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Nothing works: Registry Cleaner, Norton 360, Browsers, Unstalling, Auto Fixes


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#1 Lee Tilson

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Posted 27 November 2011 - 03:59 PM

I do not know where to turn.

Something has happened on my laptop with all my documents on it that makes fixing it impossible.

I have tried the automatic repairs of Windows in both safe mode and regular mode. I am unable to get either Norton 360 or PC Tools Registry Mechanic to open and run.

I installed Malwarebytes Anti Malware and it ran until an error of some kind stopped it after 29 minutes.

I have tried uninstalling Norton 360 and Registry Mechanic, to no avail. I have tried reinstalling them over the old installations.

I have tried uninstalling them in safe mode, in regular mode, and with a special program to uninstall them

I have e mailed both Norton and PC Tools asking for advice.

Can someone give me some more ideas?

Thanks

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#2 Allan

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Posted 27 November 2011 - 04:22 PM

1) Registry cleaners CAUSE problems, they don't cure them. DO NOT USE REGISTRY CLEANERS.

2) Unless I'm missing it, you haven't explained the problem you are having or what led up to it.

#3 amstadaM

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Posted 28 November 2011 - 03:33 PM

If you need a quick fix.... This has always helped me in these types of situations.


1. IF the files you only need are "documents.." Load them onto a thumb drive.

2. Re-install your OS.
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe." - A. Einstein

#4 noknojon

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Posted 28 November 2011 - 03:50 PM

Please post this in the AM I Infected area of the forum.
Some section of your system seems to be corrupted (in a minor way).

I would let the Experts solve this for you -

EDIT -
I fully agree with Allan = Registry cleaners CAUSE problems, they don't cure them. DO NOT USE REGISTRY CLEANERS.


Edited by noknojon, 28 November 2011 - 03:51 PM.


#5 Allan

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Posted 28 November 2011 - 03:50 PM

Yeah, a format and reinstall is always an option - be we prefer it's the last option, not the first. Meanwhile, we still need to know what the problem is.

#6 Animal

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Posted 28 November 2011 - 04:00 PM

Some tips and guidelines on how to post a problem if you are unsure how: Before you post about a problem Some simple guidelines

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
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A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


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#7 acmeal

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Posted 01 December 2011 - 01:36 AM

I do not know where to turn.

Something has happened on my laptop with all my documents on it that makes fixing it impossible.

I have tried the automatic repairs of Windows in both safe mode and regular mode. I am unable to get either Norton 360 or PC Tools Registry Mechanic to open and run.

I installed Malwarebytes Anti Malware and it ran until an error of some kind stopped it after 29 minutes.

I have tried uninstalling Norton 360 and Registry Mechanic, to no avail. I have tried reinstalling them over the old installations.

I have tried uninstalling them in safe mode, in regular mode, and with a special program to uninstall them

I have e mailed both Norton and PC Tools asking for advice.

Can someone give me some more ideas?

Thanks


Hi,

I had a similar problem with Norton 360 and Blue Screens. :huh: turns out that Norton 360 doesn't like ANY other cleaner.
I scanned my computer and sometimes it would lock up and a Blue Screen would come up, had to unplug my computer to get to work, didn't do it with other anti-virus programs. Found out the 360 works better with nothing else , no malware or reg. scanners ....Works great now. :o





.

#8 Union_Thug

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Posted 01 December 2011 - 03:43 AM

Reg cleaners/optimizers are useless at best, DANGEROUS at worst.

Just my opinion/.02 cents.

Edited by Union_Thug, 01 December 2011 - 03:43 AM.


#9 hamluis

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Posted 01 December 2011 - 06:19 PM

Might as well add this...

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
Louis

#10 Lee Tilson

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Posted 01 December 2011 - 08:30 PM

Many thanks for your comments.

Now, how do I get the laptop running again?

#11 Union_Thug

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Posted 01 December 2011 - 09:27 PM

>>>...Now, how do I get the laptop running again?<<<

2) Unless I'm missing it, you haven't explained the problem you are having or what led up to it.



#12 Animal

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Posted 01 December 2011 - 10:20 PM

Some tips and guidelines on how to post a problem if you are unsure how: Before you post about a problem Some simple guidelines


The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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