Posted 27 November 2011 - 03:56 PM
For the second time - I was following a bleeping computer tutorial to remove a malware virus from my laptop (PC- Dell - running vista). A first attempt at using the tutorial was successful, so I was confident about using this again. At one point the laptop needed to restart, but when it automatically restarted I could only access a black/blank screen. In each corner of the screen it has 'Safe mode' and at the top of the screen - 'Microsoft ® Windows ®(Build 6001:Service Pack1).
I keen not to start from scratch/system restore as I have images/work not fully backed up. Can anyone suggest a solution?
If I force shut down and start again - I can get to the safe mode option screen (+ safe mode with networking/safe mode with command prompt).
When I leave the computer to start normally I just to come to a completely black screen.
Baring in mind I would like to access work saved on the computer - any advise would be gratefully received.