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Privacy Protection Virus


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6 replies to this topic

#1 purdybread

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Posted 28 November 2011 - 12:05 PM

I have the privacy protection virus however I cannot access safe mode to run malwarebytes as per the removal guide.

When I try to go into safe mode I receive an error "netsh.exe - entry point not found" and the computer then reboots

The computer is running windows xp sp3 and I have access to the windows cd rom for recovery console if required.

Please advise as I am completely stuck!

Thanks in advance.

P.

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#2 boopme

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Posted 28 November 2011 - 04:20 PM

Hello, Let us see if we can get Safe mode to run.
Vista users my need to save it to the desktop first then right-click the icon and choose "Run as Administrator".

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.
If no joy try running the tools n Normal to see if we can get some malware out of the way,
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#3 purdybread

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Posted 28 November 2011 - 04:35 PM

Hi,

Thanks for your reply.

Unfortunately I cant run any programs in normal mode, the malware/virus keeps closing them.

I also copied rkill.com to the desktop, but was unable to run it even after renaming it.

Safe mode boots to the desktop for a couple of seconds before rebooting, and safe mode with command prompt does the same.

#4 boopme

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Posted 28 November 2011 - 04:45 PM

Please goto C:\Windows\System32 and let me know if you can find this NETSH.EXE file there
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 purdybread

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Posted 29 November 2011 - 04:22 AM

Sorry for the delay,

Yes the file is present.

#6 purdybread

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Posted 29 November 2011 - 05:00 PM

I've decided to format the computer :( the thread can now be closed.

Edited by purdybread, 30 November 2011 - 04:50 AM.


#7 boopme

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Posted 30 November 2011 - 10:13 PM

Thanks for the update. Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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