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Tried running DDS but crashes when 80% completed


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29 replies to this topic

#1 kevintsai6977

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Posted 27 November 2011 - 12:06 AM

I tried running a dds and wait for the log to pop up but it never happens. The whole computer always freezes when its about 80% complete. Below is the link to what I did until the dds problem occurred.

http://www.bleepingcomputer.com/forums/topic427346.html/page__gopid__2481296#entry2481296

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#2 HelpBot

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Posted 02 December 2011 - 12:10 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/429499 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq

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Posted 02 December 2011 - 10:43 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.
===

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

Restart the computer normally.

Post the logs for my review.

#4 kevintsai6977

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Posted 03 December 2011 - 05:56 PM

okay so I downloaded TDSSKiller and try to run it from the zipfile it extracts it really quick and nothing runs same for the aswMBR.exe If it helps I'm on windows xp home SP3 I do have the windows xp sp2 cd

#5 kevintsai6977

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Posted 03 December 2011 - 06:10 PM

are there other dds scanners that I can try? I don't know if I should mention this might or might not help I notice my ping.exe file would take up all my memory and seems like it causes everything to freeze. But I'm not sure if it is causing to freeze.

Edited by kevintsai6977, 03 December 2011 - 06:11 PM.


#6 nasdaq

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Posted 04 December 2011 - 08:37 AM

Before we do anything else I need to find out if your Master Boot Record has been compromised.

Do the following:
Start -> Run
type diskmgmt.msc
Click "OK"

Disk Management will open.

Click and hold the right side of the Disk Management Window and drag it to the right until you can see all the columns.

Take a screen Shot of the Disk Management Window and attach the screen shot to your reply.

To do print screen follow these steps:

* Press Alt and Print Screen button on your keyboard
* Open Paint program
* From the menu choose Edit then Paste
* Now save the picture and attach it here for me to review.

#7 kevintsai6977

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Posted 09 December 2011 - 12:26 AM

Attached a picture of disk management.

Attached Files



#8 nasdaq

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Posted 09 December 2011 - 09:39 AM

You can now run this tool.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

#9 nasdaq

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Posted 15 December 2011 - 11:29 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

#10 nasdaq

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Posted 20 December 2011 - 07:12 PM

No problems. The topic is re opened.

Edited by nasdaq, 20 December 2011 - 07:12 PM.


#11 nasdaq

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Posted 21 December 2011 - 10:04 AM

Are you with me?

#12 kevintsai6977

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Posted 21 December 2011 - 11:24 AM

yes I am still figuring it out with the combofix

#13 nasdaq

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Posted 21 December 2011 - 01:29 PM

What is the issue?

#14 kevintsai6977

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Posted 21 December 2011 - 08:26 PM

It's not giving me a log when I try it in safemode.

#15 kevintsai6977

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Posted 21 December 2011 - 10:05 PM

"You are infected with Rootkit.ZeroAccess! It has inserted itself into the tcp/ip stack. This is a particularly difficult infection."

that is the message I get so after 5 mins it freezes the whole computer the CMD looks like its running but its not it keeps blinking the underscore symbol but the explorer.exe is frozen can't acess task manager or anything. I forgot to mention after running the combofix up to this point I cannot access the internet.




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