Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Have a virus but can't use computer to follow your steps.


  • Please log in to reply
11 replies to this topic

#1 Luvkitty

Luvkitty

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 27 November 2011 - 03:39 AM

Hello!

I'm typing this from my phone because , as I was following your steps on how to run and check for viruses, my computer got worse and keyboard stopped letting me type. So, here is what I know and have done so far.

1. I ended up getting tricked by the Cloud AV 2012 and downloaded or installed but didn't pay. I tried doing a remove program but it didn't work. As you described, I couldn't use anything on my computer so went to your site via phone. I was at first relieved to see that I probably did not have a horribly infected computer, and I followed your steps on how to go to Safe Mode and get rid of Cloud AV 2012.

2. I restarted my computer and the same Cloud AV 2012 thing popped up. Nothing had changed so I started to follow the directions on how to get rid of tdss I think it was called??? It was the next step in your directions. That led me to the steps on what to do before posting for help on running the malware program.

3. I backed up onto an external hard-drive and made sure Windows Firewall was enabled. I think the next step was to download DeFogger, and here is where I'm stuck. When I tried using Firefox to get to that website I found that my keyboard stopped letting me type. In case it was Firefox I started IE, but that has been an ongoing problem where it comes up and then immediately closes or reboots over and over.

So, I'm now not sure how to get help with these problems. I hope this was the correct place to post. Thank you, as always, for your help!! You are appreciated!!

Michele

3. I followed the directions by backing up onto an external hard-drive.

Edited by hamluis, 27 November 2011 - 08:39 AM.
Moved from Vista t6 Am I Infected.


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:49 AM

Posted 02 December 2011 - 02:15 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 02 December 2011 - 06:36 PM

Thank you very much for the detailed instructions. Before I can follow those steps I need to be able to use the keyboard, I think. That stopped working when I was trying to follow the steps in my previous post. How do I get that to work again? I already checked to make sure the cord was securely plugged in, and the green power light does appear, like normal, on the keyboard.

Thank you again!
Michele

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:49 AM

Posted 02 December 2011 - 11:18 PM

Can you get a USB Keyboard?

#5 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 07 December 2011 - 11:12 PM

I'm not sure. What is a USB keyboard?

I was wondering if I hook my iPhone up to my computer to sync it if it will mess with my phone in any way since my computer is infected?

Thank you

Edited by Luvkitty, 07 December 2011 - 11:14 PM.


#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:49 AM

Posted 08 December 2011 - 01:19 AM

It should not affect your iphone at all.

This would be a USB Keyboard:

http://www.newegg.com/Product/Product.aspx?Item=N82E16823109149

#7 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 13 December 2011 - 12:00 AM

Thanks, Cryptodan! I'm getting ready to order the keyboard you posted the link to, but before I do, is this the same one you suggested? Just want to make sure before I buy it.

One more question: In the past, there was a link on your homepage that would take me to any of my posts in the forum. I don't know if I'm just overlooking it or if it no longer exists???

Thanks again!! So miss being able to use my computer so I can't wait to get rid of this virus and get back online!

Take Care,
Michele

#8 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 13 December 2011 - 12:03 AM

Oops!! I forgot to give you the link! Here it is:

http://www.amazon.com/gp/aw/d/B0009ZBRS0

Thanks!!

#9 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 20 January 2012 - 05:51 AM

Well, it's been a long time, so I went ahead and bought a wireless keyboard. Is there anything I need to do to make it work? I've never had a wireless one before. Should I unplug the one that came with my computer originally?

Once the keyboard is set up and ready, what are my next steps?

Thanks,
Michele

#10 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:49 AM

Posted 20 January 2012 - 02:04 PM

You need batteries and the drivers for your keyboard in order for it to work.

I would have recommended a wired USB Keyboard.

#11 Luvkitty

Luvkitty
  • Topic Starter

  • Members
  • 165 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:49 AM

Posted 23 January 2012 - 12:48 AM

I replied to this really early this morning so I'm not sure why it didn't show up.

Anyway, what I had written in regards to the keyboard was that I was confused when I bought the wireless one. I was thinking you wanted me to get a wireless one since my current wired one stopped working after I got the Cloud virus. I see that I was wrong, so tomorrow I will return the wireless one and order the one at Newegg that you gave me the link for.

Out of curiosity, what is the difference between a USB keyboard, like you suggested I get, and the keyboard that came with my computer (wired), and a wireless keyboard?

Thanks again for all your help!
Michele

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:49 AM

Posted 23 January 2012 - 02:09 PM

USB will rely on the USB drivers to function, wireless requires installation of drivers and such, and the one that came with your computer could be not working due to the drivers being missing.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users