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Malware trouble request


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7 replies to this topic

#1 mdean0772

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Posted 26 November 2011 - 08:14 PM

Hello

I am having trouble with the Zentom guard/trojan horse virus problem.

AVG finds the virus as "Trojan Horse Agent_r.AQN" at a location of c:\Windows\system32\drivers\afd.sys and it says the object is "white listed"

I have attempted to do the items listed in the preperation guide. However, I have run into problems with each scan:

1. CD emulation: I downloaded and double clicked the program, however it never came up so that I could "disable" anything. After double clicking it, it disappears from my desktop. I tried multiple downloads all with the same result.

2. DDS: I downloaded and ran as well. However, I do not think it ran correctly as no log was ever produced. Instead, a lot of # clicked across the window that had opened up with messages like:
"SWREG.DA not recognized as internal or external command". I also tried this several times all with the same result.

3. GMER: I downloaded and ran this as instructed. Again, no log was produced and instead a blue screen kernal fault "kernal_stack_inpage_error" resulted in a memory dump and the computer automatically rebooting.

In the time to write this message, AVG has popped up 6 times finding the virus noted above.

At one point, "Zento Guard" was on my start menu, but it no longer is. I had thought it removed, but apparently not.

As for protection, I currently have AVG free edition, stopzilla (free and outdated), and malwarebytes (free and outdated). The stopzilla/malwarebytes were originally downloaded in an attempt to get rid of the Zentom guard after i discovered it was a virus on google.

If you could help, it would be much appreciated. I apologize in advance if I did something wrong, first time to post to a forum.

Thanks in advance,

MD

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#2 boopme

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Posted 10 December 2011 - 09:44 PM

Re opened per OP's PM.
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#3 Blade81

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Posted 11 December 2011 - 06:04 AM

Hi,

Please download and run this. Check "attach.txt" and let the other settings be as default and run. Post back the logs it creates.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#4 mdean0772

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Posted 12 December 2011 - 12:24 AM

Blade81

Please find attached DDS attachment.txt as you requested.

Thanks for your consideration.

MD

Attached Files



#5 Blade81

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Posted 12 December 2011 - 01:04 AM

Hi,

Sorry, I meant that dds.txt contents should be copy-pasted back here too.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#6 mdean0772

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Posted 13 December 2011 - 11:53 AM

