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help BSOD Windows Vista 64 consrv.dll


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#1 Aquiantus

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Posted 28 November 2011 - 09:32 PM

Hi I have some virus named consrv.dll and used Microsoft essentials found it and then I deleted it and now my computer goes to a BSOD and says can't find it. I moved recently and can't find the recovery cd so I buy a new Vista 64 cd but it is Ultimate and mine is Home Premium. I used the cd and it did not allow me to repair the computer because it is not compatible. It will only allow me to reformat everything which I will not do because I have lots of stuff on my computer I don't want deleted. Please someone help what can I do?

Edited by hamluis, 28 November 2011 - 10:03 PM.
Moved from Vista to Am i Infected.


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#2 Broni

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Posted 28 November 2011 - 10:37 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Animal

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Posted 30 November 2011 - 12:37 PM

Member posted topic and has a reply here: http://www.bleepingcomputer.com/forums/topic429990.html/page__p__2491493__fromsearch__1#entry2491493

To avoid confusion I am closing this topic.

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