I'm typing this from my phone because , as I was following your steps on how to run and check for viruses, my computer got worse and keyboard stopped letting me type. So, here is what I know and have done so far.
1. I ended up getting tricked by the Cloud AV 2012 and downloaded or installed but didn't pay. I tried doing a remove program but it didn't work. As you described, I couldn't use anything on my computer so went to your site via phone. I was at first relieved to see that I probably did not have a horribly infected computer, and I followed your steps on how to go to Safe Mode and get rid of Cloud AV 2012.
2. I restarted my computer and the same Cloud AV 2012 thing popped up. Nothing had changed so I started to follow the directions on how to get rid of tdss I think it was called??? It was the next step in your directions. That led me to the steps on what to do before posting for help on running the malware program.
3. I backed up onto an external hard-drive and made sure Windows Firewall was enabled. I think the next step was to download DeFogger, and here is where I'm stuck. When I tried using Firefox to get to that website I found that my keyboard stopped letting me type. In case it was Firefox I started IE, but that has been an ongoing problem where it comes up and then immediately closes or reboots over and over.
So, I'm now not sure how to get help with these problems. I hope this was the correct place to post. Thank you, as always, for your help!! You are appreciated!!
3. I followed the directions by backing up onto an external hard-drive.
Edited by hamluis, 27 November 2011 - 08:39 AM.
Moved from Vista t6 Am I Infected.