Please find the contents of the attach.txt file below:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-09-30.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 11/25/2004 8:48:44 AM
System Uptime: 12/11/2011 9:09:40 PM (2 hours ago)
.
Motherboard: ASUSTeK Computer INC. | | 'K8N'
Processor: AMD Athlon™ 64 Processor 3200+ | Socket 754 | 2210/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 75 GiB total, 28.586 GiB free.
E: is CDROM (CDFS)
F: is FIXED (NTFS) - 466 GiB total, 324.289 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP329: 9/13/2011 1:08:09 PM - System Checkpoint
RP330: 9/14/2011 2:07:55 PM - System Checkpoint
RP331: 9/15/2011 3:07:57 PM - System Checkpoint
RP332: 9/16/2011 3:55:43 PM - System Checkpoint
RP333: 9/17/2011 4:07:57 PM - System Checkpoint
RP334: 9/18/2011 5:09:01 PM - System Checkpoint
RP335: 9/19/2011 6:07:55 PM - System Checkpoint
RP336: 9/20/2011 9:00:54 PM - System Checkpoint
RP337: 9/21/2011 11:27:06 PM - System Checkpoint
RP338: 9/23/2011 12:07:55 AM - System Checkpoint
RP339: 9/24/2011 1:07:20 AM - System Checkpoint
RP340: 9/25/2011 1:19:19 AM - System Checkpoint
RP341: 9/26/2011 2:07:19 AM - System Checkpoint
RP342: 9/27/2011 3:07:19 AM - System Checkpoint
RP343: 9/28/2011 3:17:13 PM - System Checkpoint
RP344: 9/29/2011 4:08:31 PM - System Checkpoint
RP345: 9/30/2011 5:07:20 PM - System Checkpoint
RP346: 10/1/2011 5:39:37 PM - System Checkpoint
RP347: 10/2/2011 5:55:38 PM - System Checkpoint
RP348: 10/3/2011 6:01:25 PM - System Checkpoint
RP349: 10/4/2011 6:02:31 PM - System Checkpoint
RP350: 10/5/2011 7:02:31 PM - System Checkpoint
RP351: 10/7/2011 12:33:42 AM - System Checkpoint
RP352: 10/8/2011 1:02:31 AM - System Checkpoint
RP353: 10/9/2011 2:02:30 AM - System Checkpoint
RP354: 10/10/2011 3:02:34 AM - System Checkpoint
RP355: 10/11/2011 4:02:32 AM - System Checkpoint
RP356: 10/12/2011 4:03:30 AM - System Checkpoint
RP357: 10/13/2011 5:02:25 AM - System Checkpoint
RP358: 10/14/2011 5:28:21 AM - System Checkpoint
RP359: 10/15/2011 5:50:43 PM - System Checkpoint
RP360: 10/17/2011 1:45:15 AM - System Checkpoint
RP361: 10/17/2011 4:21:32 PM - Avg8 Update
RP362: 10/17/2011 4:27:05 PM - Avg8 Update
RP363: 10/18/2011 5:16:10 PM - System Checkpoint
RP364: 10/20/2011 1:04:17 AM - System Checkpoint
RP365: 10/21/2011 3:48:39 PM - System Checkpoint
RP366: 10/22/2011 9:53:15 AM - Removed STOPzilla. Available with Windows Installer version 1.2 and later.
RP367: 10/24/2011 9:01:50 AM - Installed STOPzilla. Available with Windows Installer version 1.2 and later.
RP368: 10/26/2011 10:40:00 AM - System Checkpoint
RP369: 10/27/2011 11:26:17 AM - System Checkpoint
RP370: 10/30/2011 2:47:01 AM - System Checkpoint
RP371: 11/4/2011 1:34:30 AM - System Checkpoint
RP372: 11/24/2011 10:49:57 AM - System Checkpoint
RP373: 11/25/2011 1:35:46 PM - System Checkpoint
RP374: 11/26/2011 8:28:07 PM - System Checkpoint
RP375: 11/28/2011 3:04:59 AM - System Checkpoint
RP376: 12/3/2011 5:42:43 PM - System Checkpoint
RP377: 12/5/2011 6:31:38 PM - System Checkpoint
RP378: 12/6/2011 9:04:51 PM - System Checkpoint
RP379: 12/8/2011 10:06:24 AM - System Checkpoint
RP380: 12/9/2011 9:41:59 PM - System Checkpoint
RP381: 12/11/2011 9:39:01 PM - System Checkpoint
.
==== Image File Execution Options =============
.
.
==== Installed Programs ======================
.
µTorrent
Acrobat.com
Adobe AIR
Adobe Download Manager 2.0 (Remove Only)
Adobe Flash Player 10 ActiveX
Adobe Reader 9.4.5
Adobe Shockwave Player
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI AVIVO Codecs
ATI Catalyst Install Manager
ATI Control Panel
ATI Decoder
ATI HYDRAVISION
ATI Multimedia Center
ATI Multimedia Center 9.03
ATI Parental Control & Encoder
ATI Problem Report Wizard
ATI Remote Wonder 2
ATI Remote Wonder 2.5
Auctioneer AddOns
AVG Free 8.5
Bonjour
Call of Duty® 4 - Modern Warfare™
Call of Duty: Black Ops
Call of Duty: Black Ops - Multiplayer
Call of Duty: Modern Warfare 2
Call of Duty: Modern Warfare 2 - Multiplayer
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 3.1
Canon MX870 series MP Drivers
Canon MX870 series User Registration
Canon Speed Dial Utility
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility
CCC Help English
Cisco Connect
City of Villains/City of Heroes (remove only)
Click to Call with Skype
Creative EAX Settings
Creative MediaSource
Creative Speaker Settings
Creative System Information
Critical Update for Windows Media Player 11 (KB959772)
Cypress USB Mass Storage Driver Installation
DAO
Data Lifeguard Tools
Dawn of War - Dark Crusade
Device Control
DivX Plus DirectShow Filters
DivX Setup
Doom 3
Facebook Video Calling 1.0.0.8714
GameSpy Arcade
getPlus® for Adobe
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB981793)
InstaCodecs
InstallMgr
iPod for Windows 2006-06-28
iTunes
Java Auto Updater
Java™ 6 Update 23
Juniper Networks Host Checker
Logitech GamePanel Software 2.00
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Default Manager
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Professional
Microsoft Search Enhancement Pack
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Windows Journal Viewer
MSN Toolbar
Napster
Napster Burn Engine
NVIDIA Drivers
NVIDIA ForceWare Network Access Manager
NvMixer
Oblivion
QuickTime
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Encoder (KB2447961)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Encoder (KB979332)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
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Security Update for Windows XP (KB952954)
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Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
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Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype™ 5.5
Sound Blaster Live! 24-bit
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
Star Wars Battlefront
Station Launcher
Steam
STOPzilla
The I of the Dragon
Uniblue DriverScanner 2009
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
USB Storage Adapter FX (SM1)
VC80CRTRedist - 8.0.50727.6195
Ventrilo Client
ViewSonic Monitor Drivers
ViewSonic Windows XP Signed Files
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Encoder 9 Series
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
World of Warcraft
World of Warcraft FREE Trial
Xfire (remove only)
.
==== Event Viewer Messages From Past Week ========
.
12/8/2011 8:19:51 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: atapi PCIIde
12/8/2011 8:19:40 AM, error: Service Control Manager [7023] - The USB Device Service service terminated with the following error: The specified module could not be found.
12/8/2011 8:19:40 AM, error: Service Control Manager [7023] - The System Config service terminated with the following error: The specified module could not be found.
12/8/2011 8:18:07 AM, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
12/8/2011 6:47:04 PM, error: Service Control Manager [7023] - The Network Location Awareness (NLA) service terminated with the following error: The specified procedure could not be found.
.
==== End Of File ===========================



Thanks again for your consideration.

MD

#7 Blade81

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Posted 13 December 2011 - 12:32 PM

Hi,

To get this properly done make sure you have both dds.txt & attach.txt options checked. Then copy-paste contents of dds.txt back here.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#8 Blade81

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Posted 23 December 2011 - 01:25 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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