12:57 AM

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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